Summit Ace Hardware

The situation that led me to file a complaint with Ace Hardware at 4705 South Western, Amarillo, Texas 79 109 should never have taken place. The store was having a sale on July 3^rd thru 6^th and during the week prior to the sale they advertised on a sign in front of the store near Western street. It is a large sign about 4′ x 6′ with a black background and fluorescent orange and yellow lettering stating that paint was going on sale July 3^rd thru 6^th. The special that was advertised on the sign was buy one get one free. I pass by that store everyday and made a plan to stop there during the sale and buy some paint at the advertised special price. The morning of the 3^rd I went to the store’s paint department and asked how many free gallons were allowed and the lady there told me two free ones were the limit so I said I’ll buy two and get two free and she informed me that was not the advertised special it was buy two and get one free. I told her that was not what the sign in front of the store says and I went outside and read it again then returned to the paint department and told her I was correct that it did say buy 1 get 1 free. She called a man that I assumed to be the assistant manager and told him why I thought the special was buy 1 get 1 free and we walked together outside as he called the manager of the store. He confirmed that it did say buy 1 get 1 free to the manager and proceeded to remove a portion of the sign and told me there was nothing he could do for me. The manager of the store should absolutely honor the advertised price that was on the sign. I can’t think of another instance where a store, any store was at fault for the mispriced item that they did not honor the mismarked price. That is what you are supposed to do. You can correct the pricing, but you have to sell the item to the customer for the marked price. The reason you do this is to create a loyal customer. When you treat a customer as if they are important to your success then the customer returns and you become a success. I frequent other stores that carry the same merchandise as Ace Hardware and because of the poor treatment I received on my first visit to Ace I will not be a returning customer. If they had honored the advertised price I would have known that the people running this store are of high moral character and It would be a place that I wanted to shop at. Maybe the store will see the error in judgment that they made and no other customers will be a one time only shopper.

Try here before going to the Big Boxes. They have a little of everything, and the employees are super-​friendly and helpful … but won’t follow you around if you don’t need help. When I need a DIY something-​or-​other I go here first.