Monro Muffler Brake & Service

Went in for a $ 20 oil change, got charged $ 85 somehow without being told. Felt as though I was taken advantage of because I am a girl and I didn’t know what kind of oil my car took. I’ve owned my car for 5 years and never paid more than $ 40 for an oil change. Never again.

This place sucks and the manager is a D bag. They tried to charge me 350 dollars to fix the master window switch. I bought it online for $ 28 and installed it in 5 minutes. They told me it would take about 3 hours to repair. They are morons over there. Plus he told me he waved the diagnostic fee because he assumed I was going to get the repair done there. When I told him I wasn’t getting it done there he tried charging me $ 120. He was the older guy there I assume he was the manager.

These guys beat my regular garage by almost $ 300 on a cat-​back muffler for my 15YO Solara, and… they’re open on the weekends!!! Friendly, fast and inexpensive, and yet good quality. I’m sold!

Had an exhaust pipe that needed to be replaced. Called around to a few shops and Monroe had the best price (~100 dollars cheaper than a full service mechanic). I checked on line and had a good idea what the retail price would be for the pipes & hangers. Dropped the car off the day before and it was ready ~ 4 pm the following day.
Not sure what happened or why, but they could not re-​install the new pipe according to the factory specifications using the proper gaskets so the pipe had to be welded to the catalytic converter. If the cat converter ever needs to be replaced now I’ll need to also replace the pipe that was just installed as the fittings on both have been irreversibly damaged (flange cut off of exhaust pipe, stub welded to converter). I was told they tried several gaskets and none fitted properly — even one purportedly purchased from the dealer. Really? My guess is that something got damaged during dis-​assembly or otherwise mucked up. Had I known this would happen, I would have taken the vehicle someplace else to get it properly fixed.
ETA 06Dec2014: In response to Brittany’s reply to my post, I called the number she listed and left a message. I eventually connected with her and provided information about my repair and requested it be fixed correctly preferably at a dealer. she indicated this claim would be passed along to the district manager. I’ll update once again when I hear back regarding this request.
I Googled Brittany’s number and it appears to be linked to a number of negative reviews for various muffler shops around the country.
Update 26 Feb 2015: To date, I have not heard back from Brittany but did leave another message today.
I eventually did hear back form the shop manager. He offered to cut the pipes (that they welded together because they couldn’t get the gasket to seat properly) and put flanges on but would not replace the pipes/​converter with factory-spec’d parts. So if either one needs to be repaired I“ll now be stuck replacing both, which will double the repair bill. Thanks guys,

Been coming here for 5 years. Chris is the manager. He will remember your name, your wife’s name and the dog. I drive past other repair shops to specifically come here. Does not get any better when you have to shell out money to fix the car