ADT Security Services, Inc.

This has truly been the worst experience with a company I wish I could give them –negative stars! I’ve had my alarm system installed less then 6days and have not been able to use it once the sensors will go off indicating a burglary every few hours. There techs will only come out between 11 – 3 so I had to take the day off work to accommodate there schedule and no one showed up! When I called I was told another customer service rep cancelled my appointment. Every time I called there was no manger available to speak to me. I’m so ready to cancel

Bad business. BIG BIG LIERS DON’T TRUST THIS COMPANY. THEY TAG YOU TO A CONTRACT SO YOU CAN’T GET OUT. all they do is lie Nothing but lies. They tell you they do one thing they come out change you more. They say they will remove your stuff and put it back for free they lie. All they do is lie and charge you Money. They are a big rip off and liers. They do nothing for you as they say they do. They riped my mom off always adding cost for ever thing. They told us. When we started we get 15 free sensors and a camera ect. We got nothing for free they said we need wireless one. Funny I told them we never had service before they new it. They told me I would get a free carma they sold me two there was nothing free. They come ck your system for money nothing is free like they say it is. This company all they to is ripe señor off. So sad. They told us if my mom had work they would move her equipment they now says there a charge. They told her she got a free 100 Walmart but now there so much computer work we have to do but we don’t qualify funny nothing but lies. They put you on hold for ever won’t help you unless you give them a card that give them more money

if i could give them a 0 I would say that is too high of a rating. what a bunch of money grubbers who do NOT care at all about the customer. They can’t even give you an estimate for work. I am looking at replacing my windows and doors and need an estimate… they tell me it costs $ 138 for the first 30 minutes then $ 21 per 15 minutes… vs telling me $ 84 per hour after wards. then I ask how long it will take and get. I don’t know… can you check I ask… with attitude about a full day… so I ask is that 8 hours? to which I am told yes… then I do the calculation and Ask is that about $ 852 and she says yes… why can’t you just be up front? Truly amazing… don’t use these people… they are awful. This is how the conversation always seems to go with these folks.

I have used ADT for a few of my rental properties. They are incompetent and only concerned about getting their monthly fee. One of my vacant rental properties was broken into and vandalized. Their security system did not work. It turns out that since June 2015 they were unable to monitor this house due to some unexplained reason — this is at least what their field tech told us. However, ADT continued to bill me during that time until the break-​in this past March. When I called to cancel the service and demand a refund, they said I still needed to buy out the contract. I told them to send me all paperwork for the cancellation. Nonetheless the paperwork never arrived, the service wasn’t cancelled and I was billed through my credit card. AVOID ADT at all costs! GO WITH A SMALLER, LOCAL FIRM IF POSSIBLE!

STAY AWAY!!! Scammers!!! a sales person came to my house witch I’m renting my rental lease was for one year.
A guy name barley ADT representative came he didn’t stop talking for 2 hours about everything what he forgot to mention is that he signed me for 2 years contract when I called to cancel the service a I realized I had to pay $ 400 termination fee .
The guy was using the fact that my English is not that good I’m so sorry I didn’t read reviews before!

NOTHING NICE! TO SAY ABOUT THIS COMPANY! Wish we read reviews first. Had the alarm for 5 months. Sometimes my sensors says my door is open, we panic & rush home. The door is lock & close. Sometimes, we enter home, the alarm is going off. Finally, after hours on phone, we get a technician to comes out week later, he says we have to renew a new contract.& they will fix it, with an upgrade. Oh,& waive old contract. 2 MORE YEARS! HECK NOOOOO! BE SMART GET A BETTER CO! I Am in NEXT DOOR NEIGBOR. That spreads word when company’s are good or bad. Believe me word was spread! OH rhey always say, you can’t speak to manager.

If I could give negative stars I would. I’ve been a loyal customer for 5 years despite the numerous problems I’ve had. I asked on more than one occasion to have someone come and change out my faulty motion detector that goes off at random. I was told months ago someone from scheduling would contact me for a Saturday appointment, no one ever called. So for the most part I use the stay function even when I’m not him because I don’t want the damn thing to go off. Well today I forgot and 2 minutes after leaving the house it went off AGAIN, I told the lady about my problem and she offered to bypass the motion detector. I told her I asked for it to be fixed months ago and she transferred me to scheduling where a very rude lady told me there are no such thing as Saturday appointments which I thought was funny because my system was installed on a Saturday. After speaking to her I said I just want to cancel and I was put back on hold transferred to some guy that just said hello and had an attitude the entire time I was talking to him. I explained why I wanted to cancel, he didn’t explain what would happen next he just said it was canceled so I hung up and called back to hopefully get a better representative. After 20 minutes on hold I got to a lady who wasn’t rude but also wasn’t helpful and she informed me I have to pay for another 30 days on a security system that doesn’t work properly. I’m not sure why that just infuriated me considering I’ve been paying for the past 6 months of it not working right. Way to go ADT, AT&T security just got a new customer!

Worst system you could ever purchase ! ADT if I could give you a no star trust me I would. Know I will definitely not continue my service with this company after my contract is over.
I need a sensor moved since it was put in an inconvenient location. A fee of around 130 for the first 30 mins after that $ 35 for the next 15 to have a tech come around to change the location. So I asked how much is it to install a new one that came up to a ONE time charge of 139 for the new sensor and the tech. These are the most ridiculous fees I’ve ever heard of. Please save your money and get a better security system.

Frank Rios and Nahun Ochoa with ADT were awesome and provided excellent customer service. They provided all my security needs for my home and business. Highly recommend their services.

