Studio7 Salon and Spa

I went to Studio 7 on a referral from a friend. She’d heard me say how I wanted something fresh and new but I had no clue what that looked like or what to look good for my face shape and personal style.
She referred me to her stylist Krista. Upon my consultation I never felt rushed and Krista took time to get to know me, my personal style, and the time I wanted to spend (or in my case lack of time I wanted to spend) on styling my hair. I have been back now for a return trim up and plan to return to do at some point apply color amd to get back with feeling like I can still be a mom AND have great styled hair.
The ladies there are always very kind upon my arrival and I never feel pushed to purchase products but instead am educated on how to use them and how they benefit my hair which in turn I end up purchasing them.
Krista took the time to show me how to use the product so I would be able to style my own hair once I left the studio. I will definitely be returning because the team took the time to get to know me and what I was looking for as well as educate me on what would be practical for me hair type.

Only been here once & that was enough. Staff came off like they were annoyed I was there, especially my stylist. I wanted a wash & cut, but when I asked for a wash, she looked at me so appalled. She definitely didn’t want to do it and even made me feel guilty for asking. For how much I paid, the service I got was disappointing. The salon itself is pretty and has the upscale feel but I left feeling horrible.

I had a massage scheduled and ended up having to cancel it, unexpectedly. I called in the morning of my appointment and spoke with (I believe) Bethany. She was absolutely the RUDEST front desk staff at a spa I’ve ever spoken to. I had no clue that there was a cancellation policy if you canceled less than 24hrs before your appt. I wasn’t told that over the phone when I made the appointment. So when Bethany told me about the policy, its a very standard policy; no complaints from me about the policy. My complaint is how Bethany handled it. «Well didn’t someone tell you the cancellation policy? Well, now you know for next time.» Very snotty and very rude. She made me feel like I was lying or being deceptive.
I have an appt with Desi in a few weeks that I’m contemplating canceling due to this experience. Very unhappy with Studio7. And I’ve been here with no problems for a few various services.

So I’m a bit on the fence with this place. Sometimes I leave thinking they did an amazing job, and sometimes — not so much. It usually tends to depend (as almost any place does) on the customer service. Sometimes people are really nice, and sometimes they can be downright bitchy. I didn’t like that the last time Brianna cut my hair she rushed through the process because she had another person waiting — you probably should not schedule your appointments so close back to back that you only plan on giving an individual 15 minutes of your time. This is not McDonalds, or Super Cuts, if I pay 80+ after products, etc, I expect someone to take their time with me. I didn’t like the feeling of being rushed, it felt like «ok done, next, and next». Made the experience feel a bit cheap. But then I’ve had other stylists that have done an amazing job, so again, I guess it really depends, which is probably why the reason I sometimes choose to go here, and then go somewhere else, and then back. Which sucks, because the place is actually really pretty, and I wish I could just trust my hair with one person. Will re-​visit this the next time I go to get my hair done which is actually coming up soon.

Got a massage at this salon while visiting Ames. The salon is a bit pricey for Ames, but their service is really good. My wife is a regular here and she claims that most of their services are half of what it costs in SF.
The masseur was knowledgeable and I felt reinvigorated after the massage.