FedEx Office Print & Ship Center

I agree with all these reviews that the customer service at this store is unbelievably terrible. I usually don’t write reviews but I was so disappointed by the complications and delays in shipping that I had to.
I recently stopped by to drop off a package on June 13 and shipped a wrapped box without a problem. The gentleman working there was very polite, even asking if i needed a receipt, and then I was on my way.
I came in a second time yesterday, June 15, to drop off a similarly wrapped package. It was wrapped because the box I used had a brand name on it that I did not want to show. However, the woman working there was extremely rude. Without even making eye contact or even asking permission, she proceeded to cut off my shipping label, telling me that I cannot shipped a wrapped box. She said that she could send it for me with the «proper packaging». After she just cut off the label and the wrapping, she told me it would be $ 5 – 6. She had not even informed me of the price before cutting everything off, and she continued to speak in a rude manner, again, without any eye contact or proper customer care etiquette. Also, while she was deconstructing my package, she motioned for the customer behind me to put her package on the counter. She then took the package and started SHAKING it vigorously, asking questions about what was inside and that she had to look inside and repackage that as well. The customer behind me and I were appalled at her behavior. I told the worker that I would just take my business to another Fedex Office and left.
Because the next closest store is a good 20 minutes away, I tried my luck again at the same store. The same woman was working there, but I went to a different worker. He was also very polite and took my package, but the woman stopped him, telling him «You know what I said about wrapped boxes.» He responded, «Can we just send it?», to which she said no and just jerked her head in my direction and said «Explain it to her.» I told the man that I had already dealt with her the day before and that I would again, take my business to a different store.
The lady basically tried to just sell me a $ 6 box when I had a perfectly fine one. I had shipped boxes like that before and received wrapped boxes before and this was the first time I ran into this sort of problem. Would give this place 0 stars if I could.

I came here to drop off an item that I was returning to an eBay seller. The shipping label was prepaid by the seller and the item was a steel strut bar. The employee stated that I needed to pay $ 5.99 (came out to $ 6.47 with tax) for filler. He told me that it does not meet regulations and that the box might cave in. I told him that I received the box with absolutely no filler so I’m returning it the same way I received it. He said that he doesn’t know how it was able to be shipped with no filler. I was contemplating going to another FedEx store but I didn’t have the time and I’d be gambling on the odds that another store wouldn’t ask for the same fee. Finally, I agreed to pay the fee. The employee then cut my box’s height in half and proceeded to stuff filler which was just brown paper. Not sure how this paper was going to withstand 80lbs+ like he said it would. It’s not like he crumpled the paper up and stuffed the box like there was no tomorrow. The paper that he placed in there was more sheet-​like rather than crumpled. He then taped up the box and collected $ 6.47 from me. He gave me a receipt that showed a tracking number but no record of the filler fee. Won’t be coming to this location ever again.

Unbelievable experience! I tried to drop off a package with a prepaid label and the associate refused to take it. He said the box was not sturdy enough and it needed more packaging to support the weight. He said it would be placed under boxes that weight 80 pounds and will probably be crushed. I told him I already had filler inside and it would be OK. He tried to upsell me on extra filler for four dollars! I’ve never had a problem like this with UPS or USPS. I have a wonderful relationship with my UPS store and they do a great job.
Very frustrating experience.

Just another outstanding quick service once again by Mathew and Paul.
I really appreciate the effort.

WARNING: This office is not reachable by phone. Call their number and you enter a no man’s land of call tree options. When you press the call tree number to speak to someone the phone will immediately hang up. Go ahead. Give it a try: (714) 970‑0722. As of 8÷21÷2015 it’s a useless phone number.
I gets better. You are never permitted to speak with anyone. No «press zero» option. Then, when you call the main FedEx corporate 1 – 800 number to see what’s going on, FedEx corporate WILL NOT give you the number for this location. Yes, that’s right… they will refuse to give it to you.
!!!
I normally have a great experience with FedEx. I do a lot of shipping business. Not knowing this prior to doing business with FedEx, I decided to have a package delivered to this office location. This office did not afford me time to pick the package up, they gave me just a handful of hours to hustle over there. So they immediately returned the package to the sender. I tried to call this office to tell them not to return it, and I’ll be right over. No such luck. They have more important things to do than deliver packages.
If I could rate this zero stars I would. Amazingly terrible.

