Dynamic Medical Imaging

I tried to book an appointment for x ray, but they said they can’t book appointment for x ray, because it is walk in. I arrived at 9.20 am, and signed my name at check in. I HAVE WAITED TILL 10.30 (more than 1 hr) just to call my name. Then I am still waiting for ever! …

Wait time is ridiculous. I requested a late afternoon appointment and they said they had none. They give me 2pm therefore I had to request from my boss to allow me to leave early. I get here and the waiting room is about to explode with people. Why are appointments being booked if they have no spaces available? Looks like someone needs to be retrained on making proper appointments. I will NEVER come to this or any of their locations again, EVER! I’m punctual and I expect others to be punctual too (it’s the professional way to be). It’s 3:08pm now and still no call for my name. Ugh!!!

Took my parents here because they need me to translate english for them… the wait is bit long but not painful (you dont know what long and painful is) but its okay, first come first serve and some require appointments… the staff is very friendly

I have been here twice now. They are friendly and professional. Quality service.

Over booked, too many people waiting for their appointment past 2 hours. Very crowded waiting room

I love the staff and the very informative doctor. Dr. Chao has been very understanding and accommodating to all my family’s needs. The office is very welcoming and conveniently located with ample parking. I had to get some X-​rays and ultrasound done and was very pleasantly surprised how the report turnaround time was! I also appreciate that they have the most updated, advance machines too. Highly recommend!

Upon first arriving, I was immediately impressed by the warmth and sense of calmness the center displays. At the front desk, people were helpful and kind and seemed to have solid knowledge of any questions I had. They readily answered and were not rude or nonchalant like other places I have experienced. I tend to have anxiety over health issues, and they eased any apprehension patients like me may have. Unlike other sterile medical centers, Dr. Chao has provided an environment where patients can be at ease and have the best care possible!

I’ve been here many times for Ultrasound and CT studies. Buyers beware. I encourage you to research to make sure that you have the best machine that perform the studies. The clarity of the images/​films/​pictures makes a huge difference for the doctors to diagnose your symptom. In addition, some old machines use more radiation (X-​ray, CT scan) which is harmful to your body. Here are a few things I suggest you ask before making an appointment. If they can’t tell you or their website doesn’t specify, chances are their machines are real old. If you have Mammography, CT or MRI studies, I believe that you should look for a place that provides a digital mammography, at least 16 slice CT and at least 1.5 tesla MRI. Anything less than that is considered archaic.
That said, this place has an acceptable Ultrasound but their CT is only 4slice! They were vague when I inquired about the CT. I don’t know if they have a digital mammography unit. All of the technologists that I encountered are very friendly, professional and knowledgeable. That’s a plus. The front desk is barely adequate. If my insurance or referring doctor forgets to send them the authorization form or prescription, they did not call for me. I ended up chasing these papers myself. Waiting time is a hit and miss.

I have requested images for a patient of mine on an x-​ray that had been done last year so that I could review them. They told me that only the patient can pick it images. We told the patient this. She called the place. Then I called the place and sat on hold for 30 minutes (had to call back 3 times in that span). They finally found someone to talk to me. They finally agreed to take my Fed Ex number to send the images.
This IS NOT NORMAL. I have requested over 200 images in the last year. This is one of 3 places that has done this.
IF YOU EVER WANT YOUR IMAGES TO BE REVIEWED BY ANOTHER DOCTOR than who ordered them, DO NOT GO HERE. Most doctors would not go through this to get your images.

Went to my primary care doctor when I had a weird pain near my side. He suggested that maybe I needed to get a ultrasound. He helped me locate an imaging center near work so it would be convenient for me. Turns out Imaging Centers of Anaheim was right down the street from my office.
I called them and they were pretty booked but they did everything in their power to schedule an appointment for me because they knew I was having some discomfort. A couple days later I showed up and was amazed at the layout of the facility. The staff was very professional and courteous and helped me with all my questions regarding the ultrasound. They got me ready and I was in and out of there in no time.
Not long after my father needed to have a scan done and he went to the Imaging Centers of Anaheim as well. He had an equally great and efficient experience and he is a hard guy to please. They were even flexible with sorting out some issues with insurance we had at the time and went the extra mile to make sure we were covered.

Been to ICA a few times for x-​rays and MRI’s on my knees and back and had great experiences every time. The wait is always minimal, they fully explain my insurance coverages, makes sure I’m comfortable before heading into the MRI machine, and the reports always come back promptly.
Would definitely continue to go to ICA for my image needs.

Had to go to Imaging Centers of Anaheim for a CT scan. From the first visit when I had to pick up the icky barium to drink, I was very impressed with how kind and helpful the front desk staff was. They even helped me figure out the best cost method for my scan, which was awesome!
I returned the next day for the CT, and although I waited almost an hour (in fairness, the place was PACKED), the CT tech was incredibly nice and made me feel at ease when I had to get my IV for contrast.
A few days later, I had to call to request the scans for another doctor’s appt. and again, very nice and pleasant phone manner and helpful. Would definitely recommend!

I had a hand xray done at ICA and was treated very well in comparison to other imaging centers. The front office staff was very helpful and friendly and so was the Xray tech. This place offers walk-​in X-​ray service! Even though the waiting room was completely full, I only waited 5 min for my turn. The test results were sent to my doctor the same day!
My father also had a couple of appointments there and had very pleasant visits. He even got a «take home snack package» after having to fast for his appointment. That’s a very thoughtful touch from the management.
My family and I will definitely will go back to ICA in the future.