David’s Bridal

I had a good experience in this store. But, wasn’t able to buy the wedding dress I liked online since the size wasn’t there and they just put on clips at my back so I can see how it would look like if it was my size. Nevertheless, it offers a good service.

Loved my experience with the stylists and ordered my dress, along with my 5 bridesmaids. We had a shopping spree!!! Something I purchased did not fit right, so I went in to see one of the lovely girls I met. She greeted me by name with a smile and assisted me. She had an appointment come in so the manager Danika assisted me who was absolutely terrible. She made me feel like scum of the Earth and refused to return my yoga pants without the tags. I pleaded for store credit or even an exchange for the same item, but this was not an option. I left in tears with my misfit pants. I called corporate to share my experience. The lady on the phone was incredible and apologetic for my less than terrible experience. She promised I would receive a call from the district manager and have not. Due to Danika and the way she made me feel, me and my bridesmaids canceled our alterations and took them to the fantastic local seamstress across the street. Smooth move Danika.

tl;dr Terrible, awful, horrible customer service. Try the DB in Orlando if you have to go to DB, but go to a real boutique first.
This place was a disaster, unless you like the Wal-​Mart experience. I should start this review by stating that this was the second time I had tried on gowns at a DB, the first time was with my mother in a different state. I found a dress I liked, but I wanted to try a few more on and get my bridesmaids’ opinions.
I had an appointment for Saturday morning at the Altamonte Springs location, what a mistake! We checked in about 5 minutes before the appointment started and just stood at the front for 15 – 20 min assuming the appointment was going to start. I finally I asked if we could look around. I was told yes, but no one ever came to get us. I returned to the front after 15 minutes to ask if someone was going to help. Finally one of the stylists (which is a generous title for the woman who «assisted» us) was assigned to take our appointment. I told her I wanted to try on a dress that I previously tried on, along with some others. I gave her the style number and a picture of the dress, she told me to go find it. How was I to know where that dress would be located?! Once I found it she went with me to pull a few more dresses; she refused to listen to me. I was trying to be nice an optimistic, this was supposed to be a fun day! I told her I didn’t like ruching three times. Then I started telling her I hated ruching. I finally took a dress she pointed out, rubbed my hand all over the ruching and said «I hate this, I don’t want to wear anything that has this.» She looked at me and said «You don’t want ruching?» No! Ugh, deep breaths –this was supposed to be fun, right? She was also stuck on me getting lace, I tried to fight her on that, but I lost. She finally brought us to a room in the back, with limited mirrors. I couldn’t get an idea of what any of the dresses looked like since I couldn’t see the back at all. She never offered any accessories (ex. bustier, slip, etc.) that the previous DB gave me without asking. The stylist dropped off my dresses and left. My friends help button and zip me into the dresses since she was MIA. The stylist spent most of my appointment with two girls looking at prom dresses, which I struggle to believe was the same price as the $ 1600 Vera Wang I was looking at (not including the belt, accessories, alterations, etc.). She came over four times in the hour we were there. At first she just talk about the bottom edge of the dresses. I told her I don’t care about the bottom because my wedding will be next to a waterfall, it will be wet and muddy and the bottom will get ruined. I just care about the top (pictures, you know). I had to tell her that three times before I looked at her straight in the eye and said very slowly «Please stop talking about the bottom of the dress.» I asked her for a slip for a couple of the dresses to help give them shape. She disappeared, showed up 20 minutes later, without the slip, to ask how things were. I then asked for a beaded sash for my waist. I told her I wanted something with just a little beading in front, she brought ones with beading all the way around the sash. She tried three of them on me all with beading all the way around, while I explained each time why I didn’t want it. Ugh. Finally I just said I didn’t want a sash and figured I’d just go on etsy to buy one. I was very frustrated by this time, not having fun at all. When I decided I couldn’t handle any more of the appointment I figured I’d just buy the Vera Wang and leave. I asked her (which I don’t think was an unreasonable question) approximately how much the alterations were going to be. I knew what needed to be done, but I was told there was absolutely no way of getting an idea of the cost. I knew that was a lie since the other DB was able to give me estimates, and I hate being lied to, so I left without the Vera Wang.
Not only was the stylist incompetent, unhelpful, and unpleasant, but she refused to listen to me. I am glad that experience was nothing like the experience I had with my mother. My mom would have been in tears and it would have ruined dress shopping for me.
On a whim my friends and I went across the street to Alfred Angelo Bridal, without an appointment, and the difference on how we were treated was drastic. They were friendly, accommodating, and did everything they could to help. I ended up finding a dress similar to the Vera Wang I liked at DB, but it was literally $ 1000 less!
My suggestion is if you are in the market for a dress, go to a real boutique. Be treated like you are a bride about to pick the outfit for the most important day of your life. If you don’t find anything you like then go to DB in Orlando. Don’t ruin your day by going to this location, it put a bitter taste in my mouth. It was probably a $ 2500+ loss for them when all was said and done.

