Petco

This store is close to my work so whenever I have my pups with me I stop by. I came in on ²⁄₁₆ to buy dog food. The cashier a older lady was eating and drinking at the register. She didn’t greet me as I walked in. Too busy slurping off her smoothie. As I approached the cash register she was gone, she appeared a few seconds later. She didn’t say one word to me. No hello no thank you no your total is… completely rude. I wish I could do a survey for this place and let them know how crappy my experience was thanks to cashier «Lisa» I will never go to this petco again.

Petco Anaheim Hills has been such a pleasant experience for me and my dog. The staff is experienced, knowledgeable and they all go out of their way to help make sure the customer is always satisfied.
Daniel, in Grooming, has and is the ONLY one who can bathe, clean ears and trim Roxy’s nails. Due to some unfortunate events that transpired at a previous groomers, she was untrusting and scared which made her lash out and most groomers were afraid of her. Daniel calms Roxy down, figured out her behavior pattern and has developed a trusting/​loveable relationship with her. I am so thankful to him and his skills. The whole grooming dept is awesome!
George, in the Dog Training Services, is the dog whisperer! I don’t know where I would be without all of his help! He has a clear and in-​depth understanding of dog’s (and human’s) behaviors as well as how to correct them. Very nice and polite professional who clearly cares about my dog Roxy! I saw an immediate change after just one session but I would recommend getting the 6 session package. Doing so will not only benefit your dog but will also help to hold you accountable in continuing with the information/​training that he provides to you. George has gone above and beyond to help Roxy be the very best she can be. He’s even researched her mixed breed and incorporated different training tactics to work around her sensitive personality. I have decided to continue my training with George to help Roxy through her «puppy adolescents» and after deciding to add another puppy to the family, I know I will need his help to make sure they have a thriving relationship.
If anyone ever wonders where a good store is to get your animal needs or want to wander around without feeling like you’re unwelcome, head over to Petco in Anaheim Hills. They are the best store! Need dog training?! Go see George or the Dog training staff and they will hook you up!

Dear Petco,
My name is Frankie and I’m a 7 month old puppy. My parents shop here for me because I need a lot of toys! For example, I can tear up the strongest of toys in under a minute flat and I’m not just talking about making a little hole, I’m talking about ripped open, squeaker out, stuffing all over the house! So anyway, my parents buy me some of the tougher Kong toys here because I’m cute and need my toys to keep me from tearing up the house.
My parents buy other things for me here as well like food, flea/​tick medication etc. and they seem to really like the experience. Everyone is so nice and helpful to them! And if something doesn’t work they can just bring it back. A couple months ago they bought this little fence thing that was supposed to create a giant playpen for me. I figured out how to get out of that sucker in a day… amateurs! My parents brought it back and while they got their money back they turned around and spent it on more treats, toys and beds for me!
Thanks for everything Petco! I’ll be back for more stuff!
Sincerely,
Frankie the Dog

poor customer service… went here last week to buy some food for my rabbit and had an unfortunate encounter with the cashier and couldn’t stop thinking how bad it made me feel… he informed me that I had to get a different brand of rabbit food and I asked him if he could get it himself since I wasn’t aware of the brand. He then said «No I can’t leave my spot» and I, always understanding of others, went ahead to quickly obtain the brand he sternly recommended. Once I returned to the cashier, he told me to get another bag because it was buy one get one 50% off. He failed to inform me of this deal thus making me take two trips across the store. ¹⁄₅ would not recommend, never coming back to this store…

We took both our dogs to be groomed and both broke out in hives about 2 hours after. One of the employees put the collar on my dog to tight and cut her neck from her swelling up from the reaction. I called and spoke with the manager of the grooming salon and she said «Well next time we won’t use conditioner» we will never bring our dogs back here. $ 900 dollars later in vet bills to get them both better. Super disappointed.

3.5
Even though my favorite groomer Tara has moved back to the Orange location I still shop here for KL and have had two other groomers take care of King while Tara is on maternity leave, her husband Daniel works here and is so laid back and nice just like her, he listened to us and cut King precisely just like Tara does. I’ve also had Brittany cut King Louie as well, she accidentally cut King Louie’s eye lashes off (I don’t think she intentionally did it because his eyelashes blend into his face). I’ve never had a bad experience with the groomers because only certain people are allowed to touch King since a bad accident with a random groomer a few years ago.
Also I’ve noticed they’ve hired some new cashiers one in particular that is very kind and has some act right lol! But the last few times I’ve come into the store I’ve noticed that their is only one employee at the front of the store, and when it starts to get crowded no one ever comes to help them, one employee can’t do it all, and I know that some kind of management is lurking in the back office probably being lazy.
If they could have more staff on hand for the front of the store it would be a well oiled machine!
^_​_​_​^

Rude employees who act as if they are doing you a favor! Lazy and rude! Bathrooms disgusting!

