Tutor Time

I enrolled my son into the FlexCare program when he was around 16 months old to see if Tutor Time was a good fit for him. I began by taking him on an as-​needed basis (about 1 – 3 times a month), and saw that he loved it. I decided to enroll him one day a week, and I couldn’t be happier. The staff is awesome, and I feel like everyone knows my son… the teachers take time to greet kids who aren’t even in their class as they walk by, and all of the teachers that I’ve met seem to be genuinely happy people (which is a huge deal for me, because I truly believe babies and kids are receptive to the moods and feelings of the adults around them).
My son loves going to «school» each week, and is always playing and having a great time when I arrive to get him. He sometimes sheds a few tears when I say goodbye and turn to leave, but his teachers know exactly how to cheer him up, because they know his favorite activities (going outside and blowing bubbles). On one particular day, I was already having a rough morning when I dropped my son off. He cried as I left, which caused me to cry as I drove to work. I called and spoke to the director, Amber Sutter, and she took the time to check on him as I waited on the phone, and reported exactly what he was doing (just finished eating lunch and was playing with toy trucks with another child)…knowing he was happy and playing completely turned my day around, and it was clear that Amber genuinely cared and was happy to check on him.
I love the adorable crafts my son makes, and they always seem to be doing themed activities and events to engage the kids. My son’s diaper is always changed and dry (I arrive at different times to pick him up, so I know they always keep him dry). He loves the food that is served, and sometimes will get second servings (wish he did that at home!).
I am very happy with Tutor Time, and will continue sending my son there until he starts school.

This place is a joke. We thought we’d give this place a try because the brochures and the ratings were so fantastic. Even the initial tour from Director Amber seemed great, but I quickly came to find out that this place really didn’t take care of our daughter or have her best interests or the other kids best interests at heart. I witnessed example after example that this place was more geared towards making a profit then looking after our daughters well being during this already difficult transition.
This was my daughters first week, mind you. They are short-​staffed two teachers and while I understand that they are trying to run a business, I found that during this first weeks transition that was already going to be difficult, they were constantly rotating teachers and merging classes of different students with what I was promised would be a 8 student class that always stuck together consistently to do everything.
Everyday I picked my daughter up this last week she immediately asked for water and downed an entire bottle which told me that she was not properly hydrated at all while in the care and custody of Tutor Time. This last Friday we dressed my daughter in a sweater because it’s typically cold in the am. We were told Thursday night to bring a dozen Easter eggs because all the kids were going to do a Easter Egg hunt outside. My wife dropped by at around 2:30pm to check in and see how my daughter was doing. As my wife was watching my daughter on the screen in the directors office who wasn’t there, she saw that my daughter was still wearing her sweatshirt and that she was the only one awake while all the other kids were sleeping. My wife didn’t want to go back there to disturb the transition process. Just as she sees this, some random girl with red hair who never introduces herself states, «oh yeah, I was supposed to tell you that Ms. Jenny had a appointment and took her binky home, likely by mistake. When we picked up my daughter around 5pm, we came to find out that she had worn her sweater all day because Ms. Jenny and none if the other several teachers that were rotating in my daughters class that day, never took it off, even though it was 90 degrees outside and the AC wasn’t running in the building, likely because Tutor Time is trying to cut costs. My daughters cheeks were blood shot and she was completely overheated as the teachers never once thought to remove her sweatshirt or give her water. Once again, the first thing out of her mouth was water. She again drank a entire 16 oz water bottle this time, and I took pictures of my daughter to review with Amber on Monday.
The inconsistency with constantly moving my daughter and the other kids back and forth into different classrooms because Tutor Time is short staffed, constant neglect of my daughters well being (not properly hydrating her throughout the day), and complete and utter lack of professionalism of many staff members that I personally witnessed on several occasions, does not even deserve one star rating. I would encourage other parents that work like my wife and I to take some time to see what is happening behind the scenes at Tutor Time in Anaheim Hills

I started my baby there at 6.5 months and I felt super guilty starting her there so early but I had to work. I am so thankful we found TT anaheim hills. The staff and teachers there are so wonderful and it feels like you’ve just become part of a family. Ms Jen and Ms Jacky in the infant care program are especially wonderful. They know all the babies quirks and habits which shows me they are attentive and recognize the babies for the individuals they are. They are also great at feeding and from day 1 my baby (breastfed) hates the bottle but she takes her bottles from Ms Jen/​Jacky. My baby has a hard time nappying at daycare and they let me bring in her lovie, noise machine and anything else I can think of to help her self-​soothe and nap (so far no luck but I’m still trying). Every kid and parent that I see leave TT anaheim hills seem happy and friendly. That’s gotta be a good sign. As far as daycare programs go it gives me such great peace of mind to know our baby is in such loving hands all day. Highly recommend TT anaheim hills especially the infant care program.

