Sleep Number

I’m a Sleep Number fan for life. We bought our first Sleep Number mattress (queen size) in 2003 from the Alpharetta store. Since then, we’ve purchased a full sized Sleep Number mattress for one of the guest rooms, moved our queen bed into the other and bought a king size Sleep Number for the master. With each transaction, we’ve been very happy with both the product and the service.
The mattress allows custom firmness/​softness for each sleeper via individually controlled air bladders within the mattress. When we first began looking at their product, we also evaluated a competitor’s product (the memory foam one). We quickly ruled out the competition due to temperature — foam is far, far to hot.
In addition to purchasing multiple mattresses, we’ve also bought pillows and linens from Sleep Number. The Alpharetta store staff has been consistently service oriented, helpful in finding products, scheduling delivery and following up. In all candor, I love their mattresses so much that even if the staff were awful, I’d still shop there.

While we have a very nice and costly bed already, the memory foam on it has cratered badly. So much so there is a visible hump in the center where neither of us sleep. It is depressing really, because our the mattress is only four years old.
In any case, the wife and I discussed the Sleep Number Bed a few times and we really like the idea of being able to customize the firmness to our particular liking. So we stopped by the Sleep Number store at North Point. The salesman, Frank, was very knowledgeable and professional. He was even a little witty. One thing he was not was pushy. Despite me being a very «persuasive» salesman in my younger days, I appreciate tact and professionalism not desperation.
So Frank answered all of our questions, explained all the features and the different model beds, and informed us so completely, we could come to an informed, educated decision. We tried several models and finally agreed on the p5 model. Yes, with delivery and haul away, this was not a cheap purchase. We took advantage of the zero percent interest financing so it didn’t hurt all at once.
So the bed is scheduled for delivery tomorrow which is just four days after we purchased. I’m digging that. Although I have read that some folks had issues with delivery, there were just as many people who had positive experiences. I am hoping to be one of them.
I will update with the delivery experience and the overall bed experience, but in as for now, everything was pleasant and professional. Happy so far.

My sister in Texas ordered a Sleep Number bed despite my warning her off. Delivery was over 8 weeks from the order (they had to make a headboard??) and then she waited all day Saturday, no delivery. It is three days later and she still doesn’t have her bed and the person helping can’t seem to find her bed or the delivery people. Sad.