I rarely make reviews for stores on Unilocal,but this place is an exception. I came into the store needing a simple photo copy with an old school printer, and they made it more complicated than it needed to be. They scanned it, put my image into photoshop and started resizing, cropping and fixing my image without my asking.
Before any of this, I asked the employees approximately how much I would be paying for two copies at the most. They said about $ 1, which was fine by me. They took 15 – 30 minutes trying to print ONE copy for me because their printers weren’t giving me any decent results. Granted, I required a perfectly pristine copy and I can be picky at times, but I didn’t think I was asking for much given that this store claims it is a ‘print center’ in the store name itself. Numerous copies later, I decided to pay for the most decent result (which I still was not happy with) so I could leave. It turns out that that at the cash register, they charged me a few cents for the paper itself and $ 7 more for their service.
Now, I didn’t ask for them to use the computer to resize, add or remove elements from my original, yet they did. I asked for two copies, inquired for the price upfront, and I thought they would keep their word on their price. I imagined that if they were to charge me more than what they originally stated, that they would have informed me otherwise during the copy process. But all the while they started messing around with my copy (and entire 15 – 30 minutes), they did not inform me that correcting my original on the computer would cost EXTRA.
They are sneaky bastards who will try to scam you.
Don’t fall for it like I did.

GO TO UPS. I thought I was a UPS guy, this FedEx location confirmed I’m a UPS guy today. Needed a simple scan and email… do it with large docs at UPS all the time (unfortunately UPS is closed on Sunday). But wait, FedEx can’t email scans to clients as it’s a liability exposure. Huh? They can email most anything else, but not scanned documents. What? So, I have to purchase a flash drive, which they scan to, charge me for the scan… then put into a computer to verify it scanned. But they can’t email it… hmmmmmmm. Staff was friendly, but rambled on when trying to explain. Did I mention… GO TO UPS.

I agree with nicole. The customer service is terrible.
I went in at 8 to pick my order up that said would be ready at 7 am email confirmation I got. They was someone in line rolland was helping then this Ulysses guy wondering around with his hands in his pants doing anything but helping. I wait for a couple of minutes and he comes to the middle of the floor for shipping and as I leave I ask him if they have a clip board. He points and say it should be over their if we have one. Doesn’t come help me find it or give me more guidance of the 100 items they sell at the store…
I was a little shocked.
I just left.
I went back earlier and there was a young girl and young tall darker guy (possibly named matt)
They were very pleasant to work with. I’ll give them 5 stars :)

I really like this place and they are so helpful here. Every time that I have come to this place all of the employees take the time to sow you how to do something no matter how simple it is from scanning a document ‚(and that’s what I did yesterday) to sending a fax. They really have a well trained staff.

0 stars. Poor costumer service for fedex both locally and international. Don’t sent international packages through FedEx.

Ok, my previous review was glowing. Since then, I’ve had several batches of spiral bound workbooks botched with missing pages, out of order, colors off, etc. Last time I had to tell them two additional times that there was still more to my order that they had to give me. If at all possible, I use Mimeo now.

All I needed to do was print a shipping label. Simple. I’ve not gone to this place before to accomplish such an easy task that I can do from my couch, However, my couch was far away, my shop doesn’t currently have a printer so I needed to go here to do this. I stood at the counter for 5 minutes with 3 workers standing behind the counter and 1 standing at the register directly in front of me. She even looked at me and said NOTHING! I had to say excuse me how do I print something off of my email. She then directed me towards the computers that they had. Ok cool, go to the computers. Simple. Yeah, you need a credit card, don’t have a credit card, no problem, you can get a FedEx prepaid card to use, just load money into it. Ok cool. Umm. I only have $ 20s and I know its not going to take $ 20 to complete this task, and I know Im not coming back here again, so back to the counter I go. A guy this time who was there this time with a How may I help you. Get change, go to the card machine, load money, back to the computer, load image, hit print. Its not printing … OMFG. Excuse me how do I get this to print? The lady seemed as though I had held her at gun point and that I was the stupidest person alive but did show me that I had to download the image to their system and then hit print. Prints, grab it out of the door, back to work I go.
Customer Service is GOLDEN in any company. If you can not provide great customer service, owners should hire new employees. I manage employees, I don’t give a crap if they are having a bad day or if a customer is annoying them, they had better put upon a smile and give them the best experience that customer has ever had! The ONLY reason for the 2 stars was for the gentleman whom greeted me and assisted me and didn’t make me feel as though I was a bother to him. Thank you young man.
Lesson of the day, I’ll be purchasing a shinny new printer for my shop.

