SUDDENLINK WEST TEXAS

One star because it won’t let me give them no stars. Suddenlink is terrible. There is nothing convenient about their 3^rd world grade Internet services at all, they can’t even make a functioning app for smartphones, and on top of that I had to download Unilocal!to leave a review about their service. Thanks to Suddenlinks poor connectivity I’m paying twice as much as I should be on my phone bill thanks to data overage because of losing wifi connection. Suddenlink reminds me of the cable company on that one episode of SouthPark. In fact Suddenlink was probably the target of that episode. I do not recommend wasting your money on Suddenlink.

We have had such a horrid experience with this company that I would never recommend to anyone. We had their service for our kids college house for 7 years and when the last kid moved out I called to disconnect the service on June 6^th. The guy who took the call asked for the date we wanted to disconnect service and I unfortunately made the mistake of asking when was the last day we were paid up through. He informed me we were paid up through the end of June so I said to turn service off on the final day that we were paid up through. On June the 12^th we returned their equipment to the sudden link office in Amarillo since the Canyon location had closed. On July 6^th we received a bill showing we owed $ 119.83. I called and spoke with a nice young girl who told me the account now had a balance of $ 37.57 for the six days of service in June which I paid via credit card. On August 10^th we received yet another bill for $ 119.83 and once again I called to see why we were still being billed. The young man was very helpful and once again assured me everything was taken care of. Then yesterday on August 20^th I get a lovely letter from a collection agency stating we owe $ 119.83. OMG!!! Crazy that we started this disconnect process on June 6^th and now over 2 months later I am still dealing with it. I guess they really hate to see you disconnect their services. As of today I think it is taken care of! After spending an hour on the phone with both sudden link and the collection agency I am hoping this will be our final dealings with this company! I would highly recommend documenting names and dates and content of everyone whom you deal with at this company. Not sure why this has been such a nightmare but after being a loyal customer for 7 years and always paying bill on time I’m not sure why this situation turned so negative.

Not a review of this specific location, but of the entire company. Here’s a short review and a long review.
Short review:
New customer — «Great! Here’s a cheap plan!»
Existing (a.k.a. loyal) customers after 1 year — «Fuck you!»
Long review:
The service is about on par with any of their competitors; not much better, but not any worse. Their network is also pretty consistent with good speeds (at least download speeds anyway).
The problem is the price: they regularly advertise super cheap internet plans for around $ 25-​$ 40 a month hoping to bait and sink people, but ONLY if you are a new customer. If you are an existing customer (someone like myself who has been with them for many years) then you will never see a price drop in your service ever… which is strange, since you would think they would want to help make the people who have been paying them a bill for the last 5+ years happy. Also, even if you are a new customer, after 1 year, you will get the same rate increase as anyone else.
I’m happy Net-​Neutrality passed the senate. Fuck these guys and all of their other inbred telecom siblings too.

They told me every month for four months they would credit my account when I was receiving less than 1mbps per second for over 4 months. When they didn’t credit my account I called and they said they only had 1 recorded complaint and that I was out of luck. They are the most dishonest company I have ever dealt with. My account with them is 20 years old and this is how they treat longtime customers. They are the absolute worst.

This company sucks so much ass, seriously. their customer service is offer and their service is not reliable at all! I wished we had more options in Amarillo because I would switch in a heartbeat. Suddenlink is such a miserable excuse for an internet/​cable provider. They do not provide the bandwidth that you pay for, the internet is always cutting out and slow. They lie straight to your face, they took out some popular channels and replaced them with rubbish. They claim that these new channels were «popular demand» what a load of crap!

