Altamonte Springs Centra Care

Excellent! I went here thirty minutes before closing because I had pink eye and they processed my paperwork fast and immediately sent my prescription eye drops to the pharmacy.
They sent me home with a print out of instructions. Best of all, they gave me a COURTESY CALL on Monday morning before I got to work asking me how I was doing and if I had any questions (which I did have!). Overall, this was an excellent pain free experience and I’m blown away by the professionalism of this Centracare location!

ONE doctor, a full day of reserved appointments and accepting walk-​ins, tried the online no-​wait reservation site, not able to make an appointment. Been here 1 ½ hours, guy next to me has been here 2 hours. Leaving now would be wasted time. If they are super booked, why don’t they have a second doctor, or even a third? Won’t come here again.
Update, the response from Centra Care is basically a form response, obviously nothing is being done about it regardless if my message being «forwarded». I was told at check in I’d be through the process in 1 ½ hours.

We made an appointment and still had to wait WELL OVER AN HOUR. They were taking patients that had walked in after us before us. Only one Dr. here. Horrible service. I would NEVER come here again. There was nothing special about this place and they charge you at a specialist co-​pay. I DO NOT recommend this place!

Absolutely hate Centra Care. (This goes for all location not just Altamonte, I have been to several locations for cIf I could give it no stars in this app, I would. My experiences here have solely been for PPD and drug test for work. And it has always been my experience to wait over 2 hours for this simple task. To add fuel to the flame, they are never ever as busy as the ER and should not be moving this slow! Trust me, I know! I work in the ER! We are much more efficient then them! I made an appointment today for my annual PPD for work hoping they would keep their «no wait» promise. Almost 2 hours later, I am still here. Awful place. If you need STAT medical attention, you are better off going to the ED where you at least know they will treat you with the standard of medical care.

I’ve been to this Altamonte location prior to my 4÷13÷14 visit, and received top notch care in a suitable amount of time. BUT of all the times I HAD TO BE SEEN in more of an emergency fashion, I received less than mediocre service from the MD. Being in the medical field for as long as I have, I can definitely see a change for the worse as far as quality of healthcare is concerned. The only positive feedback I can honestly give to this Urgent Care Center would be the nursing, technical & clerical staff. From an outside perspective, you can tell these ladies truly love to help people in need.
I acquired a 2:20PM «reservation». We arrived 30min early to complete and/​or update patient paperwork. Then my «reservation time» came & went. I was FINALLY called back an hour late. Vitals were taken, and I was asked to return back to the lobby where I waited for another 30min. I was called back yet again and placed in a closed room where I waited yet another hour! I was more or less climbing the walls. The MD FINALLY made her way into my room where she examined LITERALLY 4min. I was eventually taken to Radiology where a series of cervical, thoracic & lumbar x-​rays were taken. I was returned back to my room, asked to get redressed and them waited again for another 30min– so now I’ve been here 3.5hrs. The MD FINALLY comes back to inform me of my fractured clavicle. I felt my head get woozy and nearly fainted. She just stood there! She informs me as to what meds she’s prescribing and leaves the room with me just sitting there in complete shock. I’ve been waiting a short while when my cell phone rings– it’s the pharmacy across the street. THEY CLOSE IN 10MINUTES!!! I was like unf*nbelievable! Now I have to send my ride to acquire my meds that I REALLY NEED! They made it just in time!!!
SO, unless you have 6hrs to kill– by all means visit this UCC. If you VALUE your time like I do, don’t bother. I’ve heard from trustful sources that the Lee Rd location is spot on for individuals with reservations…

I’m sitting here waiting to see the doctor. I sliced open my finger deeply and need stitches. Pressure is the only thing keeping my finger from bleeding. I cut my finger at work around 12pm and came to Centra Care Altamonte 15 minutes later. I was told there was a 2-​hour wait, so I made an appointment for 3pm. It’s now 4:35 and I’m still waiting to see the doctor. There’s only one on duty, Dr. Georgies (sp). I am very irritated. What is the point of making an appointment if I still have to wait so long? Others around me have appointments too and it’s taking them just as long to be seen as week. I can hear them talking through the curtain.
Update: when I finally received treatment it was good, and the doctor was attentive.

