Kool Smiles

I recently started bringing my children here to Cool smiles and there’s four of them. wonderful dentist and also very nice and polite and gentle workers. Yesterday and today with my twin Chantemesse does she have two different dentist who are both awesome very patient very gentle explained everything very well to me so that way I would know exactly what was going on. But the main reason I am writing this is because I’d like to say that you have a worker here by the name of Brenda who was extremely awesome in every way when it came to my kids. I would like to see that you guys have done an awesome job picking your employees of these children Brenda was able to talk my daughter do it when she got scared and tensed up she held her hand until she was understanding that it was going to be over with soon continuously told her how extremely well she was doing what a big girl she was that she was tough any time that I do come back to this dental office I will be requesting Brenda olivarez to be sitting with my children she was extremely awesome in every way she deserves A big old job well done even a star day that she’s put with the children…

They had a nice environment but some of the employees are not very nice. The ones in the back working on the kids are nice. The office staff is not so much. It can take a long time to get back and forever for the dentist to check the child’s teeth and I have been going here three years and they are pretty good with my kids. Not perfessional sometimes make you feel like an inconvenience or like they hate their job.

The worst Dentist office in town. They have one good dentist (Dr. Omby) and two terrible dentist (Dr. Buchanan and Dr. Chchada). In my experience there I had one doctor (Dr. O) who did some cavity work on me. Professionally done to my expectations. Due to there overbooking their clients he did not have time to do the left side of my mouth. So I had to reschedule. When I returned for my next appointment Dr. O was out so Dr. Buchanan did my work on my left side. He did not seem to know what he was doing? He drilled way to deep on one of my teeth causing an exposed nerve. He refilled the tooth. And the excruciating pain began. I’m usually a tough guy and thought the pain should go away after a few weeks or so. So after four big bottles of Advil and a month later I rescheduled to come back. This time I requested to see Dr.O. He put some numbing cream on my tooth and prescribed me some stronger pain meds. This did not work. I had to make another appointment to come back and make an appointment for a root canal. I told them as long as Dr. O does the procedure I’m good with it. We agreed and to my disliking they scheduled me a month and a half later.
So I showed up at 9:00 for my appointment. They got me back there pretty quickly. It was then I found out that Dr. Chchada was going to do the procedure. I did not like this. Dr. O came in shortly after and told me that he was not comfortable doing the procedure and he recommended that I let Dr. Chchada do the procedure. I agreed and we proceeded on. He then numbed my mouth up and told me that he had to check on another patient. This was at 9:30. So after one hour later he still did not return. I asked the very nice dental hygienist what was taking so long? She said that she would go ask him. When she returned and said it should only be another 15 mins or so. At this time I got extremely mad and left the office. One hour and 20 mins just sitting there! Come on. I will no longer be doing business there.

I am new to Amarillo and got their flyer from the school office.
Do not take your kids here! The office is dirty. I could not determine if the staff was in training or just lacked experience? It seems like a place they send hygienist to train.
My son was seen and I was told he would need to return to have some caps put on. When we returned, they started work an him and he was in immediate pain. The dentist took offense to me expressing my concern for my son. Had he taken the time to get proper X-​rays and exam he would have known that the tooth was abscessed and the reason my son was in so much pain was because it is difficult for the tissues to numb when an infection is present.
A few hours later my son was extremely sick and he had to go to the ER due to a reaction to the laughing gas. I do not think the gal was trained properly who administered it during the dental work. My son was very sick for the next few days. I took him to a different dentist for a 2^nd opinion. He had an abscessed tooth that should have been pulled not capped!
Kool Smiles is NOT a Pediatric Dental office, but simply a chain store for dentists.
I should have gone with my first impression of the place and went to a different office!!! Sadly my 8 year old son paid a high price for me not researching this office. He is so traumatized he will not likely never like a dentist again!