I have read through the previous reviews and certainly agree with Rey S. detailed explanation of how great the facility is. It is clean, there are a ton of activities for the children, they have recently adopted a great educational system implemented by Michelle Obama, BUT MOST IMPORTANTLY — THE TEACHERS REALLY CARE AND ARE GREAT ABOUT PROVIDING INDIVIDUALIZED ATTENTION TO YOUR KIDDO.
I have a special needs child and they have been absolutely amazing with him and have certainly met my hopes for his level of care. They have been more than happy to do his stretching and physical therapy activities at school, have let his outside therapist come in when she needs to do activities, and have cheered him on with each milestone all the way! He is 16 months and has just started to walk. It almost brings me to tears to see how enthusiastic his teachers are about this — it feels so good to hear how happy they are for him in achieving this milestone. When I drop him off in the morning everyone says «Hi, Lukas! and he gives them a big smile» — often I don’t even know who it is saying hi to him :). I am greeted by his teachers with warmth and compassion in the mornings and I often spend 5 – 10 minutes in the morning just discussing how he is progressing (and sometimes even venting about the challenges of raising a special needs boy). He squeaks in happiness when we pull up to Tutor Time and this melts my heart. I know he loves being here, I know they love him, and I know they are also dedicated to seeing him succeed.
When he turned one they let him go over to the next classroom to make sure that he was still able to be with his peers, even though he was far behind in terms of his mobility. They see Lukas for the individual he is and not just his disability — my biggest fear for him is that people will treat him differently and TutorTime certainly gives him the respect he deserves.
In addition, he has had seizures in the past and the staff has taken this very seriously. They worked with me to set an action plan on what happens if he has a seizure and in no way did I feel burdensome to them.
I can’t wait to come home at the end of the day to read his updates on how he has done at school. The art projects and photos they send home are heart-​warming.
I would absolutely recommend this facility and child care team to anyone.

We have a 14 month old daughter and a 2−½ year old son, and we are so happy we chose this Tutor Time– Anaheim Hills. We moved to this neighborhood recently so my son was attending another facility, and my daughter was at home her first year. So when it came time for both of them to go to school (Tutor Time), we were experienced enough to research all day-​cares in the area and ask the frank, straight-​forward questions any parent would want to ask of the school. After visiting, and even re-​visiting schools twice over, hands down Tutor Time had the best facility. The difference maker between the evaluated facilities are the attitudes of teachers, how teachers treat the children, the cleanliness of the facility, and the learning environment (from a properly lit environment for lively interaction, to colorful classroom decorating, etc). We say Tutor Time is 5 stars all around. First, the attitude of teachers are great. You have a mixture of experience and youth which keeps attitudes positive all around. You can talk to the teachers about your children’s day every day (as one should in my opinion). I feel bad, but as a parent I feel I should have a «parent-​teacher conference» every day about the child I left with you for 9 hours a day. Yes. they fill out that paper thingy like all facilities do, but a parent has to really engage with the teacher and get the child’s progress from the teacher directly first-​hand. Then you get a true feel of how closely they are watching your children. Ms. Lucy who watches our 14 month old is great at this. She will now tell me how my daughter did that day knowing that I will ask her anyways !!! Now what parent would NOT want that ??? And you know what, the teachers are all ok with it. Ms Mary does the same for my 2 yr old son. Secondly they treat the children the way you would expect them to treat your child, with care and discipline. As we parents know there’s a delicate balance just for us, and it’s even harder for the teachers ! (because they can only discipline so much by law, like they can’t do «Time-​Outs») but I’ve been so pleased with their caring ways and their disciplinary style (re-​direction). Thirdly, and I can’t stress this enough… the cleanliness and the learning environment is awesome. Visit the facility! You’ll see how clean it is, you’ll see the lively colors, you’ll see how well-​lit the areas are… during the day you may take these things for granted… but during the winter season when it’s 4:30 and dark, check out the place. It’s still very lively and conducive for learning and interaction. I’m so happy we chose Tutor-​Time, and I’m embarrassed to say this, but we almost didn’t choose this facility. The older opinions on Unilocal made Tutor Time the last place we visited. When we finally visited we put them through the same «interviewing tests and questions» we had put all the other facilities through and realized my eyes and ears saw something much different then what I read. We then, during our work break, visited the facility without our children, to see how teachers interacted, and actually spoke to each one of them who was going to watch our children. After we decided Tutor Time was the place, we continued to monitor them and we acted as the «nervous parents» who constantly wanted to see their children everyday (through their in-​house surveillance camera system). And the facilitator always accommodated us. They had no idea the test really was not all about checking the children but more about how will the facilitators react to «crazy nervous parents». They passed our test ! And we have continued to be pleased with Tutor-​Time all around top to bottom.

