Hollywood Style Limousine Service

Honestly,
I wish that I could give negative stars for this joke of a company.
WORST LIMO/​CAB/​CAR/​BIKE/​ANYTHING WITH WHEELS experience I have ever had in my life.
This is my first Unilocal review, because I was so appalled by the lack of professionalism and the company’s rude attitude that I felt compelled to write and hopefully spare other’s from the same experience)
(The owner just told me to «go ahead and write a stupid Unilocal review but make sure I tell you guys that they were only one hour late to leaving us stranded in the middle of nowhere instead of 2.» so just to clarify, yes they were 45 minutes late to leaving us stranded in the middle of nowhere… and by late I mean they actually never came to get us at all.)
So great now that we have that all cleared up, here is how our trip with this company went:
— We got picked up. The driver, Rick was on time. Hope you like cigarettes, because the car will definitely smell like them. (It’s not Rick’s fault, I’m sure he’s trying to quit.)
— Dropped off at the correct location, but hope you have Rick’s tip ready, because he asks for it immediately upon drop off because «he wants to get snacks at the gas station.» Alright, that’s a little sketch, but sure.
— Picked up. JUST KIDDING, that part never happened. We called to see where our limo was, and they said it was broken down. This is understandable, because stuff happens. However, what’s not understandable is telling us you’ll send us another limo in 50 minutes. We were standing outside in the cold rain, because the venue we had been at was now closed. I informed the company of this and the response was «sorry the best we can do is like 50 minutes or so because my cars are all downtown» THEN GET ANOTHER COMPANY’S CAR? It is completely unprofessional to expect the customer to find their own new transportation home on a whim, or to wait in cold rain for 50 minutes because YOUR company’s car broke down. That is not our fault or problem. As a business, you should have a back up plan or emergency procedure already set in place for instances like this.
We had no choice but to call another car service (We used Über– which was excellent by the way) to come and get us, and oddly enough they were able to come pretty immediately.
We were told we had to pick our stuff up from the limo at a random gas station because «it was being towed» After being yelled at by Rick on the phone trying to figure out the address (But seriously guy? There’s not only 1 gas station in all of Burr Ridge) We eventually found it. He told us to call in the morning and talk to the boss about getting our Über reimbursed.
So I did. The company’s response?
«Yeah we didn’t charge you for the ride there» (He wanted me to clarify that to Unilocalers, and I have no problem obliging, because that included, they are still a complete joke of a company)
I explained to him that while they didn’t charge us for the ride home, they left us stranded and forced to find last minute transportation home, as well as go on a scavenger hunt for the original limo to collect our things. It’s great that they managed to drop us off on time! However, usually round trip service means you can manage to get us back as well.
While the company refused to correct their mistake, they also yelled at me, and insisted that they did their jobs. So, if you’re looking to be disrespected, frustrated and left in the middle of nowhere smelling like Rick’s cigarettes, then HOLLYWOOD STYLE LIMOUSINES IN ALSIP is just the company to do it!
If Not, SAVE YOURSELF THE TIME, MONEY, AND FRUSTRATION, AND BOOK WITH A REAL LIMOUSINE COMPANY!!! I like All American Limos, and have heard nothing but good things!
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Side note:
When I say they’re a joke of a company, I’m not just angry. There’s an alert out with the BBB because the owners are too negligent to respond to them as well.
«On at least one occasion, the BBB sent mail to this company in an attempt to develop a report. The mail was returned by the Post Office; therefore a complete BBB report at this time is unavailable. »