Enterprise Rent-A-Car

Very happy with service and the car i rented. I had not been here in a while and all was much nicer. I worked with person named bill and he was very professional. Solid location with nice people

I was never told about all the extra charges. I was told it was being paid for by Murcury until friday at 6pm. I opted to pay the insurance for 4 days. I got sick that evening and was unable to leave the house. I took it back as soon as i could Saturday morning and was charged all kinds of fres and taxes. The man working tried to explain it but not clearly. I was not asked if i could be charged. I was handed a receipt and that was it. I was charged $ 150 for 4 days rental. Murcury paid thw othwr $ 150. $ 300 for 4 days. That is crazy. We were not even given an option of a cheaper smaller car. I will complain with your company and with Murcury until something is done!

We have used Enterprise in many cities over the past 21 months as we’ve cruised 4300 miles of America’s Great Loop. We consistently get great service, reliable cars and friendly people. Our only issue is most are closed Sat & Sun — and they force you to pay for the weekend, even if you drop the car & keys in the drop box one minute after they close on Fri or noon Sat! Seems like a time stamp could solve that issue!

I have accessed Enterprise Rental many times in Alton, Illinois as well as twice now in Charles Town, West Virginia. I’ve never been anything less than completely satisfied – with the vehicle and with the service. They have never left me disappointed.

Cars are pretty rough — interior often stained, smell of staleness and/​or smoke. The Enterprise staff have never been on time at their satellite offices for morning drop off’s. Frustrating.

I reserved a full-​size car two months ago. I called them the day before my reservation to confirm I had a full-​size car with a trunk. They said yes. They called me the morning of my reservation to make sure I bring all the required documents for the rental. I did. I showed up at noon to pick it up and they didn’t have a car for me. What? They allowed me a free upgrade to a mini van. Awesome I think. Very cool. We leave. Stop to get gas. My debit card declined. Enterprise charged me $ 638 for my free upgrade. I am now out of town. Enterprise is closed until 7:30 the next morning and I have zero funds available on my debit card. Luckily have more than one bank and can proceed with gas. No 800 number will take my call. All local offices are closed. This company has the worst customer service. In addition, my rental smells like an ash tray. We stopped at Walmart to buy Febreeze and wipes to wash down the seats and spray the carpets. The wipes were black with dirt. It obviously had not been wiped down in ages. My advice, rent some place else.
*****UPDATE: I delayed leaving until 7:30 am so that I could speak to Enterprise in person. They corrected the overcharges and I should see the money back in my account in 24 hours. This went better than I thought I would. I give 3 stars because I’m leaving 4 hours later than I planned. But the seem to have resolved the issue.

Rental was clean. Though it did only have a ¼th of a tank. Which is weird. They usually fill them up at enterprises. Also. There IS a key drop on the building on the back side. Very handy. That way I didn’t have to have them pick me up in the morning.

My family and I made a reservation for a mini van to use for a week vacation that we had been planning for over a year. 2 days before our trip, the manager of this location called us to let us know that they did not have our vehicle available that we had reserved. We were then told to come into the store to figure out the issue. We were told to wait for over an hour because the associate was «helping other customers.» This was the worst customer service I have ever received. We were desperate for a vehicle since we needed to leave immediately, so we were given another vehicle which was much bigger than we had originally requested. The vehicle got much worse gas mileage than we wanted as well. Also, the company charged us a higher rate for the vehicle that we did not want. To top it all off, they decided that because it was a different vehicle, we needed to have that specific vehicle returned back to the company a day before we had originally planned, cutting our vacation short a day. Among all of this, we were treated very unfairly and the service was absolutely terrible. I would never recommend this company’s services to anyone.

this company is going right down the drain. the help was rude, irrogant and really didn’t care if you got a car or not. if you use a debit card be prepared to give 2 forms of id, a phone bill, light bill or water bill for id. i have rented from them for 10 years, never again. the help was very, very rude and could care less about helping you. cars were filthy inside.

I am a huge fan of Enterprise customer service. I use them whenever possible when traveling on business and have never had a bad experience. However, picked up a rental today for personal weekend trip. Was helped by a younger employee, Grant, who really gave the impression that renting a car to the likes of us, working at a rental car company, being in Alton, Il (you get the idea, just pick one) was far beneath him. Would have expected this at Budget, who typically has the worst customer service, but not Enterprise. Hope this isn’t where they’re headed as a company. Also, gave us the car «half full» of gas and asked it be returned that way? After driving it about 30 miles, it just took 12 gallons to fill the 15.9 gallon tank. .. Oh, and car was dirty too, inside and out.