Bitetto Tow & Service

We broke down, without any warning, very scary situation… Luckily we were close to our destination. We called AAA and they dispatched a driver from Bitetto Tow & Service Center, Martin Punzo is a class act!
THE most courteous, friendly & polite professional driver we could ask for and that’s definitely what you need when you are in a stressful situation!!!
I would give Martin the highest rating possible!!! Thank you Martin, for taking exceptional care of us!!!
Martin Punzo is an asset to your company!!!

Chris Lopez from Riverside office was my tow guy today… he was awesome! It’s pouring rain outside and this guy (Chris Lopez) was so patient and polite. I really appreciated it because I had a lot of questions and he was so professional and sweet to me. Having unexpected car problems is always a bummer. Glad this tow service came out to me in a reasonable time through my AAA. Chris even called me after he dropped off my car at the shop to let me know it had arrived safely (and he informed me who he talked to & gave keys to). I really appreciated that extra step for him to call me with the update. That was above and beyond standard tow service. Thanks Chris Lopez & Bitetto Tow! Hope I don’t need you for a long time… but if I do, I know it will be stellar service!

Thank you Darrell for rescuing my daughter and me from the parking lot of my dentist. He was able to quickly hitch my SUV on his flatbed tow truck, while mean people with perfectly running cars had time to get irritated with us using a majority of the tiny parking lot that had several alternative routes around. If your car is running and someone is broke down, hit reverse and give the tow guy the peace sign, don’t get pissed. He was fast and very nice. I hope that more people treat you as nice as you treat your customers. BTW he was super cool with me insisting on getting in the carpool durring rush hour 91 west bound, cause i was exaughsted from dealing with a broken down car and a daughter that just got TWO CROWNS in the same afternoon. My kid needs AAA for her teeth.
Thank you Bitetto’s for sending Darrell to save us. Happy New Years!

Blonde chick there is so disrespectful and rude. Abusive and discriminates. Robbed me from my money and doesn’t even care about her customers. This place is the worst!

This place is the worst. My mom got hit on the freeway and these guys showed up saying they were called by CHP (probably true but it’s still bad service). The tow truck driver was decent I suppose but insisted to my mom that he could not take our car any closer to our home since the accident happened about 30 minutes away from our house. Our car was taken and we thought it was in good hands I guess, should’ve realized it was just an overall off service once the guy got to their store and started swearing like it was nobody’s business to his buddies. A few days later we had to go back to sign away the car since it was totaled in the accident. Before that, an appraiser tried to get into the lot to see our van to get a good look and idea of how much my mom should be reimbursed and the Bitetto people did not allow them, even though our insurance is AAA and this place is «««««AAA CERTIFIED»»»», nope!!! So we went back in the morning to collect the things from our car and sign some papers. The guy who was helping us eventually went back to look in our car for the registration after my mom showed him her drivers license and the car’s registration from last year. This upset my mom because well she had just lost trust in the place since they delayed the process of her getting paid for the damage and being able to get a new car (my mom works two jobs, being without a vehicle is basically very, very constricting). So she called over to a guy who was in the back, and she asked where the other guy had gone. Soon after that question, they were yelling back and forth at each other, the guy was being rude and saying that this was procedure since we could be lying about the car being ours (last year’s registration was not enough, I understand that) but we were not informed of what was happening, we were never kept informed of any procedures or any precautions they had to go through to apparently do their so-​called jobs. My mother was very upset after their yelling and the man from the back eventually closed his door to the back, but not before telling my mom that she needed to «change her attitude». Maybe my mom could’ve been calmer, but working in a business that requires you to deal with people every day, that is NOT the right thing to do. If a customer yells at you, you should NEVER yell back. Sucks to be yelled at of course, but these guys were not professional at all and did not keep us informed. Soon after that, the other main guy that was helping us came back and mentioned that he heard my mom was upset about him going back into our car to rummage through our things to look for the registration (I mean the least he could’ve done was to tell us where he was going and maybe ask where it was because my mom certainly knew). My mom explained how the place was not being helpful and just overall delaying her plans to get a new car so she could get back to work. She also explained about all the things the tow truck driver said to her (that taking the car back to a place closer to our house would cost her more and also just not be helpful). He then denied that the driver said that (which he did!!! I was there!!) and then told us that we should know what was going on, that the AAA people couldn’t come until we personally came and said it was allowed (nobody told us that, and of course we don’t know of all the protocol in this type of situation because hey, we don’t get into accidents too often) and of course WE should’ve known that because of course the driver said it (LIES!!!) and so we finally got to go back after a long while of going back and forth with the people who were downright rude to us and did not demonstrate kind customer service. We got our things and got out of that place as fast as we could, it was a horrible place and i wouldn’t wish that on anyone. That other review is right, IF YOU HAVE AAA, DON’T COME TO THIS PLACE!!! (I only gave it the one star that it does not eve deserve because I wanted to post this review, their service was the worst i have ever experienced.)