Everytime I’ve been here the customer service is TERRIBLE.
They are rude, stick their noses up at you, and are not helpful.
I think one of the male employees was named Coral or something strange like that. He was a complete douche, and I am a VERY friendly person so for him to be so rude was uncalled for.
I will drive to the Orange/​Anaheim location on Katella than come to this crapshoot of a place. yuck

The service was quite bad. it took 30 min to get my flyers done and only 100 were being made. I went in and put 20 dollars on a pre paid card to use computers. What I wanted to be done I couldn’t do my self so they did it for me. They asked for my pre paid card and never gave it back. So I paid for the flyers on top of a loss of 20 dollars. So not good service but the flyers were good

Seriously, this place is a joke! If it wasn’t because of the closeness to my house compared to going to Brea I would NEVER come back here! For the past month & a half that I’ve been coming for last minute print jobs, the BLACK&WHITE printer has been broken!!! For Anaheim Hills trying to be all proper & uptight this is EXTREMELY GHETTO! I’m rarely greeted whenever I come in here with my mom, its ridiculous! Whenever I’ve needed to printed I had to switch to the Color Printer, pay extra on top of the money they charge to use the damn computer ! Then I get to stand in a line with only one employee {2 if I’m lucky} and have them adjust the price with my CC or Debit card. They don’t apologize for ish! A few weeks ago BOTH PRINTERS were out! This store is seriously in some need of help from the big rich CEO’s sitting in their fancy chairs in corporate! Its unacceptable when PAYING customers have to go through hoops just to print a basic job. And yes I know what your thinking, «Why don’t you go buy a printer?» I’m waiting a compatible W8 Wireless printer for my HP to come out! Just be prepared to not be greeted and busted machines! The most someone has talked to me is when I came 15 minutes before closing to let me know I needed to GTFO so he could go home! UNACCEPTABLE! –_–

Their services are exquisite!
Their staff is so friendly.
Quick business card staring from $ 19.95 is very helpful.
I will definitely use these printing services again in near future.

FedEx should be called SpeedRacer. Seriously, went in to drop off a couple boxes and I was out of the shop with a receipt in my hand within 25 seconds. You got it down FedEx, way to not waste a customers life! USPS around the corner off of Santa Ana Canyon needs to learn how to speed up their lines and take some lessons from FedEx.

I spent way too many evenings as a college student here (It was Kinko’s then), having spiral binding done on last minute papers and the finishing touches completed on class presentations.
Although the name has changed, the great customer service hasn’t. Instead of getting papers bound, I now use the Sony Picture Stations to have pictures printed for scrapbooks and photo albums.
When the Sony Picture Stations aren’t working (which happens to be often), there’s always a friendly employee to help solve the problem. This last week when I couldn’t back up my pics to CD or flash drive, a patient staff member efficiently downloaded the pictures for me. I was so relieved to get this job handled that I almost hugged the unsuspecting Fed Ex employee.
The customer service is as good as ever. It’s this great customer service that will keep me coming back for many more years to come!

I’ve only used this location to pick up online-​printing orders.
I placed the order at 10:00pm Monday evening & my order was ready 8:00am the following morning. All I had to do was walk up to the counter, give my name, and my order was bagged & handed to me. Quick & easy.
Use the website to upload and print your documents and you’ll get an email confirming when your order is complete. So much easier than wasting time at the store.

Not the most helpful FedEx location.
Went in, one of the first time I’ve shipped something via FedEx (usually use USPS). Took awhile to get noticed and it wasn’t particularly busy either. Went up to the counter, was about to ship and the guy told me it would be MUCH cheaper if I sent out using ground (and it would arrive at about the same time), so I went about switching boxes, someone came over to point out which box type it was, and I went about switching my packages… which was when the trouble started.
One of the employees noticed that I was changing boxes and decided to make a HUGE deal out of it, even though it clearly wasn’t. Talked loudly (and VERY rudely) for 5 minutes even though her coworkers clearly disagreed with her.
After I had finished and was ready to go, suddenly no one else besides her was available to help me (they were standing near the back of the store, not doing anything in particular). She had toned down but I was still fuming. How clearly unprofessional, not to mention having general manners.
Would have been a 1 star except for the fact that the first CS saving me money on shipping.
Will not return.