ONE day after having ADT system installed in the house, I realized that I needed to reconfigure and swap out a motion sensor to a contact type to a zone. That’s ONLY ONE zone. So the second day we called to have it changed. Let me remind you that in your contract, you have three days to it. After about 40 minutes of holding and twice being hung up while on hold, we finally talk to a person who says, «no problem, customers often change their minds about configuration after an install, and since we called within 3 days, they will come out to service it free of charge». However, they did not know how to refund the cost difference of the sensors since what we are swapping for is cheaper than what we had paid on the motion sensor.
They ask us to call the sales rep. Meanwhile they schedule for a technician.
I called the sales rep (the very same person who sold me the system). He calls me back later. I then tell him about my situation and how I was directed to call him to resolve the issue. He responds, «no problem, however will call you back». He then calls me toward end of business day and leaves a message saying that he spoke to his manager and he is not able to help me but to call corporate.
I then call the number he provided me with in the same day. I explained my situation and wanted to know about how I can be compensated for the difference. She puts me on hold for about 10 minutes. She then tells me not only they cannot refund me the difference, but will have to charge me a fee for the technician who was already scheduled to come out and do a follow up service for free. WTF? She then adds that I should call back and talk to sales about my situation. Hello? Remember? I was asked to call you from my sales guy.
All and all it’s the worst service. The way they bounce customers around to buy time to pass that 3 day period is very shady.
I see a lot of similar complaints online and Unilocal.Bottom line is contract or not, if they consistently show a similar pattern of dodgy service, it can certainly lead to litigation and I’m positive the intentional neglect will be revealed. A word class-​action comes to mind.

Worst company ever. I had an appointment scheduled for today. I had a funny feeling called at 12 pm to check up and guess what I only had an open ticket no appointment was scheduled. I was on hold for an hour being passed on to the next and next even being told that someone from scheduling was trying to contact me on the same line that I was on hold with them while they clearly know to contact me on my cell phone. They told me that I would get a call on my cell to either have some one out today or to schedule for Saturday. Guess what no phone call again!! I Monday I will be shopping for a new alarm company. ADT can go screw themselves! Happy effen new year jerks!

10 months later and my review of ADT has not changed. If I could give negative stars I would. If you are ever solicited by ADT, please do yourself a favor and run away.
We are moving to a temporary residence for work and the company still wants us to buy them out of service. Why is it that other contract companies are understanding and helpful, but ADT is not?
The service never worked properly and after so many issues, we stopped turning it on as to not have to deal with ADT.
We now pay every month just to not deal with ADT’S faulty equipment and customer service.

This company does not offer effective maintenance and support. My original alarm system was Brinks, which was bought out by ADT. When I had trouble with my alarm system, they refused to schedule a service call, even though I would be paying for it. The only incentive for scheduling a service call was upgrading to new and more expensive system – disgusting. I cannot recommend this company at all.
I’ve recently changed to another company who provides full service and more features for a more reasonable price.

I normally for write comments on Unilocal.But this company really pissed me of. I feel like I Ve been paying for nothing. And what if something happen to me when the system is totally off by itself. First call they put me on hold for 1 hr, I had to hang up
And called the second time waited 42 mins. Then she said I have to call to another number …
It’s really ridiculous ! Can’t believe it ! Will cancel when the contract is done

I fell for the offer of 4 alarms, carbon dioxide sensor, free installation… whatever!
I can’t stand calling this company because you’re on hold or being transferred 3 times and you’re on the phone for about 20 to 30 minutes. You are supposed to test the alarm once a month… why? I’ll have to be on hold for half a day so it’s not worth testing.
At the moment, Zone 6 has an issue… I think that is the battery? There is a fricken constant chirping that is alerting you… you check the zone and the chirping continues. It’s so loud that you can’t sleep. I called to make appointment and they will come out 3 Damn days later!
Ugh, I’m going to wait until my contact is up and then i’m going to one of there competitors.
Do not fall for the scam if free Crap… it comes with wasting your time on the phone all day being on hold and inept workers.

Is there any other company beside ADT for business? This company don’t give a shit about your business or security.

Getting an estimate it sounds great everything but the monthly payments are a little bit more than I care 4 I think I better do some more research on the matter

Omg never ever ever get this system!!! Horrible customer service. The stupid alarm beeps all day long and they won’t send someone out and won’t help you. It’s ridiculous. They won’t remove it even tho I offered to pay to have it removed. It came with our house and although I will have an alarm system it will not be with ADT! Horrible horrible horrible company.

This would be my fourth alarm system through this company. They’re not the cheapest of companies but do have quite a few options available. Be sure to ask a salesperson for discounts when they come out and generally they can give them to you.
I chose not to go with the camera systems that they offer since they are more expensive than doing it myself but I did get the alarm system with online access and have been thrilled with how it works.
I would suggest staying away from the quick connect system and asking the sales rep to quote you out a safe watch 3000 or total security system

ADT, The service worked just fine, the install was questionable and shoddy at best but hey that’s what you get from door to door sales. These people selling and representing ADT are short term business that smash and grab then close their doors because of the legal recourse and the violation of the laws.
That said… I had an ADT account at my last house. When we moved I closed the account… Or so I thought… a year later I got a bill from them asking for more money and I started looking into the old bank account we set aside when we moved as well, turns out they continued to bill the account for the last year. I had set aside over $ 500 in that account for an emergency fund and they have used all of it as well as over drafted the account. Now they refuse to refund any of the money they charged even though they admit to getting the call requesting the account be closed over a year ago.
I have had to call and yell at people to get the handled… it still is not finished… next step is to get an attorney and take them to court…
Do yourself a favor and NEVER ever use ADT… hands down the worst company ever… I would rather deal with Blackwater for my security needs. at least i know they will get the job done!!!
Update: Turns out ADT is not even on BBB… Says a lot when you can’t even show your face on the Better Business Bureaus we page…