If you want class A service this is the place. I borrowed my old car from my brother whole my car was getting spiffed up in the shop and my brothers car decided to break down on me in the middle of nowhere. The driver David was there within about 15 min and he drove me to my mechanic then even offered after we dropped off the car to drive me to a restaurant near a freeway so I could get picked up. Fantastic customer service, he was very knowledgable about the car, he explained several possible problems it may have, and encouraged me to just expect the worst and hope for the best. That’s sound philosophy! :) David was a fantastic driver and I swear idk how much hE gets paid but he deserves a raise or bonus or something! If you call, ask for David.

David gave me a courteous tow and a lift. Great advice and service. Thanks David, my starter is all fixed.

Fast and quick service. I called AAA to request service at 9:42 am, by 10:01 I received a call and that they were in the area, and by 10:05 my car was unlocked =D Thank you David. Much appreciated.

We called AAA to get our car towed. We were told it would take about 30 mins. Approximately 10 mins later we got bitetto towing truck to the rescue! Michael our driver was awesome. Great driver and clean truck!

Darrell is towing my truck as we speak, and I could not have been more pleased. As I explained to him just now, he is the fastest tow truck driver I have ever met. I live only five minutes from the dealership where my truck was and left as soon as I got off the phone with AAA. He pulled in behind me! In addition to his impeccable timing, he was professional, friendly, and efficient. I am very pleased with his service and would recommend this company to anyone because of his exceptional customer service.

Thank you to Angel who was sent out through Aaa & Bitetto towing who came out to change my battery today! My family and I were getting ready to leave for Vegas when my car wouldn’t start. Angel had a great personality and while I was stressing out he went above and beyond to make sure my car was ready for our trip! Super sweet guy, thank you angel for putting a smile on my face and putting my worries to rest!

Good service!!! Darrell was great he got there quick and was very friendly and professional.

Thanks bitettos. Your customer service is excellent. I was a little stressed and crazy but your driver went out of his way to make sure everything went well. You obviously care about your customers.

Oh my gosh super amazing! I had hardly hit end on my call with AAA and Josh was standing at my window. He was incredibly fast, professional and courteous! Almost worth going out of your way to get a flat on the freeway for :) he even knew the nearest tire store! On my way there now, doubting they will be as wonderful as Josh!!!

This place is has the WORST customer service in the automotive industry i have ever encountered! Not only is the manager /​supervisor extremely unprofessional but they do NOT know how to tow a vehicle properly.
Bitetto scratched my car, drained my battery while towing my vehicle and scratched the leather on my seats! When i spoke to the manager, she was yelling over the phone stating how professional her tow truck drivers are and they know better than to scratch a vehicle and tow a vehicle.
Bitetto is extremely unprofessional, unethical, and the manager does not know the meaning of «customer service»!
For people affiliated with AAA, stay FAR FAR AWAY from Bitetto!!! They will damage you’re vehicle and not own up to it! Trust me!
STAY AWAY FROM BITETTO’s!!!

