Bedard Automotive

IMPRESSIVE EVERYTHING!
EXCELLENCE IN CUSTOMER SERVICE:
1. Matt Bedard thoroughly explained the necessary work that he was going to perform on my 1999 Lexus RX300. Each time I called to get an update, Matt came to the phone to provide an in-​depth explanation on his findings and the required repair. He never rushed the conversations and answered all of my concerns, making me feel confident and at peace with the issues.
2. He also thoroughly inspected my vehicle to ensure everything was safe. He went over and beyond to provide service WITHOUT ADDITIONAL COST to me; i.e. rotating my tires, checking pressure of tires, addressing the hissing of the brakes.
COMPETENCE IN HIS TRADE: Bedard Automotive was recommended by a trusted individual in the Automotive business and claimed that Matt Bedard, in his book, IS one of the top mechanics in the business. After interacting with Matt, I understood why. Bedard Automotive also employs certified mechanics/​technicians in various makes of cars, They know their craft.
COST OF REPAIRS: Very reasonable. My car issue was an EVAP CANISTER that went bad causing fuel contamination and a broken Engine Torque Rod. The Lexus part alone for the Evap Canister was $ 729.80 and the rod was $ 90.02. The total bill was $ 1,240.41, which shows that most of the cost was NOT on their service. With the time they took to inspect and problem-​solve the issue and repairing the problems, it was worth the «Excellence in Customer Service» and «Competence in Trade» that I received. I have heard of Bedard Automotive before but also heard they were «pricey» so I went elsewhere. I regret that I listened to those comments. Their pricing is very competitive.
TIME IT TAKES TO REPAIR THE VEHICLE: It took about three business days to fix the issues. The car remained with them for a total of seven days because Matt wanted to address other issues such as the brakes hissing and the noise from the struts, which were NOT safety issues but related to «after-​market» parts that previous service dealers used. Matt did let us know they were very busy so if we did not mind leaving it there for a few more days, it would be helpful to their load. To those who DO NOT have a back-​up vehicle they can use, such length of time would be challenging. Fortunately, we did, so it was a joy for Matt to address them WITHOUT ADDITIONAL CHARGES.
When my husband and I picked up the vehicle, Matt came out and summarized again what was done with the car. He opened the hood to show us the rod replacement and went over again what he already discussed with us on the phone. I was very impressed. TIME IS VALUABLE yet, Matt understands the psychology and importance of customer satisfaction. They also washed my car — such gestures may seem little, but to us, it went a long way!
This was an EXCELLENT customer experience for this event.

I brought in a vehicle that I was considering to purchase. I wanted them to look it over and make sure there was nothing wrong with it and that everything was in order good working order. $ 500 later to do this (no repairs were made,) and the mechanical lift that was working when we brought it in was not working when we left

I don’t know where to begin. For starters, they’ve got a reliable, friendly, and knowledgeable staff that is always responsive and informative. I received several calls regarding my vehicle and what needed to be done. They requested confirmation every time and it kept me reassured. I’ve taken my vehicle to numerous places throughout the years and never received the kind of service that i received here. I didn’t sense any dishonesty, and they actually went ABOVE AND BEYOND! THANK YOU BEDARD TEAM!!!

This review is for services provided two years ago. I brought my car here after my grandpa recommend it highly. My steering wheel was getting really tight. When I drove it into the parking lot I could hardly park. I told them I’d like to be updated. Well I real wasn’t… My first call was them letting me know my car was ready. I go there and my bill was steep for a new filter and other add ons. (Which I didn’t approve or ask for). I have another place I could have taken it to with cheaper prices for simple fixes like that. I figured they would know what to do about my steering wheel issue. They said they drove it around and claimed they didn’t notice any trouble. I was really annoyed considering that was the only reason I took my car in.

As always, Bedard was fantastic! They were sympathetic when my car was towed in on a Monday morning for a leaking radiator hose. I’m sure it’s their busiest day, but they fit me in so I wouldn’t have to rent a car. It helps that it is close to my work.
They did all the work and checked all the other hoses on my 10 year old car with 146,000 miles. Although they recommended changing the other hoses Matt said when he physically squeezed them they seemed OK for now.
I like that Bedard is a long standing family owned business. I never feel like they are trying to take advantage of me. I won’t go anywhere else!

