Dunkin’ Donuts

I ordered 2 hot teas. I don’t believe they used boiling water cause it got cold in less than 10 min in a car .
It’s not just me but both of us feel like throwing up!
I don’t know what water they use. Please be aware when u buy a tea at that certain place .
No more tea from DD ever!

This is the worst Dunkin Donuts ever. I came here around 5am and ordered a coffee and a muffin. When I got to the window my order was, of course, wrong. The manager was in the window and told me that I didn’t know what I ordered. Um no I know what I ordered. I think he had a different person’s order because when I got to school I checked and they also gave me the wrong muffin. #morons

Drive thru lacks customer service skills. We were nice and polite, the gal at the window was short and rude.

I’ve always gone through the drive thru, never been inside. My orders were always correct and the service prompt. It’s on the way to the expressway so it is convenient as well.

You know, there are times when you ponder «is it just me?» and times when you know – you KNOW – it just isn’t. This is a clear cut example where the latter reigns supreme.
I like to think I’m a fair person. Everyone is allowed a bad day, even (especially?) at work. But the service at this DD is insufferable. Maybe it’s a horrific work environment here… I don’t know. But if you’re not on the receiving end of a terrible attitude, the apathy in this joint is all but palpable.
But let’s talk about the product received instead of just the exchanges with surly employees. I could maaaaaybe look past the Debbie Downers if this spot consistently touted solid product. But, um, not so much. Of maybe the last five times I stopped here, my drink was spot on maybe… once? At least twice it was bad enough to warrant an immediate trip to the garbage can. If you’re ordering a drink, be sure to taste it before you get too far away from this location.
Listen, there are too many other, BETTER DD’s in the area. Skip this joint and stop elsewhere. Seriously.

This is exactly what I wrote on their online survey —
Nearly every time I go to this Dunkin I am not told the total price of my order, not thanked, not even smiled at. Half the time my beverage cups are not entirely filled to where they should be. Whenever I order an iced beverage the sugar/​flavor is never stirred and I have to deal with a giant glob of it at the bottom. I have never gotten such awful service from a Starbuck’s or a privately owned coffee shop. I try to avoid this store whenever I can, but it seems that most Dunkin locations are, unfortunately, just like this one.

Poor customer service. the lady that took our order through drive-​thru sounded like she hated her job and had an attitude. she didn’t have to take it out on us. we just ordered a coffee.

I love donuts! But don’t go here. The workers are very rude. I’d give one star but I like donuts so I added one. Go here if you don’t mind rudeness. You’ll hear it the moment you say anything on the drive thru. I mean I know you work at dk donuts and you may hate it but that doesn’t mean you should pass that to your customers! If you don’t want to be there then quit!
I change my mind I give one star. People don’t go here, workers are just plain rude and this place is over priced. You can get better coffe at bp about 200 feet away.