Today I had car problems while I was out visiting family. I called AAA to get my car towed. I was about 50 miles away from home and traveling with a kid in a car seat. They sent Bitteto. Jose showed up in about 10 minutes. He was friendly and helped me with getting the carseat in the truck. My niece wanted to listen to music and he was able to get some music playing for us. Jose made the long ride feel short. We felt safe and very comfortable. Great service. Thank you Bitetto & Jose for your service!!!

Tried to start up my car this morning and nothing, dead battery. Called AAA and they sent out Bitetto Towing, the driver (Martin I believe his name was) confirmed it was probably a bad battery and he informed me of a service AAA has where they come to you and replace the battery and offer a 6 year warranty with it.
Bitetto sent out their «battery guy» Josh and he replaced it in under 30 minutes. The price was very reasonable, especially since there wasn’t the hassle of towing it somewhere and waiting, etc. Josh did a great job explaining everything. He was personable, polite and even funny.
My experience with this Bitetto’s Tow was exceptional, both drivers were professional and pleasant to deal with, I highly recommend this company.
Thank you!

This company KNOWS great customer service! Unfortunately (for me, because I keep running over things) I’ve had them out to change a couple of tires… I have commented each time to the employee about how great their service is and they both told me what a great company it is to work for! Today I had Josh, he could not have been any nicer… And the fact that he was there within (less than) 10 minutes made it even better! Thanks to Bitetto’s for caring about the customers! Your employees enjoy their jobs and it shows!

My incredibly brilliant 17 yr old son locked his keys in the trunk of her car. AAA sent out Bitetto’s tow for lock service. «Josh» showed up quick and was very friendly and professional. He was able to unlock my vehicle very quickly. I would highly recommend this company to anyone who asks.

THANK GOODNESS FOR AUTO CLUB + BITETTO’S!
Like all the other Unilocalers who gave a review here, I also had car trouble and needed roadside assitance.
I was killing time at Trader Joes in Orange before heading to my next appointment. The keyless entry worked, but when I tried starting it, the car died on me. LIterally everything including the dome light was dark. I had to manually lock the doors.
I called auto club (on Verizon Wireless its *222) and asked if they could send asistance at 7:00, as I had an appointment across the street at 6:00. They said they would dispatch Bitetto Tow at 7:15 to help revive my dead truck.
I got a call from Joe at 6:40 PM who said was parked next to my truck. Wow, he was early, but it was not Joe’s fault so I told him to hang tight and arrived within 5 to 10 minutes.
I told him that my car wouldn’t start, and guessed it was a bad battery. So, after a few tests, he agreed it was a dead battery. He offered to jump my car, and, if I wanted, a new battery could be installed for $ 117, with a 6-​year warranty, which is a three-​year no questions asked warranty, then prorated for the next three years.
Even though there was a Sears literally across the parking lot, I agreed to buy a battery. After Joe disconnected the tester battery, my car died again. He set it probably was not just the battery and but probably was my alternator as well. He called a few coworkers, and they determined that my alternator could be bad as well. Joe suggested that I take my car to a mechanic to get it looked into.
He installed my new battery, and it started immediately. He told me to go home directly, as the battery may drain if the alternator is not working properly.
I never felt I was being bullied into buying something I didn’t need, which is usually the case when I call auto club for roadside assistance. One of my past experience, the service person wanted me to have my car fixed at their shop. Joe never offered to have me use his particular shop, and even said it was probably under warranty with the dealer.
Before leaving, Joe wrote down his cell phone number on my paperwork. He said if I was ever in a jam, or had problems with the battery, to give him or his company a call. He even wrote down his bosses number, and said if I had any problems to give them a call. I even got a text message a few hours later, from the company, making sure I had a satisfactory experience.
Overall the service was professional, courteous, and I found out he’s also a fellow Anaheim Ducks fan. While he was working on my car, we chatted about the team and the games. I would highly recommend them for roadside assistance.
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Update: the next day I anxiously started my car. It started immediately! I still took it to my Jeep mechanic, who tested the alternator, and said it was fine.