OnTrac

I would do negative stars if possible. Worst company worst service. I ordered same day delivery. Was supposed to get the package on Thursday and they didn’t ring the gate for complex. I called and they said they would deliver the next day and I waited outside till 9 and never got it. I called again and they said it never went out and I had to wait till Monday. When I asked if I could come pick it up they had the nerve to tell me I had to pay a fee. So I cancelled and am ordering again. Worst company hands down

Ontrac has made fraudulent claims of delivery twice now with Amazon deliveries. In both cases the packages were not delivered yet Ontrac posts status of «Delivered» to me and to Amazon. Didn’t UPS pay a penalty for this same crime in 2015? Ontrac should be out of business soon.

By reading these comments and going through the exact same situations with this carrier; I can’t help but assume their workers are stealing the items and saying the packages cannot be delivered. Worst carrier I’ve ever experienced!

This company needs to re-​evaluate their shipping. I ordered several items through Amazon and from my understanding, they used several delivery service and Ontrac being one of them. Other items were delivered around 5 pm. I understand that someone is needed to open the gate and they didn’t get the courtesy to call someone to open the gate for them. They just left and did nothing.

horrible, wish amazon didn’t use them!!! i agree with all the other bad reviews. they were too lazy to type in gate code, again horrible!

The only delivery company that can’t figure out how to get past the very nice gate guard at my gated community. Very disappointed that my girlfriends Valentine’s Day present will be late.

I’ve ordered Amazon Prime same day shipping twice now, both times the packages were delivered through this company. Both times the packages have been mis-​sorted in the office and rather than same day shipping, I get my order days later. Every. Dang. Time. Judging from the other reviews, seems like this is commonplace. If a package courier cannot do something as simple as sort packages for delivery, there’s something wrong…

****UPDATE: I called the company only to hear that their driver «couldn’t deliver the package by the time that was promised and that it would now be anytime before 8pm.» He then told me that even though he would leave a note for the driver to call me after 6pm, that he would not be able to guarantee that the driver would call. So I told them to forget it and that I would just call Amazon to cancel my order. Thankfully Amazon is pretty good with things of this matter.
I now had to have Amazon send replacements using another delivery option however, one of the items I ordered is now out of stock so I won’t be getting that. THANKS ONTRAC, YOU GUYS ARE SO ON POINT!
I did let them know what a horrible company this is and referred them to this Unilocal page. These guys are like the Spirit Airlines of delivery companies. Do not choose same-​day delivery because you’ll most likely receive your package later than if you had chosen 2-​day shipping!****
If I could give this company NEGATIVE stars I would in a heartbeat. Just like the other reviewers on this page, I too am having the same issue of not receiving my package. I ordered a few things using Amazon same-​day delivery back on 01/​19/​2016 and have yet to receive my package. At first, I received an email saying they couldn’t deliver my package because they didn’t have access to my apartment. I called the company the next morning (I was on hold for 45 minutes) spoke with a rep and let him know that if the driver delivered the package any time after 6pm that they would need to call me so I could let them in. If the driver came before 6pm then they could access my apartment through the leasing office. The gentleman on the phone said he would let the driver know and that I would receive my package later that day (01/​20/​2016). Nothing was delivered all day! I called their customer service line only to find out that my package WAS NEVER SCHEDULED FOR DELIVERY! So apparently I was speaking to a ghost that morning because my package never even left their facility. The customer service rep apologized and said he would make sure that the package would be delivered priority first thing the next morning and would arrive by 10:30am.
It is now THURSDAY (01/​21/​2016), and I have yet to receive my package.
Seriously, worst delivery company ever. I plan to call Amazon and complain about this company so they know what nightmares their «valued» customers are going through. Next time I will just chose the 2-​day option so I can hopefully avoid having to deal with this company.

