Pep Boys

Went to this location to have a tire patched and was told they don’t do patching, only plugs.
This directly contradicts the information on the Pep Boys website:
Repair of the tire using two state of the art repair components:
Safety Seal Repair — Seals damaged area from tread to inner liner, creating the perfect repair
Liquid Patch — Creates a permanent, flexible patch around the Safety Seal Repair on the inner liner of the tire
UPDATE (³⁄₃₁): I still have not received a follow-​up response from pep boys besides the comment on this review.

When you need 4 new tires it goes like this: heyyy, it will be $ 1,450 but we have a special today for $ 950…we’ll have you out in an hour to hour and half…
When you go in to get a nail removed: oh wow were really busy it will 2 – 3 hours.
Look bud I get it, not much profit $$ In removing a nail, but you’re a tire shop, it’s what you dooo. Just say we don’t have time for that, I’ll respect you more.

A combination of bad customer service and a very long wait. The employee I checked in with couldn’t tell me why I needed synthetic oil, just that the system wouldn’t let her choose anything else. I had to google to find out why. She also couldn’t tell me anything about how long my wait would be.
After 25 minutes of waiting, I finally saw her give the ticket and key to the mechanic. After an hour of waiting, she told me that it would be another 20 minutes for the included tire rotation. When I told her I would skip it on the interest of time, she told me my car would be ready immediately. 20 minutes later, I asked again. She informed me only then that another car was parked behind mine, causing the delay. So a total of 1 hour and 20 minutes waiting, with no tire rotation. And with an advance appointment! I received no apologies, either from the original representative or from the manager, who heard me (politely) complaining. When I finally got in my car, the headlights were switched from auto to off and there was trash on the seat. I won’t be back.

Just moved here from out of state and needed repairs, tried these guys and wish we never did. They replaced air conditioning pump $ 1000 then two weeks later it went out, they put old gasket on new pump and tried to charge us to fix and recharge the cold air. Second car clutch went out, another $ 800 and then find out they lied about needed parts when it only needed one part. Third strike was struts, totally overcharged and they didn’t fix the reported noise in the front end. Took it back and they wanted more money to fix their error. Never go there, they overcharge, lie, and tell you that your current tires have rot… really? Brand new tires have rot? We talked to the manager and showed him their errors and overcharging, he didn’t care.

My son took his Mazda 3 to pep boys for a antifreeze leak. $ 35 to find problem was fine. Yore to fix was over $ 500 including part and labor. Had him take to Cory Fairbanks Mazda and the bill was less than $ 120. Thanks Lloyd for the quick service. He was tired of having to check fluid level every morning.

My name is Jamal and I am a mechanic at Altima new and used tires. Your team are great and mr. Richard the commercial parts guy he is great with his team. I am happy to buy my parts from them they are very helpful and great delivery service.

Bought 4 new tires June 2014 and received no paperwork on warranty despite many calls and emails to obtain. Regional manager said he would mail the info a year ago. This week after threatening to picket the paperwork was prepared and I was able to pick it up at the store.

I’ll never go here again. They are so RUDE and inattentive. Don’t waste your time. The Longwood location is awesome however. Go see those guys, super nice and helpful and respectful… everything this store is not.

I can’t imagine going to this place ever again. The mechanics really do pray on average persons lack of knowledge.
Had my car towed here out of desperation. Was told from the sounds it made, my starter went. After 15 – 20 minutes got told there was good news. My timing belt broke. Not sure how that was good news, just different. The chief mechanic swore up and down I had an interruptable engine, and besides replacing the belt, they’d have to tear the engine apart and fix the pistons. We’re looking at well over a grand. 95% is labor. Not having the money, I towed the car to a friend’s house, and we replaced the belt, water pump, and tensioners for less than $ 150.
The «chief» mechanic should go get reacquainted with his engines. I have an uninterruptible engine.
Or he needs to stop lying to the customers.
This was the second and last time they ie to me. Didn’t need another expensive fix a year earlier. I guess during a confessed slow period, lying to customers is a easy source of money.
No, the only reason I’ll go to pep boys again is to drive through to get to Bubbalou’s BBQ.