Brittney is the best! So sweet and remembers everyone’s name and super helpful. She worked with me for hours figuring out my bridesmaid dresses and did it with a smile. Excellent customer service. The reason I gave 4 stars is because of their availability of bridesmaids dresses to be shipped within three months of the wedding is limited.

Not a good experience at this store! Had an appt on a Saturday and staff was just plan rude. Very friendly to a bride in front of us, but bothered by our check in. This is supposed to be a happy day with your wedding party! Could never find your consultant to help with zipping up or clipping up. Brides were not being helped to get the dress on or having accessories added to show what you could look like. I have been to other salons that were busy with mucher nicer consultants. I do not recommend this location!

worst experience ever!
i urgently needed a dress for my sister wedding, came here. there were 3 girls from personal, one of the busy with a client, the other two doing their own things at the desk and completely ignoring me. i needed help to zip my dress, suggesting on how to get the tailoring done so that it would fit, but every time i would try a dress on, i would have to go and ask at the reception desk if someone could help me. it was so frustrating that i left crying and with no dress. i ordered it online, because i just wanted to get out of there. terrible attitude and complete lack of manners.

What an awesome experience. As part of the bridal party we went to a few shops and haven’t had an experience like we did with Yram. We did trial 1 and 2 with him and he made it a memorable experience each time. He genuinely listened to the concerns and desires of the bride, paid attention to details of her personality and style prior to pulling dresses. He gave honest feedback on each dress and style being attentive to her body type, shape and color. I would highly recommend him for any experience and will definitely be back to him for my own !!

We just left David’s bridal and it was such a great experience. My girlfriend had to exchange her dress and we had Yram both times and he just made everything so seamless each time! Our bride has her perfect dress and couldn’t be happier. Everyone soon to be bride should disregard the negative reviews (we all know only how much more likely disappointed customers are willing to talk) and absolutely try this out and ask for Yram! Thanks

Uh, er… great selection of dresses but just a hot mess in other areas. First of all when I came in to get a bridesmaid dress for an upcoming wedding the person up front registered me as a bride instead of a bridesmaid. Because of this I am getting spammed in every possible way with calls, emails, and mailings for any and all wedding related services. Not cool! I had to go online and change my status in the online profile that was created for me. I opted out but it’s too late, the sales calls still continue. I don’t want an online profile either, it feels like they tricked me and violated my privacy by creating one.
As for the sales associates they were marginally helpful. The person that measured me for the bridesmaid dress seemed to really know her measuring technique, but we rushed right through my appointment within minutes. This just feels like the Wal-​Mart of dress shopping, and that’s not a compliment. Maybe brides are treated better, but from what I experienced in the store it just felt chaotic. So lots of pretty budget friendly dresses, but I would highly suggest not giving them any info when you purchase.

Good selection of dresses (not by size but by type) though, there are not seating areas, at all, and most of their dresses are ripped so trying on a few of them I had to tie them on. Also — the customer service does not make you feel like this is your wedding day. It’s more like a Ross. Won’t be purchasing from here.