Trying to understand how this company is still in business…
I was supposed to have an order delivered using 1-​day delivery through Amazon Prime. It was supposed to arrive on Saturday 1÷9÷2016.
No show. I checked Amazon to see what was going on and apparently they didn’t have my gate code. Strange. That’s always inputted as part of my address on Amazon. Alright no biggie — I emailed Ontrac to give them my gate code again. I received a confirmation email saying they received my email and that I’ll receive a follow-​up email…
Another two days pass and nothing. I call this time and provide my gate code to a customer service representative. She assures me they have it now and I’ll receive my package that Tuesday, 1÷12÷16. NOPE. STILL NO PACKAGE.
Now it’s Thursday 1÷14÷16. It has been five days since I was supposed to receive my package. I called again and now it seems the driver never checked the package in and it’s lost. Apparently I’ll receive a call back this afternoon with more details. We’ll see.
I do want to note that the customer service representative I talked to today was very friendly and seemed genuine in wanting to help. I hope he can move to a new company some day soon because I can’t even imagine how many upset calls he has to deal with on the daily.

This should be zero stars… the driver stole 300 dollars in merchandise. After 4 hours of hangups, no call backs, and waiting… ontrac says they can do nothing and take it up with the shipper. System says delivered to my door, my house is gated all the way around and you have to go through gate to get to my front door. There is a buzzer attached, 4 people home, and a dog who barks everytime gate opens. Noone came to deliver package. Though they marked it as being delivered in Orange, when delivery destination is front door at my Placentia residence (which it shows it should be delivered to accurate address). There should literally be an investigation and class action lawsuit, everywhere you look are pissed off reviews. Customers not getting packages, busted open packages, etc. Shame on this company. A bunch of crooks! Shame on reputable businesses using Ontrac for delivery, in spite of its awful reputation. Do not use them, ever!

Worst ever.

Horrible. Horrible. Horrible. Pray Amazon doesn’t use them as your carrier or you’ll never get your package.
They didn’t deliver my package — said it had a wrong address but it was correct. After many calls, they now say it was delivered on the first day. It was not.
I’ve instructed Amazon to no longer use them for my account.

Package NEVER delivered. Phone calls NEVER returned. Amazon called them to intervene. No results. If you want your package sent, or if you want a package delivered, never use this company. They are the worst!

Supposed to be a one day delivery, but was four day. Incompetent minority loser delivered to wrong address and if not for the kindly lady who brought it to me, I never would have got it. Total scum and I have no idea why they are still in business. Never again will I use one day Delivery, Amazon just cannot get it right.

Don’t ever choose Amazon same day delivery if it is offered to you upon checkout. If you do pick «same day delivery» and you live on the West Coast, this will automatically route the package through ONTRAC DELIVERY. (it should really be called OFF-​TRACK DELIVERY)
It is now 2 days after my package was supposed to be delivered. I have tracked the package and now spoken twice with Ontrac Customer Service. They claim I was not home for the delivery. How ironic that at the very moment that they say that they attempted delivery and that it was undeliverable because I was not home, I was actually at home on the phone complaining to Amazon Customer Service asking where my package was! Both days they said that I was not home when in fact I’d been home all day long with my front door wide open. There was NO door-​tag in sight. I have a yappy small dog who didn’t bark. It’s all highly suspicious and feels like fraud to me. As Shakespeare said in Hamlet «something’s rotten in the state of Denmark.» Of course every day as usual when you track the package through ONTRAC online, it always says «out for delivery», Then the next comment is always «Customer was not home» or «business was closed» yeah right!

