GoWireless Verizon Premium Retailer

This store was not helpful, and Verizon in general has declined significantly in service over the last few months. We will be going with another company after 21 years with Verizon!

don’t go here the sales clerks will lie to your face about how much a plan cost, just to get you to sign up for their plan. they also signed me up for insurance which I did not ask for! I’ve also seen them take advantage of elderly people who are technology illiterate.

They have been extremely helpful and knowledge is very good for me and my cell phone.

Gary is beyond awesome, knowledgeable and helpful. Just picked up my IPhone 6, he had me dialed in within 45 minutes. Came home, connected to my Wi-​Fi as he instructed me to do and BAM, there is all the info from my old phone. Spent 5 hours backing it up as Gary instructed me to do, because I never had backed it up, duh! He is an asset to this location and I get all the help from him that I need. Thank you Gary my phone guru!

I have never been treated worse by any customer service, ever. I switched from AT&T to be on my fiancees plan with him and it was the worst decision I have ever made.
The phone I bought is the worst phone I’ve ever had, it is directly messing with my business that I run partially from my phone. The manager Gary just basically called me an idiot, told me I signed a return agreement and that because I sent in my rebate and don’t have the barcode, he wasn’t going to help me. The sales rep never outlined this detail to me and thus I am either faced with a 350 $ fee to get away from Verizon or suffer for two years. The manager likened purchasing something from best buy to their store. «Best buy doesn’t explain the return policy but because its printed on the receipt I am aware of the policy» oh thank you Gary for your kind words of wisdom. Too bad you don’t get rebates from most things you purchase from best buy.
This isn’t even an actual Verizon store, so the actual Verizon reps can’t help me either. Now I’m stuck, unhappily with this phone until out of pure anger I pay the $ 350 to get away from them.
Thanks for your amazing work Gary. What goes around comes around.

They need to make it apparent that this is not an actual Verizon store, this is an authorized dealer. Service was lousy, there were two associates that seemed to only push their own agenda and wanted to sell only what they had in stock in the most rude of ways. Right down to telling us that Iphone 5S was back ordered everywhere and that we would not be able to get them if we went anywhere else. I walked out of the store and called my typical Verizon store in El Cajon and was told otherwise. With drive time from Alpine I was in and out of the store with a new Iphone in an hour.
The service was horrible and I felt that if I did not just go along with the products or services they were pushing, then I was not getting helped.
Do yourself a favor and take an extra 15 mins to drive to the El Cajon store on Bradley for Verizon help, you will be glad you did.

The rudest salesperson Guy, yes his real name (pretty creative parents) unless ur upgrading or buying a plan. You will not get any customer service to trouble shoot phone problems … i will drive down to Santee from now on and when my contracts up will choose an other provider.

I was out $ 900 when I bought a iPhone that should have cost me $ 200. I got a call that my phone was in but went to the store but no one knew where the phone was. It was supposed to have been delivered several days before. I went home with no phone.
After a lot of moving things around, I did get my $ 700 back and I eventually got my iPhone.
So, things eventually worked out but a little too much panic city for me.
I guess you could say the emplloyees were helpful but a $ 900 charege to your credit card would keep you awake at night also.

I’ve been in this store twice. Won’t bother again.
The first time I was trying to buy replacement battery for my blackberry (which I purchased at a different Verizon store). The abrupt response I got was «go home, and buy it on-​line».
The second time I wanted to pay my bill.
Unbelieveably, I was told if you want to pay your VERIZON bill in this VERIZON store, you have to go through a «third party», and there is a charge for that.
Yes. They CHARGE YOU to pay your bill.
Cox wireless is looking way attractive now.