All the positive reviews here are from their past/​present employees. Do NOT enroll your kids here. Save your money. The director that I knew then (Amber Sutter) was super unfriendly, if not rude, and the staff turned over quicker than you can count to five, and some of the remaining staff in preschool had been caught giving wrong cups to wrong kids, letting them sleep in soiled clothing, and straight up lying to us that they didn’t know any of that was going on. Our child, who has long departed from this hellish place, still has nightmares over his bully classmates and the neglect from the staff that he would say repeatedly «please don’t take me there. i hate that place» everytime we pass by it. We dropped in unexpectedly at midday just to check on him (in p2 then) and found him crying in his little cod because his pants had been wet from a spill at lunch, and the worker/​teacher Jenny just said oh I thought he was ok. On another occassion, we witnessed ourselves the p2 workers just let the kids literally fist fighting in the corners as they shrugged and carried on, saying boys will be boys. Really??? We withdrew him 2 days after this 2^nd incident and he couldn’t have been happier and healthier since. Please, parents, DO NOT waste your time and money here. This place is lucky it hasn’t been shut down yet.
The one star above is bc Unilocal wouldn’t let us leave it blank. That’s still one star too many for this pseudo school/​daycare. Or whatever they call themselves.

In my search for a day care I had the pleasure of touring this Tutor Time location and was helped through this process by the Director, Amber. The facility seemed to be very nice and came highly recommended. Unfortunately I am relocating from the area so this will no longer be an option for me, I do have to say that Amber was extremely helpful in helping me navigate the process of finding a good day care (this being my first experience doing this), and even went out of her way after I told her I was looking in other areas to give me good recommendations.

School age room is the best and so much fun. Most of the teachers are awesome and a lot of the fun. Trust me these teachers care about your kids.

I have both my children enrolled in Tutor Time. They both started in the Toddler room at 17 months. Every single teacher that came into that room gave my children such love and comfort– while they both had terrible seperation anxiety. I was able to watch the classroom from the security TV in the directors office, that way I could see and hear what was happening without my child or their teachers knowing. It was such a HUGE comfort knowing my babies were being loved and educated at the same time! Now my children have moved up to Preschool and School Age, and they absolutely LOVE going to Tutor Time, and my husband and I LOVE the school! It is clean, organized, and all if the teachers know your children whether they are in that class or not! It is a family there, and that is what we want to feel when we put our children in another persons care. I know ALL of the teachers and BOTH of the directors are looking out for the best interest of my children! We love Tutor Time!!!

I sent my 4 month old son for childcare to tutor time. Everyday they logged in the books saying my son was «happy», yet when we picked him up, it looked like he’s been crying his eyes out all day. When I asked the worker, she said his head is big and heavy and she couldn’t hold him for long to feed him. He is the last to be fed everyday, so he’s hungry by the time it’s his turn. I DO NOT recommend this place at all. I decided to pull him out of tutor time when everyday it’s gotten worse and worse. I’ve had enough of how my son was treated. They said he was heavy, so when he cries they put him in the crib for him to cry his eyes out. There is a video of the room he is in but the sound is not recorded. They said I had to give them 2 weeks notice before I could remove him as they will continue to charge me fees. No way was I going to put him through 2 more weeks of absolute misery!!! Luckily, I took a photo of my baby using my iPhone when I picked him up. His eyes was puffy, red and swollen, a sign that he had been crying for a long time. They only care about your money not your precious baby. I showed it to the administrator of how my baby looks when I picked him up. She realized then that my baby was not taken care of and forego the 2 weeks of advanced noticed.

Stay away!!!
I put my 2 year old son here for one week and I couldn’t wait to get him out. Everytime I went and picked him up he was crying and so freightened. After two days of this I went and spied on him and I couldn’t believe what I saw. The teachers yell at the kids, if the kids are crying they just ignore them. The office girls talk big about all the credintials they have but doesn’t mean anything if the teachers are not caring. I have spoken with two other familys and they all pulled their kids out after a week. This place is horrible don’t fall for the salesman speech they give you.