For any bride in search of a wedding dress:
Tip #1: DO NOT go to a bridal salon on the weekend. Any salon, especially a well-​known chain like David’s Bridal, will basically feel like it’s Black Friday on a Saturday or Sunday.
Tip #2: Do not let anyone you come with (your mom/​bridesmaids) or your salesperson convince you of what they think the perfect dress is. Only you will know when it’s THE ONE.
After going from salon to salon and basically feeling exhausted from the process, I broke the two rules above and ended up buying a very expensive dress from another DB location, which i promptly regretted. I called the DB I ordered my dress from about a week after and was told I would be able to exchange it, even though I paid in full and had signed my receipt saying it was a final sale. WHEW! Most bridal salons WILL NOT let you exchange anything, and if you paid a deposit it would be theirs to keep forever.
Then, I walked into the Altamonte location (by myself, mid-​week) where they pulled my account up showing I had already purchased a dress, and they did not question me whatsoever. My stylists, Felicia and another, took their time zipping me up into another 10 dresses, made sure I had the right sizes, let me try the dresses on with different slips, took pictures of me, etc. etc. and finally i felt like a Bride-​to-​be instead of a number. The whole process took 45 mins for 10 dresses as opposed to 4 hours for 5. I ended up finding THE dress and the store manager, Angela, went through a few loopholes to cancel my other order and order my new dress for me, even though their system had said it was discontinued. Plus, because my new dress was less expensive than the first one, she actually credited my money back to my debit card!
I was set on buying my dress from a boutique and never thought that DB would have the type of dress I had in mind. After making the initial order, I was extremely stressed out that I would end up walking down the aisle in a dress i really disliked, but in the end DB saved me from Buyer’s Remorse and the Altamonte staff was fantastic. I don’t think a boutique would have the same flexibility DB has.
THANK YOU, DB Altamonte!

Had my second experience at David’s. First one was to order bridesmaid dress which was already selected by bride. I knew the size, color, style and just wanted to order and pay for it. My mistake was thinking this would be easy. I was looked at by «welcoming» staff as if I had a disease and was forced to wait 45 or more minutes because I did not have an appointment. Now I get it appointments are necessary, but people bringing the whole clan to watch you try on dresses is ridiculous. No wonder the staff was overwhelmed. Finally one employee noticed me and quickly took care of my order. David’s needs to set a limit on the party size each bridal party brings. This is not «Say Yes to the Dress». Having a group of 10 – 15 people and little kids is enough to make you want to elope. The experience for most brides is stressful enough than to have to deal with your entire group of family and childhood friends to be crowding such a small space. The second visit was to accompany the bride… just the two of us for her final fitting. Quiet back room and nice staff, but the main area was crazy. We had to wait over 20 minutes to pay the bill for the alterations because of lack of order. Get it together David’s wrangle the herd and make it a pleasant experience for your brides.

David’s Bridal is absolutely horrible!!! I would never recommend them and have actually FORBID my bridesmaids to get their dresses from there! Customer service is awful, the workers take on 2 and 3 different people while they’re helping you. It’s like shopping in a tin can and the prices they have online are not honored in store! We picked out the bridesmaid dresses and then realized they went down in price (50%) online, but only in certain sizes. When attempting to get the dresses in store, they wouldn’t even honor the price! But before they told us that, they strung her along for 2 weeks with corporate back and forth.
When I attempted to cancel my appointment at another store, the lady hung up on me! This store will ruin your wedding experience and it’s not even worth it! They’re absolutely horrible!

This is regarding my experience with David’s Bridal while planning my May 2011 wedding.
I originally shopped at David’s Bridal for my wedding gown. I worked with Jenny who was amazing. She was attentive, professional and had helpful suggestions.
I called to make my second appointment with Jenny, and the woman said no problem. When I showed up I was told Jenny had the day off and another girl was assigned to me. She was completely unhelpful and acted like I had showed up uninvited to a party.
I went with another store to buy my dress, because I was so disheartened by the second girl.
I had to go back to DBs for my maid of honor’s dress. As soon as we walked in it was like a circus! The greeter at the door was extremely rude and yelled at me to wait my turn, which was exactly what I was doing at the time. Luckily we were able to get an appointment with Jenny, who as always was marvelous. DB also gave my info to Mary Kay, so I now get 5 calls a week from them soliciting me.

I had originally hoped to write a great review of this location. I went in with the intent to try on only. I don’t live in Florida anymore, but my mom does and I wanted her to be able to see my try some on. What happened was that the consultant pulled a dress she thought fit with my overall wedding look, and I ended up loving it. So, in order to give her the commission on the sale, I bought it there and they said they would call me when it came in and ship it to me.
Only they never called. I called after a while and was told it had come in. Ok great, thanks for not telling me. So they tell me they’ll ship it and I’ll have it the next week. Week comes and goes — no dress. I call back and they DON’T KNOW WHERE MY DRESS IS. That’s right, they had no idea if it had shipped or was still there. They promise to call me back. They don’t. I call again. It’s found and is being shipped finally. Apparently it sat there for an entire business week because they were out of boxes for UPS.
It finally arrives, and guess what? Two stains right on the front of the dress by the torso. Totally noticeable right out of the box. Didn’t even have to lift it out or take off the plastic to see it. Clearly no one actually looked at the dress before they shipped it. Unbelievable.
The gal I spoke to this morning swears they will order me a new dress and a UPS label for the damaged one. She said she’d talk to the manager to confirm and call me back.
Stay away from David’s Bridal. They have earned their bad reputation. If you had a good experience, it was probably a fluke.