I came her because my power windows stopped working in the down position and it was set to storm later that evening so needed to have them put up and quick and find out what was wrong. The staff was friendly and they updated me regularly however there was no other cars being worked on at the time and it took them over 4 hours to tell me that I have a bad wire in my door that needs to be replaced which would cost an additional 200.00 on top of the $ 49.00 electrical diagnostic they did to find the short. It would also be an additional 2 hours to change it out and fix it. I am no mechanic but I can’t see how it took 4 hours to find a short in the door but perhaps it does… Just wasn’t happy that I spent a lot of time waiting not knowing what was going on… some regular updates would have been nice. I really was expecting an hour or less.
I was not able to spend the time or money that day to have the full repair done, however they did get the windows put in the up position for me for a minimal fee. They still don’t work, but would rather them stuck up then stuck down in Florida weather. So there were pros and there were cons… so for now will give them an A-​ok rating. Perhaps when I get the money and get the repairs fully fixed I will re-​rate them at that time.

Over price and rude, they will change to Spanish and talk about you, thinking that you will not understand. They wouldn’t get a better price. $ 300. for a turn-​up. and they are only changing out the spark plugs

I came in for a job for new struts at around 6 on a night that the store closed at 8. They promised the car back to me by the end of the night, and Jose kept me up to date the whole time. I forgot my coupon, so Jose helped me find the same one online. It was a great deal and a great experience.

We had to walk to this Pep Boys to replace a part for our car. Not only were they very helpful and affordable, they even gave us a ride back to our car. Very happy with our experience.

Brought my jeep in and had new tires and oil change done and left with a smile. The service and staff made me feel comfortable and Kurtis answered a few questions regarding my daughters truck. For once I felt that I didn’t get the run around or feel like I was pressured. Great store with great staff.

Cretins! I decide to have them install shocks rather than me to save time. BIG MISTAKE! First the manager tries to sell me rear struts and installation for way more that it should cost. I have to inform the MANAGER of the store that my car has rear shocks not struts and his price is just plain wrong. We sort that out then 2 hours 40 minutes pass before a disgruntled me passes the service desk to hear the parts guy calling a dealer looking for a part they broke on my car! WTF! No one was going to tell me this?! It’s only 3 bolts to either install or remove the shock! My car is broken by them and now they can’t find a replacement part… brilliant! He tells me it may be 3 days till they get the part! 45 minutes pass and «brain cell» finds the part in region but it’s going to be hours till I get my car back. At no point in time does the manager apologize or even acknowledge there’s a problem. I had to instigate all communication. Several other customers in the waiting area had similar problems. This store/​crew needs to be torn down and reassembled. They ruined pretty much my entire Saturday!

Pep Boys were you can have your oil change and your tires rotated or your breaks fixed and many more things.
Price are OK but not the cheapest I only came here because I needed my breaks changed and was in a hurry to get it done so i would not have to keep hearing my car squeaking anymore. They to match competitors prices but i got my front end breaks changed for $ 175 bucks after mail in rebate that I am STILL waiting for.
The staff is friendly and they seem honest witch is important to me, I don’t want some mechanic that is going to lie to me and tell me I need more then then what i really need and also charge me a lot more, I felt like they were some what fair with the prices and also they diagnosed the problem very quickly but took a while to change the breaks because it is the ones up front and «are more difficult to change».
Four starts for honesty and prices but they could of done it quicker when they had a bunch of mechanics running around.
They also have a shop next door and sell all types of things for your car including batteries.
This location is located in Altamonte Srpings next to Bubbles BBQ restaurant.
Check it out!

I absolutely love my car, but I don’t love having to replace parts. After hearing the familiar «you’re brakes are due soon, dude» squeak, I decided to take it in for inspection.
PROS:
— Told me up front about the estimate to replace the pads and any special offers available to me
— Was honest and told me I didn’t need new brake pads (phew!)
— Also, didn’t try to sell me new ones even though I could have replaced them (if I wanted to just throw money away)
— Recommended tire deals as he noticed mine were going
CONS:
— didn’t seem very organized or very good with communication (I had to ask why all four tires were removed when all I needed was the front brakes replace — kinda freaked me out)
— don’t bother doing the «express checkin» online. They had no idea what that even was… hmm.
— Took them 2 hours to tell me I didn’t need new brakes, although I heard they were understaffed so I guess I can understand.
Overall, I still stick with the ⁴⁄₅ stars. They’re honest. They’re usually pretty quick and they are definitely cheaper than most places.