H&R Block

I made my appointment days in advance and got there exactly on time. I was told there was a mix up with my appointment and I might have to wait about 30 minutes. Since this was the only day I was available I decided to wait. After another 20 minutes the woman, Rosio, came back out to let me know the customer she was with wanted another form so it’ll be another 30 minutes. During this time another woman with an appointment at the same time as mine was seen right away by another tax preparer and still I waited. After an hour and a half of waiting she grabbed my W2’s and punched in some info from them without asking a single question. She then let me know that I’d owe in a very dismissive manner. It really felt like she was trying to just get rid of me so I told her I’d just prepare them myself if it was that simple. She seemed very happy and relieved with that and walked me out. As I left she was greeting another customer that she was getting to exactly on time only because I was leaving without help. During the time I was waiting I spoke with two other customers, one which waited 2 hours and was finally leaving and a couple who began to complain after a short wait and were then offered another person to prepare their taxes. I’ve used other H&R Block offices in the past and never dealt with the lack of professionalism displayed at this one. I recommend going to the La Habra office instead.
Side note… The receptionist kept apologizing and explained that a 7pm appointment showed up at 7:30 and that’s why I was waiting so long. I then asked why that would happen when I also had a 7pm and was there at 7!

I walked in earlier today to see if there were any openings. The lady at the front was talking to another associate who looked like manager. They both saw me walking in and continued to talk for about 4 – 5 minutes. Neither of them even acknowledged I was there even though they both clearly saw me. Horrible customer service and I will no longer give these branches my money I will continue to go elsewhere. Who do you think you guys are? I’m paying you to do MY taxes and you can’t even greet me! Rude, Rude, Rude!

So I made an appointment last night over the phone with the woman who did my taxes last year. It was all automated, but I called her direct line so I figured it was with her.
When I got there I checked in and when I told the two ladies there I had an apt with her they kind of made a face to one another, but then just told me to wait.
My apt. was at 5:45, it was 5:35.
At 5:55 another woman walked in who said her apt was at 6 with the same lady I had. They asked for her name and when she told them they told her her apt was at 7. She said no, and insisted it was at 6. Like with me, they said nothing and told her to take a seat.
Several minutes later another man walked in for a 6:15 with my same lady. They told him he was behind the other woman (who came in after me).
I waited another 10 minutes while a different customer was literally arguing and screaming with the receptionist and 2 other tax-​workers. No one told her to be quiet, no one asked her to calm down; they just let her run around the tiny office screaming about her tax forms and some law suite and screaming to someone on the phone.
Finally my tax lady was done, and she took the woman who came in AFTER ME and had an appt AFTER ME.
I got up and asked why, since I was there first. They then explained my appt wasnt with who I thought it was and if I wanted to wait then I could, because my woman over-​booked and they didn’t «know why she did that.» (because she’s awesome and has great customer service, which everyone else there should take a page from her book because clearly they know nothing of it.)
This was the first time I heard about having to wait for 2 other people go ahead of me, while waiting now almost 30 minutes — how completely unprofessional!
I look young and I have piercings and dyed hair, but I am a District Manager for a huge retail company and I am not as young as I appear. I am not naïve and I know what great customer service is, and this place has NONE.
The woman they took before me was probably in her mid 50s and had tons of paperwork and looked pretty successful. Then they wanted to have the older man who walked in after me ALSO go before me.
I was absolutely furious — how rude and unprofessional of these people! No communication with their customers, and an obvious bias where they feel their customers with the most money lie determines who they help first.
I am all about customers service, and there is NO WAY h/​r block will EVER get my money again and I’ve used them the past 6 years.
Free taxes with Turbotax is the way I’m going!!! Save your time and money — go to someone who cares about their customers time and money!!!

I just called this place and asked how much they charged and he said it depends on how much I get back. He said that if your getting $ 1000 back I can charge $ 80 but how can he charge me $ 80 if Im getting mote back than he needs to charge me more. I’ve never heard any place offer this type of service. I’m very disappointed.

It’s the second year that Tina takes care of my tax returns, and she has provided me with an excellent service!
The first time she dedicated 2 hours to ask me questions to look for ways to have more deductions (not much luck since I have no kids, no property and I’m a W-​2 slave)
But she gave me some tips and advice for the following year…
well aside of the obvious (didn’t have kids nor bought property) I applied some tips that helped me a bit.
This year I had a little «issue» that prevented me from getting my $$ sooner: somebody used my SSN for their taxes!
I was in panic fearing an identity theft!!!
and Tina warned me and she was there for me to advise me on how to proceed.
Thank god it was nothing major, just some stupid typo (people don’t know their numbers!) and again Tina’s exceptional service was there to assist me, calling me every other week to check on me until the issue resolve.
She is super nice, neat and friendly.
I assume all H&R block employees are like that.
5 Stars for Tina from H&R Block highly recommended!