The UPS Store

Im always in and out of this place. I return a lot of stuff through Amazon so I have nothing but prepaid labels. They are always nice enough to let me drop stuff off, even if there’s a line. Staff is always friendly and courteous :-)

Friendly staff however I was a little disappointed to find out I was charged $ 1 for a few strips of tape to tape up my box. I had a prepaid label and did not think I was going to pay to ship the item back.

I have used this place quite a few times, from mailing to notary service. I have not had any real complaints concerning there service until now. I went in and needed a document to arrive the next day by noon. They offered an 8:00 am or 10:00 rates. I chose the 10. They said it was guaranteed there at 10. Well, 10 came and went and the company on the other end of the delivery called me at 12 and said it had not arrived. It ended up there at 4 pm! Now, I am not sure who’s fault it was and I have to believe it had to do more with UPS than the actual store, but the response I received from the store was pretty lame. I know this probably happens more than most customers realize but that is no excuse for the cavalier attitude they had; It was like «well, these things happen». That is inexcusable because that is what your specialty is and the most important aspect of your business model. So, don’t act like you forgot my receipt or something as minor as that. THEN, the disposition they took when we wanted the money we spent for the next day delivery was one of «it wasn’t our fault»! Really, so who do I call? the driver, the UPS office that you represent? Just stupid customer service. Here’s a suggestion, maybe take your responsibility and the service you offer a little more serious.

Fast friendly service!!! Always make sure you get the best price on your shipping options! Helps package tour items to make sure everything arrives safe and in tact!!!

My daughter sent two very important envelopes to two different businesses from this UPS Store. One a Graduate Application for a Masters Program and the other a Medical Certificate needed for a job she had expected. Neither made the destination and all Beth Baker could say was let me show you how we do this. They take the envelope, meter it and then place in a box in the general area where anyone could help themselves to wait for pick up. I am certain that no one would take it but your package could easily me taken sitting out in the open. Now we will have to wait until the envelope finds it way back to us. This is a very costly lesson for my daughter to use a receipt for something so important. Or she really should have used Fed Ex and had a signature of the person that accepts it. I used to use this place all the time but the cost was just getting too high for what we could get a few blocks down at the post office. The people are nice but incompetent at best.

Had a little confusion with the notary, and it was handled extremely well. Kind, competent, hard-​working employees and fast service. Don’t go anywhere else!

I’ve been using the UPS store on 19^th & Carnelian since July. Everyone is efficient when I come in to pick up packages. I like all the littles extras they offer, like cards, office supplies & faxing — which, by the way, you can get a discount if you’re a AAA member. I used to frequent a UPS store in Washington state & they seem friendlier. Maybe it’s just California.

I love coming into this store. The staff (for the most part) is always friendly, helpful, fast and polite. I come here even though the Haven store is closer to me. I love coming to this store.

This UPS store is the best around. We use them for all of our shipping to our clients. The staff is very knowledgable and courteous.

Avoid this place like the plague. It used to be a great alternative to the post office on Amethyst, but it must have changed owners or managers. The place is now a den of thieves!
After weighing a Christmas package for 1^st class, I ball parked about 9.50 in charges. Imagine my surprise when the clerk said «$ 16.50» Rather than pay what I thought was a highly inflated price, I decided to go to the post office, but was told to try the USPS annex at 19^th and Carnelian by a friendly letter carrier who was unloading a mailbox. The annex charged me $ 9.69. Wow, UPS wanted 6 bucks profit on a 9 dollar charge.
Last week, I gave the UPS Store another chance. I had an oversized envelope with a 49 cent stamp on it. I asked the clerk how much additional postage was needed, the clerk asked a woman with her back to me. She said «50 cents». I couldn’t believe a slightly larger than normal envelope would come in at double the price. Off I went to the annex. 21 cents additional postage needed.
So the UPS Store was going to charge 2 ½ times the cost of the postage as a «fee».
I won’t be going back to this den of vipers.

Bad service. Totally disrespected by the owner he took money for money order, I got a receipt but for ups delivery charge only, then when I returned for explanation he claims he has no way to find transaction for money order I paid cash for western union money order and ups lost the money order they and western union advised I return to store he’s no help so good luck

Great servous with a smile. They just take a little long to put ur mail out

This store is a nice size, and runs like just about any other UPS Store I’ve patronised. Unfortunately, this one has these long forms to fill out when you send something via UPS that I’ve never filled out at another location, so that was a pain.
The customer service is friendly, if not a little awkward. One of the employees who wasn’t helping me compelled me to move to a different cash register counter a couple times as she was cleaning the counter. But again, employees are friendly and competent. I guess witth the form, which is out of the ordinary for me, and the added distance from me, I wouldn’t be too inclined to hurry back. However, it’s a good location, and it beats driving to Upland or the Mills if it’s close to you.