All I Wanna Do is Zoom Zoom Zoom!
Yup, one of my cars has reached the 170k mark. Lights on the dash were on and the poor old thing was over heating. She hadn’t even had a wash for a month. I contacted the dealer regarding the air bag warning light because my regular mechanic did no want to touch it. The dealer thought it was the clock spring and quoted me a price that was very high. My buddy referred me to Bedard.
~Work-​5 Stars
Matt quoted me a price that was a fraction of the dealer. He also diagnosed and checked every part of the car to make sure she was safe for the road. The airbag issue was fixed along with the cracked radiator and a full service on the cooling system. When I picked up my car, they had even washed her and steamed the engine clean. She looked brand new!
~Customer Service-​5 Stars
I was provided with timely updates on the service and process. Everyone I dealt with was friendly.
~Price– 4 Stars
So, this place is a bit more expensive. That being said, you get what you pay for and quality is what I got. There was no doing the bare minimal here. The entire engine was checked and I was provided details of everything and reassured my car could go another 100k miles. Nice!
Overall, I am a fan and then some. 4 Stars and then some. Rounding up to 5!
Bedard Automotive, Anaheim… another reason the OC is the best place to live!

Knowledgable, dependable and honest = Bedard Automotive. They service foreign cars as well. I highly recommend Bedard Automotive. Family owned and operated, awesome is how I describe Pam & Chuck! Go check them out, thrilled that I found them!

Just started using Bedard. Very honest with good pricing. Was several hundred below the dealership. Customer service is awesome.

How often do you run into an honest car repair service? For me, never! Bedard’s Automotive is family-​owned and Chuck runs a tight ship.
A friend– and long time customer of Bedard’s– referred me to Chuck over 7 years ago and I won’t take my car anywhere else. Even now, when I have moved to L.A., I still take my car there. They are professional, efficient, trustworthy and super nice.

Bedard Automotive is the only place we send our vehicles for repair. My family and I have been customers of Chuck’s for a great many years and completely trust his judgement and knowledge of cars and trucks. Highly recommend!

My family has been using Bedard for years and wouldn’t go anywhere else! Chuck is a very nice, honest guy and very professional. I completely trust the company and would recommend it to anyone!

The people at Bedard Automotive are awesome. My parents and grandparents always took their cars to these guys and I did as well when I bought my car. They have taken very good care of us for years and are always willing to talk on the phone to let me know what’s going on with my car. They are informative and helpful and honestly do whatever they can to help out. I’ve even taken them a cake before because they did such a great job on my car after someone switched lanes into me. Good as new! I highly recommend going there if you ever need anything and want someone trustworthy!

These guys are great! Very Thorough! NO reservations in recommending them fully. Family owned and operated business.

Great service. Very friendly service. Highly recommend Bedard Automotive.

I thought I would pass along my experience with Bedard Automotive service. I took my 2010 Subaru in for a change of spark plugs and an oil change using synthetic oil. I got an estimate of $ 130 for this service. I agreed to this price and left my car with Bedard. Late in the afternoon I stopped by to see if it was ready and was told it will be ready tomorrow.
The next day Bedard called and said it was ready. My wife and I went to pick it up and were presented with a bill of $ 625. I was irate as to the cost and here is what I was told.
They claimed that my wife was physically there the previous day and OKed the additional $ 500 + charges for the additional work. Part of this «work» was for a broken lug bolt that occured whilst they rotated the tires, of course they charged me for that. Rotation was not on the agenda. The next thing was for a «Chassis Lube» that was done to automobiles in the 50’s. Newer vehicles do no need a «chassis lube» They also adjusted the brake shoes except; my car has disc brakes. Also they used «blended» synthetic oil in lieu of 100% synthetic. Now I will have to change oil an additional time by using blended.
I paid this ridiculous bill (under protest) to get my car off their lot. These people perjured themselves by stating my wife was there when she wasn’t. They also did not get any approval above the $ 130 original estimate.
Of course I will file a complaint to the California State Auto service fraud. I am from Texas and I guess the plates gave em a green light to go Carte’ Blanche.
Terry Stewart
Alpine Texas