Ross Dress for Less

This is a good store. I’m normally a Marshalls girl but I was pleasantly surprised when I saw their vast selection of pretty much everything. You do have to look really hard because I don’t think their dresses are sorted very well but who cares, you’re getting a really good deal. I don’t mind sifting through hundreds of dresses but that’s just me.

I wanted to purchase some shoes (Rockports) and they tried to change the price after they rung it up for what it was mark down for (19.99) and the cashier admit that they mistakenly mark them down for 19. 99 and that they are suppose to be 39.99 and if i wanted them i have to pay 39.99. I ask for the manager (Ralph) and when he finally came he say that it was a mistake. I than ask him to acknowledge the price because it was there mistake and that’s the law… He rudely say he don’t have to acknowledge a thing and the price is 39.99, I ask for cooperate number and he say some 1800 number rudely walking off as saying it. I ask the cashier to take a picture as she start to tear off there price of 19.99 so she allow me to and I just politely took the picture and walk away empty handed… Not going back and the manager need a new attitude !!!

This customer service is terrible. You stand in the wrong line and get yelled at. We were standing in the returns line like everyone else and when we were next in line the lady said returns first. We were waiting in line for 20 minutes waiting and he was waiting less than a minute. The customer service is the worst I have ever experienced and until they do something about it they can count me out as a customer. And I would advise you do the same.

Terrible customer service, be prepared to wait in line a minimum of 15 minutes. The manager doesn’t do much to alleviate the congestion of people. It seems like almost all the employees go to lunch at the same time, which causes everything to get backed up.

Horrid store. I would fire all managers and their manager and start all over. This store is disgusting. Messy, disorganized, half empty, filled with trashy employees that are loud and unprofessional, cussing on the floor. The music is very loud. There are full carts of merchandise everywhere blocking the isles, opened merchandise stuffed on shelves and in corners, and overall mayhem. Not enjoyable to shop here. It’s like management does not care at all. How could they possibly still have a job?

Is this place getting out of business? They’re losing stocks. Shelves are getting empty literally. Why aren’t they filling the spaces?
They used to have many interesting items when I moved into the neighborhood a month and a half ago. But not anymore. I’ve been checking their stocks almost every week, but it turned out to be wasting time. Come on!
One thing I can tell them good job is the cleanliness. The whole store is very well-​kept. I appreciate that, but that’s not everything they’re supposed to pursuit.

FIGURE IT OUT!
This is the least successful location of all of the Ross stores. Over the years it has struggled with cleanliness, organization and good customer service. It is also one of the most shopped stores due to his proximity to the mall and other stores.
The key to shopping here is to lower your expectations. If you lower your expectations you won’t be disappointed and if you find something awesome, it then becomes EPIC.
I consider this a just in case store, which means that I always check it «just in case» something cool is lurking in the wings. My greatest finds were a couple of large metal easels. I use one to display art, (family caricature) and one to display a mirror in my office. During this same trip, I also found a couple of metal lamp posts and a nice mirror.
This location is better suited for finding household items although you can occasionally find great clothing deals. If you want to find the best clothing selection, I recommend the Johns Creek location.
With Ross, each store tends to have its own flavor or character. Once you figure it out, you will know how, when and where to shop.

It’s difficult to find a lot of good things to say about the store. I go in here sometimes and find some really cute things at decent prices but I’m not sure that it justifies dealing with the disorganization and the poor customer service.
The store just always seems chaotic, things are all jumbled up and it just doesn’t seem clean. Nothing looks new and shiny, sometimes it just looks tired.
Customer service is nonexistent, I don’t believe they know the meaning of the word. There are usually a couple of cashiers with one, maybe two registers open. They don’t speak to you they don’t offer to help you with anything and they can’t answer any questions. Frequently there are many customers in line, with this one register open while a manager hovers nearby but does nothing.
I shop here, I will return here, because of the items. If there were another store that had the same items at these prices, with this variety, that was clean and halfway friendly I never come here again.

I like Ross, sometimes, on this particular visit 5−16−14 I promise you that the dresses in my size looked like they came from the flea market.
Ross gives me the feel that it is closing when I enter their stores. They have lots of space, but the racks are sparse. The sizes are wrong too.
Where do they get those shoes from? I expected more from Alpharetta.

Their athletic selection was very scarce. First off, the sign that is supposed to guide you to this department/​area was way off. Instead of hovering over the actual athletic area, it was over an open space with lots of random tops and bottoms. To top this off, their selection (both style and size) was very poor. :\ Granted I did find one long sleeve top that actually fit. Other than that, I was very disappointed.
Check-​out time… Double :\ How is it possible that you have 3 or 4 (not an exaggerated #) employees at the front registers with only 1 actually doing the ringing. Although there was only two customers in line, it would have been the decent thing to do to actually, well I don’t know, provide the customer service you are paid to provide. I mean come on! The lady hogging the only register had a return and was being fussy about something too.
Oh and that is NOT it, unfortunately. As I am standing there kind of having a confused look on my face, this one employee just seemed to think it was alright to cut between me and the space I was providing to avoid the fussy customer in front of me. Um. Have you ever heard of «pardon me» or «excuse me»? This was not a 3 feet space or anything like that. It was a close encounter. Something that would deem appropriate since the employee was cutting into my «personal» space.
Needless to say, this is my first and last visit here. Even the Ross in my small home town had a more vast clothing selection and better customer service experience than this one.

Ross is one of those cheap discount clothes retailers. There’s also some bath products, luggage, and food sections, but those are pretty small.
They have a large selection and cheap prices, so no complaints there. The industrial lighting makes it feel a bit like a warehouse but I’m not sure what else to expect from a discount place. My wife likes it, so that’s good enough for me.

I’ve always loved Ross. I think I have shopped at Ross for basically my whole life. Sometimes going here is a Mission: Impossible, but other times I find the purse (or whatever it was) I’ve been looking for. I usually go here for purses/​handbags because you can usually find some really nice bags at a deeply discounted price. I also buy my winter coats from here. If you can brave the hunt through the store, it will be well worth it.

Ross is like a TJ Maxx crossed with a Walmart. Shopping here is like going on a treasure hunt; you’ve got to search through a lot of stained, torn, and broken clothing. Sometimes, you’ll walk away empty handed. However, then you’ll find a designer sweater dress that was originally over $ 100, for $ 12.99, and all that searching will be worth it.
Ross also has a huge selection of dresses (ranging from cocktail to work appropriate) and suits. Almost everything is under $ 30. Also, all Ross stores seem to have just as many plus size clothes for women as regular sizes. If you see a cute dress in a 4, they probably also have it in a 14.