If you have any choice whatsoever do not use these people!!! If I could give negative stars I would! I’ve been ordering from Amazon for ever since they started!!! Never once in those many years have I ever had an issue until these jacks got ahold of my items!!! I payed for same day shipping on an order I ordered a day in a half prior! I needed my order because it was a gift for my lil cousin and needed it for his party! I get a notification that I’d receive my order by 9pm on Friday! I canceled what I was doing so that I could make sure I didn’t miss the delivery! Well about 830pm I get a notice saying that my apartment wasn’t able to be accessed be cause of a gate or some other crap! Funny thing is there is no gates and I had my door wide open so if they showed up I would have known! So I called there number and the guy on the phone was apologetic and stated I would receive my package by tomorrow and he apologized for inconvenience! Luckily party was on Sunday! 9pm rolls around on Saturday and no package! I call them back and ask what’s up? The guys stated they don’t deliver on weekends! I got a little heated and the guy hung up on me! I called back and just so happened to speak to the dude from yesterday who told me I’d receive my package Saturday! He stayed he didn’t know what the other guy was saying the facility was open on Saturdays and wasn’t sure why they said that! So he informs me it will be there first thing Tuesday being Monday was a holiday! I just said screw it and said ok! Now Tuesday comes and I get another alert at 430pm stating again my door wasn’t accessible blah blah blah! I call them once again and the lady states that oh the drivers shift ended already and il get it Wednesday early morning! I’m not holding my breath! Guaranteed they will do the same thing again tomorrow! I didn’t have a choice to use they guys but if you do I highly recommend running the other way! These people are incompetent and don’t care about your items! They will continue to jerk you around! Run run run! Terrible terrible service!!!

What a joke this place is…
My husband needed a laser work work and paid for a same day delivery. Well they attempted the delivery very quickly on sat. They couldn’t open the gate so they left, they didn’t wait for a car to come open the gate and they didn’t even knock on the office door to get access. I know this because I am the apartment manager and have cameras here. If she went to the office which they parked the truck in front of my door she would have found me which the order is in my name. I wish I saw her I would have even ran out there to receive the package but I wasn’t watching the cameras at the time.
So they left and I called the 800 number. Gave them the gate code and told them to even come to front office. I was told they will be here no later then 5pm. Delivery attempt was at 10:30 am. So 5pm comes and goes I have spoke with numerous people already at ontrac Dominique a supervisor at corporate told me it will be delivered by 8pm he wasn’t much help, he really didn’t seem to care. So it’s now 8:30pm I’m talking to ontrac and the rep said the driver was paged 5 times that day and was told to redeliver our package. She never even responded to the pages. How can a employee just ignore pages from the office?
Well I got my package today Monday, but today is a little to late!
I hope ontrac reads this and here’s my tracking number C11229441677508 so they can see all the comments and pages and hopefully retrain the driver and office staff to assure proper deliveries. Per all the other reviews it’s clear your company needs major customer service training and learn to do on time deliveries!
After waiting around ALL DAY for nothing I tallied my phone records and I spent 1 hour 45 minutes on the phone with ontrac trying to get this package. You wasted my time and my day and my husbands day! You will be hearing from me again!

I really hate it when Amazon ships my packages using OnTrac. They never deliver on-​time and it is always with some invalid excuse. As of late, the typical excuse is because the driver needs a gate code. The first time this happened, the rep from Amazon worked with OnTrac to resolve the issue delivering to my complex because, well, there’s no gate code! It’s a directory that’s listed by last name and you find the person in the directory, it calls me, and I push 9 to let the person in. Or the driver could wait a minute for someone to come and open the gate for them like most people do.
But again, gate code needed. Well there is no gate code. I had to argue with Amazon tonight to get a refund of my expedited shipping charges.
I can’t comment on how they handle person to person deliveries, or deliveries from smaller companies, but the ones from Amazon are handled in a most unprofessional and untimely matter. I don’t think they are anywhere near meeting their SLAs.

The worst ever they delivered to he same address on the next street and just left the package! The drivers must all be parolees. any company that uses them has just lost all my business!

California Overnight AKA OnTrac
OnTrac is HORRIBLE — I’ve had two different packages delivered by them from two different vendors and they were both late. Double fail.
Small businesses of the South Western United States please stop using OnTrac
AMAZON PLEASE STOP USING OnTrac FOR YOUR SOCAL FUFILMENT.
I have a very time sensitive package that has basically ruined my vacation because OnTrac is OFFTrac.
Avoid them at all cost. I would happily pay for the 3.99 2 day shipping for them to use UPS again.