The UPS Store

I want to express my appreciation for the excellent service we encountered at the UPS store in Altamonte Springs, Florida. My sister and I had a family heirloom, a longbox grandfather clock, that we needed to ship to our cousin in Northern California. We had consulted with a few other shippers who wanted to charge an exorbitant fee, with very little assurance that the clock would arrive in one piece, and in a timely manner. We also had a clock expert come to the house to pack up the inner works and weights separately, but it was up to us to get these parts and body of the clock to the shipper.
We chose the Patel’s UPS store as they had previously shipped art-​work for us and said that they could ship the clock if we could get it to their store. Fortunately, we managed to get the clock into our rental car to drive the short distance to the store. Mrs. Patel did a terrific job packing the clock, taking great care in packing it, along with the workings, in 2 other boxes — using enormous amounts of packing materials, so that we were satisfied that the clock would arrive safely, which, one week later it did. We are delighted to have our family treasure here on the West Coast, and grateful to the Patels for making it happen.
Laurie Heron

The absolute WORST customer service given by Ms. Patel. I brought a untapped package into the UPS store, which I have done many times at other locations. Some locations charge for taping up your package (which I don’t mind) and others don’t. Ms. Patel began lecturing me about bring in the box taped. I told her I don’t have an issue paying for the tape used. She continued on and told me she was going to charge me $ 3.00, I told her nooo problem not an issue, then she told the cashier to charge me $ 5.00. To avoid any issues I paid the $ 5.00 and left.
This has to be the WORST case of customer service I have EVER seen.
Ms. Patel you belong in an industry that does not interact with customers.