Blair Candy Company

I cannot even check a star for my experience with this company. 12÷11÷13; Every Christmas I order from your company for my family. My order number for this year is referenced above — which included (1) — 32 282 French burnt peanuts; (5) — 30 355 satellite wafers; (1) — 30 793 Marpo Ice Cream Cones. We just began opening some of the items and I am very very upset. The ice cream cones are beyond stale! The marshmallow part is hard as a rock — not soft and chewy; the cone part is so stale when bitten into it just crumbles and has an actual burnt taste to it. The two boxes of wafer that have been opened up are also stale — the wafers are not fresh and crisp but soggy and the nonpareils are soft and gummy. Last year I recall the items did not seem as fresh either but did not do anything about it. Now I am quite upset. Please advise as to what you can do about this situation. Thank you Michelle Repace
RESPONSE:
Wow this is all pretty strange. We sell so much of all those items we run out almost every 10 days till new stock straight from manufacturer arrives back in.
Looking at the scan of your order that was sent.
1. satellite wafers you received we only about 11 days old. You won’t get them any fresher.
I also did an sales scan. We sold 903 boxes of those wafers, just like you received and do not have any other emails from anyone stating about the issue.
AWhen these wafers are very fresh, they are soft (limp) and harded in time.
2. Marshmallow cones will behave that way when in cold weather, but should correct themselves. Once again, we always sell completely out of this item
so the stock is never any older that a few weeks. The last supply from the manufacturer was delivered to us on Nov 26^th.
3.Nonpareils — not sure how they could be gummy? Heat will melt them and cold will make them crisp for awhile.
considering you seem to be having issues with everything sent. The best thing for us to do is have UPS pick it all back up.
We will have each manufacture rep look over the items in question, but as of right now, we have no other complaints.
When we receive them back from UPS we will credit your account. Please also send the open boxes.
You won’t need a label, UPS will provide that. If you could possibly pace everything (even the opened) back into the box we shipped them in and let us know when you have done that, we will have UPS pick it all back up.
We are actually a very large wholesale distributor. We sell our products to over 300 other websites for them to sell as well. We also have our own fleet of trucks that deliver across PA, MD and NY to stores. I have no reporting from any of those other sellers reporting issues either.
You received the box on December 13^th, that was 13 days ago since reporting the issue. Did any of this come in contact with extreme heat of cold?
I will need to explain to the manufacture reps what all you stated so they can also check them and into those manufacture days.
MY RESPONSE:
To whom it may concern: Because obviously you have no concern about your customers! WOW! You and your company definitely need to learn some customer service. Are you kidding me?! I have shown and reposted your response on my FB page and all people were in agreement that your company does not have its customers first and foremost. In your response, or lack thereof, what does it say about your company and customer service that begins by attacking the customer as opposed to starting off with an apology for the situation. These items were Christmas presents, which I order every year for Christmas for the past several years (and other times throughout the year) and thank you for my wasting money on your items and giving them out for presents that were horrible! I WILL NEVER EVER ORDER FROM YOUR COMPANY AGAIN. Not only have you lost me as a customer but I can tell you when I am done I think you will be losing several more. How about I am so sorry for the problems you had with our products that we supply. I DID NOT ask to hear about the friggin statics of your company, your sales, or your supply inventory. I furthermore did not ask you to pass the buck by reposting from another website information about the marshmallow ice cream cones. Nor did I ask you to calculate how long I have had the order and why there was a delay in my letting you know of the problems. If you had any intelligence and read my email as I STATED PREVIOULSY THE ITEMS WERE GIVEN AS CHRISTMAS PRESENTS! Are you friggin kidding me. I sent you a response the very next day as we became aware of the problems WITH YOUR ITEMS!!! As the saying goes by word or mouth can either help you or hurt you — I will let more and more people know what jackasses you are. TO repack the items including the opened ones into the same box in which they came — again I refer to your subpar intelligence as they were Christmas gifts — the items were removed from the box (which was recycled that day), I do not make it a habit of keeping boxes for ove

Let me start out by saying… I love Blair Candy Company! My daughter has this passionate relationship with a tiny, chewy candy called Frooties… which are frequently found near the candy bowls at the checkout in restaurants.
These tiny addictions are not readily available anywhere!!! I’ve only seen them online in huge bags of single flavors suitable for filling pinatas or goody bags.
It was my tenacious exploration… or should I say determination… that led me to an online candy site called The Blair Candy Company. Thinking my discovery might be too good to be true, I called them a week before Xmas and actually spoke to a wonderful human being! When he said their company mixed multiple Frootie flavors into bags, I nearly jumped for joy. And when he promised delivery (no extra charge) before Xmas, I wanted to kiss him!!! I excitedly ordered 3 bags… enough to guarantee at least several visits to a dentist as a result. Despite rain, snow, sleet and ice, my candy was delivered on time in a perfectly boxed container.
Blair Candy… I love you!!!