HOSPICE CARE OF THE WEST

I am losing my husband to a rare brain disease. The word «hospice» has alway conjured a strong fear within me with images of the final moments of his life. That is no longer true. I now know that hospice is so very much more
About two weeks ago I interviewed three highly recommended hospice agencies here in Orange County. I considered that I would interview an additional three as well if it was necessary. After all… I was looking for exceptional care during an overwhelmingly difficult time for the most important person in my life… My husband.
I never made it to the second set of interviews. All of the three original prospects came to our home and delivered their information with professionalism and knowledge but by the end of the interviews I knew with certainty that I would be choosing Hospice Care of the West.
They came with two people representing their company. The first was Jennifer who acted as a company liaison and did a remarkable job explaining with patience and professionalism what hospice would be for us. Her many years in the healthcare industry were obvious by her thoughtful and comprehensive information. The second person who came was a surprise and a delight because she was the registered nurse who would actually manage her team for our journey. What can I say about Jessica… It’s still early but she has eased my concerns as well as my work load. Her calm and loving demeanor are soothing to my husband and I know that she will be here more and more as our time grows nearer. Thank you Jessica. We look forward to having you as a part of our life.
The first weekend after we started hospice we had a bit of an emergency. I called Hospice Care of the West at 7 am on a Sunday morning, explained our situation and within an hour a cheerful and competent RN named Jane showed up at our doorstep. I could only imagine the hours I would have spent in the Hoag ER had I not opted for hospice earlier that very week. Jane not only solved our medical problem but then she staying for quite a while calmly talking to me about our situation and journey. She was wonderful.
I haven’t met our social worker Angela yet but we are getting together this coming week. If our phone conversations are any indication (and of course they always are) she will be an amazing valuable team member for me to use as well.
In closing, I will say that I am new to this process and will update my observations as time goes on in working with this company. I feel certain they will be positive. There is, in my mind, a special calling in embracing this extremely important work called hospice and I believe my team at Hospice Care of the West is all I could have asked for.
Donna Harvey
Balboa island, newport Beach, California

Hospice Care of the West provided excellent care to my beloved aunt during a most trying time. The nurses and supportive staff were professional, compassionate, accomodating and quick to respond. The equipment and medication were delivered expediously. When I had a question or concern, the nurse was always a pleasure to speak with and kept me informed of what to expect in the coming days. They helped fulfill my relative’s wish to die at home in a dignified way. Hospice Care of the West helped make an unbearable experience bearable.