Took my sicky boy and wow amazing service!!! Quick and easy and wonderful customer service! AAAAAA+++++++

initially friendly but no staff and only awaiting a doctor first told me two hours and actually. were 3 hours and a half too long for a cold

Depending on what your ailment is, the Minute Clinic inside CVS is likely a better bet. If you choose this place, plan to be here for a couple hours and only come out with a half-​ass diagnosis. Centra Care should’ve spent less money on decorations and more on staff.

As far as urgent cares go, this was really not too bad.
The waiting area was clean, had a TV, painted a lively color and the receptionists were friendly. The patient rooms were incredibly dated and I am not very confident in how well their equipment works. (I went in with the flu, I had been taking my tempurature at over 102, I felt like I was running a high temperature and their thermometer, which rolls across your forehead, had me at 98.5… I find that highly unlikely).
I was very unhappy about how long the entire process took. Everytime the nurse or doctor left they told me it would be 5 – 10 minutes and actually took 25 – 30 minutes (I actually timed it). Even with an appointment, I was at the office for over 2 hours.
I am impressed that the office called me two days later to check in and see how I was feeling, it was a nice touch.

I’m not sure what else can be expected out of health care, but this seems like a great model to me.
Make your appointment online, and simply show up at the appointed time instead of having frustrating wait times in the lobby. The front staff as well as the doctor listened to my concerns and did not seem to be in a rush.
I was seen at the exact time of my appointment by what I would consider a real physician.. .someone who is knowledgeable in their field. Apparently all the doctors at Centra care are FL hospital doctors.
Interpreters are also available if needed, (by phone if it’s a language not spoken by office personnel) I understand. There is a huge board with various flags listed showing possible available translations.
I like that snacks as well as cool drinks are in the lobby while you wait, as well as coloring pages for children and word puzzles.
In addition, I was given discharge sheet– what everyone needs to be leaving with at a doctor’s appointment. A summary of what happened, what was prescribed, and any other instructions, along with the facility information and your blood pressure is included.
I really do not think it gets any better than this!

Talk about not a fun review to write… however, it was such a pleasant experience, I am very thankful that i get to write a 4 star review about an Urgent Care location.
I got in an unfortunate car accident on Tuesday night and was feeling the pain yesterday afternoon/​evening. I had a huge headache and of course my neck and back started to bother me half way through the day. My car was pretty much totaled and I have not received a rental car yet so I had to wait until one of my very best friends were available to take me to the doctor.
I called my regular doctor and they do not accept insurance for accident checkups… weird. So then I called centra care and they told me all the documentation I would need and I was on my way!
They accepted my car insurance for the charges so I was all set. There was hardly anyone in the waiting area and they also provided call ahead «appointments» which is basically just like restaurant call-​ahead seating. You get there 20 min before your apt and will be seen shortly. Much better than getting there with a room full of people and waiting forever.
I spent a little under an hour filling out paperwork (which mostly is on a comp… yay 2010!), waiting in the lobby and seeing the doctor. My doctor was Daniel Amponsah MD and he was a darling. So informative and nice. He checked me out, prescribed my meds and sent me in on my with a notification that they would be calling to check up on me and if anything changes to come back in so they could have a look.
Overall, as stressful as this situation could have been… Centra Care really did take care of me. Much appreciation there!!!
AS a bonus, they had flat screens in the waiting rooms AND in the exam rooms, score!

I came here about a year ago when i cut my finger and did not want to wait three hours in the emergency room, only thing is came in very early in the morning around 7am and they did not open till 9am but they did a good job of taking care of my cut in m finger and the wait was not a big deal i barely waited and got to see a doctor very quick. They looked at it and cleaned it and put some glue on it and i was done.