Amarillo Local Business Owners… DO NOT ADVERTISE WITH SUDDENLINK!!! We signed up for 12 months of advertising, and paid each month via THEIR ONLINE BILLING & PAYMENT PORTAL. Each month the bill was a different amount, even though the contract was for $ 499 per month. We paid each month, the FULL BALANCE listed on their online payment system. As small business owners, our time is of the utmost importance. We do not have time to constantly monitor, contact, and correct other’s mistakes. We must rely on our advertising partners to give us CORRECT BILLING INFORMATION EACH MONTH. When a bill is issued to us, we pay the amount listed, and move on.
6 months into our contract, We received a bill for $ 1750.00 as well as stating that we were 120 days overdue on our account. The previous month had shown a $ 0.00 balance. After contacting them, they informed us that we had only been partially billed for several months of our account, and, that 2 months ago, a check from another party was deposited into our account, causing them to send us 2 months of $ 0.00 statements. Upon discovering their errors, they simply sent us a bulk bill of $ 1750.00 which also stated that were 120 days delinquent.
I called our Suddenlink representative and he was as concerned as we were, and assured us it would all wash out.
I then contacted their financial division and was immediately put in touch with some WENCH who began to inform me that I needed to make sure that they were billing me the correct amount each month. I informed her that WE PAID EACH MONTH, ON TIME, THE AMOUNT THAT WAS BILLED TO US BY SUDDENLINK AND PAID IT ON THEIR WEBSITE. When you run a business, you do not have time to check and re-​check each bill you receive.
EXAMPLE: If you are sent a bill for $ 100.00 do you hunt down the contact info for that company, call them, key in the extension number and hope to get a person, and ask that person «excuse me, I am on your online billing site, to pay my bill of $ 100.00 should I pay $ 100 or do I actually need to send $ 200? Can you just check real quick to make sure that you didn’t mean to bill me for $ 200?» THE ANSWER IS NO… YOU PAY THE BILL AS LISTED, BECAUSE THAT IS WHAT THEY SENT YOU.
I was informed by said Wench at sudden link, that despite paying online for months and always showing a current balance, that I should have «known something was wrong and called to fix it»
Do you have any idea how many bills come in each month at a small business? there are TWO PEOPLE doing the work of 3 – 4 employees. We do not have time to do our accounting and another company’s while still conducting our daily business. WE DO NOT GET PAID TO DO SUDDENLINK’S ACCOUNTING!!!
SUDDEN LINK YOU SUCK!
I have never used suddenlink as a cable provider, and certainly never will. Our home internet has been with suddenlink for about a year, I believe we will be canceling that promptly. We still have an old «clear» wireless hub and it works just as well as sudden link, but costs us $ 19.00 per month as opposed to $ 65… Netflix and all!
From this day forward, I will make it a priority to DETER ANYONE FROM USING SUDDENLINK FOR ANY REASON based upon this detestable excuse for customer service & product management.
Cable is a DYING animal. We thought we would throw them a bone… I hope they choke on it!
I would just like to point out also, that SUDDENLINK COMMUNICATIONS HAS A «0» RATING ON EVERY REVIEW AND FORUM I HAVE FOUND… even in other states!!! I think this is yet another testament to that fact, and a classic example of why.

I don’t have Suddenlink because it is too expensive. Maybe their services would be cheaper if they didn’t send expensive ads in the mail EVERY. SINGLE. DAY.

Suddenlink is not reliable I repeat they are not reliable, but guess what Amarillo gave them benefits and help prevent competition hmm… is that not a small monopoly? Suddenlink is horrible.

The «new programming» is awful. They swapped Spike for the Glen Beck channel? Good God. Thanks for actually taking awful service and programming to whole new depths of terrible.
The Glen Beck Channel says it all.

If I could do negative stars, I would. By far, the worst company in all of Texas, possibly the worst customer service experience of my life. Cancelled installation without telling me. Wasted a whole day! First time I ever fired a company before using them!

Suck service, too many fee, should have another company that I can switch !!! No really recommend for anybody ! Hopefully we have a different company better like Fiber I will change it right away !

I hate doing business with people that hide their prices from you. Suddenlink is one of those businesses.
They will not talk to you or let you search their web site for prices without getting an exact address first. And even if their prices have dropped, if you use your real address, you will see nothing but the prices that you are presently paying.
If you lie to them about the address you are calling about and then find out that you are being over-​charged, they will reduce your bill.
While they have almost no competition in Amarillo, at present, I hope that changes because I will be one of the first to bail.
I previously had Dish and we LOVED the music stations and selections. There were a dozen channels for everyone in the house. We got to missing it so much that we upgraded our Suddenlink so that we could get their music channels,… and they are AWFUL. Pitiful selection of stations, genres and the skimpiest playlists imaginable.
We never listen to music on Suddenlink.
And, if indeed you find yourself stuck with Suddenlink, know that you are going to experience multiple «mini-​outages» virtually EVERYDAY. They are only five to 15 seconds at a time but they are very annoying.
Suddenlink runs tons of commercials trying to convince folks that their employees are good citizens, and they may well be, but in my opinion their employer is a corporate bully and shady service provider.

They definitely have their days where you just have constantl drops. I wish there was more better options. Everybody I know just seems to put up with them. Clear wire has there own problems but at least it’s cheaper. I was actually tethering my phone to my PC to get internet. Using that option from Verizon got very expensive, but it did work. This is the third time back with them. I’m happy with directv

Can I give this place zero stars? Cable, phone, and internet service not worth a damn, and unfortunately without any real competition. The customer service reps via telephone and in person need to get training in how to deal with customers. The line is always really long and the wait is always unbearable. When your internet service has intermittent outages it can become annoying and inconvenient. I think some good competition would seriously help this place! Unfortunately, we feel «stuck» with them until then…