This was our second stop for wedding dresses for the day. The gentleman assigned to me «Yram» not only asked my my budget first, but seemed to know what I was looking for. He pulled so many dresses!
I found my dress. FYI, it was the EXACT same dress from the «other“place but for a full $ 250 cheaper. (I have compared the pictures of me in both dresses side by side and there is absolutely NO difference). They ordered my dress and I can’t wait for it to come in!
Yram who was helping us was just wonderful. My bridesmaids got the same treatment I did… BACK AND FORTH he went to grab dresses for them as well. He was hell bent on helping them find the dresses that they would be happiest in. I even told him once, to find one girl a dress that will make her look more slender (my girls get to pick their own style of dress), because she wouldn’t be happy otherwise, and she wouldn’t tell him that on her own. He knew JUST what to grab her, and she walked away happy.
I would go again, and I would tell anyone to go to David’s. I had such a great experience.

Do not visit this location!
The salesgirls are uninterested in your problems and do not show the slightest inclination to want to help. Worst customer service I have ever experienced.
The very next day I called the David’s Bridal in Millenia and the difference was astounding, a 180 degree change! At the Millenia location, the girl helping me went an extra mile in trying to solve my problem and was full of helpful suggestions.
I went to the Altamonte store because it was closer but if you want good service, drive the extra distance to Millenia, it is well worth the time.

I went in to get my bridesmaid dress for a friends upcoming wedding.
I was happy with the service at the door, but as soon as an attendant was sent over to the bridesmaid section the service went down hill. The person helping me told me she would be outisde my fitting room to help zip me up but the 3 times I needed someone to zip me up she wasn’t there. I had to call my fiancé over to zip me up, akward with a bunch of women coming in and out of dressing rooms. But I will say that the dress was supossed to cost $ 99 and when they rang me up it ended up being $ 85! The dress is nice and I’m happy with that but the service was so so. Im recently engaged and I think I would go there to look at dresses even though I wasn’t completely satisfied.

Customer service is terrible, store is very busy and caotic. Even if you make an appointment, expect to wait a very long time! Warning to brides: do not buy accessories!!! My tiara cost $ 200 which is way over-​priced, especially for the cheap quality… When I got my tiara it was missing 2 stones, broken in 2 spots, and bent. And they don’t take returns!!! If they wouldn’t have exchanged my tierra for an untouched one, I would have totally written this store off. However u are better off going to JoAnn’s and getting a tiara there for $ 30! DB has decent dresses, but don’t bother going back to get alterations… They take forever! I would never recommend this particular DB store.

I know a lot of people are harsh on David’s Bridal, but I’d like to tell you why you should give it a chance. Especially if you are a bride on a budget.
First off, if you’re looking to be «pampered» and tended to like a bridezilla… this is not the place for you to go. You’ll be irritated immediately… so just mosey on down the road to one of the trendy bridal shops. However, if you are a take-​charge kinda bride that doesn’t mind doing a lot of the footwork yourself… there’s a chance that you will find a beautiful dress at a great deal here.
The downsides to David’s — the lack of customer service. Most of the staff is mostly unfriendly and hesitant to spend much time helping you. If you don’t mind sifting through their expansive racks on your own, this shouldn’t be much of a problem. Just ignore them and do your thing.
Another downside — the dress you try on from the rack is the one you will be taking home. They don’t typically order dresses for you. Again, this could not be such a big issue — if you don’t mind that. The dress I bought from David’s hadn’t been in stock very long so it didn’t show any signs of wear. Now if you pick a dress off their $ 199 sale rack, it’s probably gonna need a cleaning.
The upsides — a huuuuge selection. Lots of dresses for many different body types.
Another upside — GREAT prices. I paid $ 399 for my dress and let me tell you… no one guessed that I paid so little for it. It didn’t look like a cheap dress and it fit like a glove. They also do alterations right there in the store… so you also have the convenience thing going for you as well.
Last upside — great selection of Bridesmaid’s dresses. If you are like I was and have bridesmaid’s coming from all over the state (or country), it can be an issue getting them all fitted. Most DB stores carry the same dresses… so you can have them go to their local store and get fitted for the dress you select.
All in all, give David’s Bridal a chance. You might be surprised at what you find.