JLE Property Management & Maintenance

I don’t normally take time out to write a review but I felt this was much deserved. So I have been a tenant at one of the properties managed by this company for over eight years. Always paid my rent on time, no problems or complaints or any issues for that matter. Well after my relationship ended with my boyfriend whose name was on the lease, we had agreed that he would be moving out of the apartment so he signed a letter stating his intent to have his name removed from the lease upon the stated move out date which was dated more than 45 days in advance. The office contacted me about the requirements for qualifying for the apartment on my own so after completing the application and submitting the necessary paperwork more 30 days before my ex was due to be removed from the lease, I still had not received any notice of the status of my application. After contacting the office and speaking to Donna (I think???) which is in charge of processing rental applications, I finally received a phone call days later confirming the approval of my application which happened to be the day after my ex’s supposed final day. Well I hurried down to the the office a couple hours later and signed the new lease. After requesting a copy of the signed lease, I was advised a copy would be mailed to me after the leasing manager, Donna???, signed the lease also.
Well I went straight home to find that my ex had broken into my apartment after realizing the locks had been changed already. I advised him of my signing a new lease already and that he needed to remove the remainder of his things at that time. He refused and said that he had changed his mind on moving because he had not found a new place. I told him it was too late and he was no longer allowed in the apartment. He then rushed off and no sooner than 15 minutes later I received a phone call from JLE’s Donna??? and her supervisor Denise??? stating that they had received a letter from my ex rescinding his intent to move. Shocked from what was happening, I stayed calm and kindly requested the date of this supposed letter. I received no answer and was told that they did not have to tell me anything and that the lease I signed was no longer being honored. If there was any truth to what they were saying then why was my application processed and then approved by the leasing manager? Why did the leasing agent call me to have me come and sign the new lease? The leasing manager and her supervisor said to me that they did not owe me an explanation about anything and that my problem was a roommate issue and not their problem. This was the last thing that was said to me before they hung up the phone.
Thanks to them not following protocol, I now have a roommate who won’t leave and hasn’t paid rent since this all took place. I now have to find a new apartment to move my 2 kids and myself. Not to mention the upcoming battle for the return of my deposit after I finally move, because these crooks are known for keeping tenants’ deposits for any and every reason possible. So let the games begin.
TO ALL PROSPECTIVE TENANTS… RUN… RUN AND KEEP RUNNING… RUN AND DON’T LOOK BACK!!!

I’ve worked with Denise at JLE on a substantial project. She is excellent with both landlords and tenants. She is a professional business woman and I will definitely use JLE for my rental properties. The systems and processes in place at JLE for screening tenants, finding tenants and services is better than any other organization I’ve seen from the inside out. I’m impressed.
Keep up the good work.
Beth —

wow can’t believe the girl who anwers the phone so freakin rude!!! i called to get info on property for rent, 2x’s, first time she hung up on me while i was still talking, 2^nd time, said person is away from his desk, and just hung up, i still had a ques. who runs a business like that! obviously i called because there’s a sign with that number!

I had a very recent and awful experience with this company… In particular with Denise. I was interested in a property located in Lakewood, CA. I contacted her to view the property… I went by myself and we looked around a bit and discussed move in dates and the security deposit amount… Security deposit was advertised at $ 1800. I informed Denise that we had a rough time during the economic crisis a few years ago and our credit was sub par… I told her what the score was and she said… it was «fair» and should be no problem. I later spoke with my husband about it and we decided it may be a little small and to keep looking. When nothing else came up in the area I asked her again to see the property and she was so happy to show it to us again. Claiming she was so disappointed when we had decided not to move forward because we were the perfect tenants for this owner «Just what she is looking for»… I had prepared my apps, copies of driver’s licenses, and paystubs + the $ 60 for our credit check in advance. When we got there we showed my husband around and started discussing security deposit… Now all of a sudden because my credit isn’t excellent «The owner may ask for $ 2,500.» (WHAT? $ 700 above advertised, and this was never mentioned before!). I specifically said I was not willing to go any higher that $ 2100-​$ 2200. She said she was sure it would all work out. Within the next couple of day she called me and said the owner wants $ 2,500 for security deposit. To which I responded that absolutely was not going to happen. She then copped an attitude «Well, I told you she may want that much, so…» and I responded «I clearly told you I was not willing to pay more than $ 2100-​$ 2200.» I explained that I would not be moving forward with this rental… She called me about 15 min later asking if $ 2,000 would be OK… I should have went with my better judgment. I already had a feeling that she was playing games and just trying to get more money out of me, but I went ahead with it anyway… I then clearly asked her if the owner was firm with this deposit amount and ok with what I had disclosed about my credit… She said yes the deposit amount was in stone and the owner was aware and ok with my credit situation. So I gave her the go ahead to take my $ 60 and run my credit under the assumption that as long as I was honest (which I most certainly was) everything would be fine. Next day I called to check in and was informed the owner would be looking over the credit report before I was approved. fast forward to 3pm today. I receive a call that I have been DENIED after all of what we had discussed… I specifically asked her to OK the amount of the security deposit AND my credit situation… Not to mention the excuse given was absurd… The owner didn’t like one of the loans that was defaulted on. Anyhow, my husband then called and politely asked that we be refunded… and not even the whole amount. He said keep what it actually cost you to run the credit I just want what would have been profit. I believe this was a fair request… She denied that request stating if she did it for us she would have to do it for everyone and that we should have just went with our instinct and bailed on it when the owner asked for a higher deposit. After my husband claimed she was being unfair and doing bad business so he was going to write a bad review on Unilocal she pretty much flipped out and yelled and then hung up on him.
In conclusion: do not do business with this company… they play games, lie, and cheat you out of whatever money they can. Not to mention the astounding unprofessionalism.

I don’t know why JLE got bad reviews here. On the day when I supposed to submit my application, there was someone else that beat me and JLE told me to wait to see what happen. Then fortunate enough, that applicant didn’t get approve so I got the place *yaaay*. I’ve been living in this place for 7 months now, yes… I had few issues w/​the property, water leak that got into neighbor garage (it was pretty bad), A/​C dead all of sudden, 4 electric outlet were really loose, patio screen door damaged, bathroom fan was dead. They came and they’ve fixed everything !!! I was hoping they can come on weekend but nonetheless they came and fixed everything. No question ask.
Jackie really on the top of my request, she even kept asking me «have those issue fixed yet ?» when I forgot about it for few days.
And oh btw, I’m non-​hispanic :)

If you are not brown you won’t get the property! We found this company discriminates against non-​Hispanic applicants. We were told by the management firm as well as the landlord/​owner we were awarded the property. Within one day we were told they had rented the property to someone else (who happens to be hispanic).
Keep in mind we had been a tenant in the same complex for over ten years with perfect payment history! I was disguested by their unprofessional and discriminatory practices. The property remains to have vacancies due to the horrible management in place. Landlords beware if you hire JLE you will need to purchase a Tenant Discrimination Liability Policy because you will be sued.
The property in question is located in Placentia, CA off of Center Street.
KEEP AWAY
Sincerely,
Concerned Renter