I take my dogs here and they have always done a great job. the service is always tip top. I would recommend the groomers to everyone.

I came in Sunday evening on June 7^th to buy a few things. I was in a rush and got to the register where I met Cathy, the Cashier who was extremely nice and helpful. She was also very pleasant, kind, and made me feel very welcomed. I’m coming to this store from now on because of this person.

I am very disappointed with Petco grooming. I dropped my dog off this morning to be groomed and specifically asked them to trim a dew claw. Well the claw was not trimmed, after they had missed it every time
Also, they never call to say my dog was ready to be picked up. I had to call them, since it was almost five hours.
When I questioned the call, Britney, the so called manager, Rudely answered «I called I would have known if it was somebody else»
I had my phone with me ²⁴⁄₇ and there is no record of any calls or voicemails. I am disappointed, because they use to do a good job, but their service and expertise as groomers continue to deteriorate.

Called in tonight to make an apt for my dog to get groomed this Saturday. A lady name Abby picked up and said the grooming was closed. She asked me if I would leave my name and number to have someone call me back, I replied «no thank you, I’ll call». And she hung up on me. Wtf I wasn’t even done talking. So damn rude. I understand it’s almost 9 and you are about to close but don’t answer if you are too busy to listen to what your customer has to say.

I recently adopter a lab. I was really nervous about introducing her to my 10 year old Lhasa apso. They gave so many helpful hints. The trainer even gave treats to help with the introduction

I bring my dog on a regular basis. I’ve brought her other places only to have her with that dog smell. This is the only place that my dog comes back smelling wonderfully. They tell me the secret is to dry her quickly and their right. When I do give her a bath at home and use 2 towels to dry her with she has no dog smell too.

This may be my first and last time bringing my husky to Petco to be groomed. Although they did a good job brushing my husky, she came out smelling like piss! As I was putting her in my car I noticed that her entire butt and legs were soaked in piss… Petco had my husky sit in a cage full of her own pee for who knows how long… I usually take my husky to a cage free groomer but I wanted to see different options available. I am unfamiliar with Petco if they even take their dogs to the bathroom. But to allow a poor dog after being groomed to sit in her own pee is foolish. So much for my husky’s $ 60 bath.

One of the best experiences I have ever had in regards to taking my cat in for grooming! All of the staff (over the phone and in the store) are beyond friendly ! I took in my cat Bella for her very first «lions cut». Daniel was the groomer who took care of her and he was amazing! :)
Because I’ve never been with them before, they made checking-​in very quick and easy!
About 3 hours went by until I had to go pick up my fur ball and when saw her, I was very pleased and happy! With California having 100+ degree weather, this cut will help Bella keep cool and comfortable! I highly recommend bringing your cat here! :) and I definitely plan on coming back! Thank you Daniel and your crew for your services! Bella loves and appreciates you! :)

Do not use their grooming salon!
The manager at the Salon, Daniel, is very rude to say the least.
I have been taking my dogs to them for years before he came on board. I like to use the same groomer and since he had done their cuts last time, I requested him. another associate tried to switch and I explained with a sense of guilt that I would try her but that I would like to try on one of them only. They may not have liked that or the fact that I informed them that one of my dogs had an accidental ear laceration one time and an infection another time.
Today, 3 hours after having dropped them off, I received a call from the store manager that one of my dogs has to be shaved because the hair is too tangled. I had just brushed my dog so I knew that was not true so I requested not to proceed with a full shave on him. When I went to pick them up, I found out that the other dog was not touched either; Over 5 hours had passed and when asked why, Daniel, made sarcastic remarks and facial gestures that would not be tolerated in any business. So feeling insulted I asked to talk to the manager of the store and walked to the cashier. my kids went to get the dogs. Daniel opened the wooden gait of the grooming salon, told my daughter to get the dog and get out; he let the dogs out passed the wooden gait without a collar or leash: my dog ran out of the salon! Luckily I caught her as my daughter was shaking with fear and screaming for help. Another employee walked up to me and tried to come up with excuses for the salon staff and blaming the dog!
I take my dogs for grooming at least once /​month and am well aware that they are responsible for the safety of the dogs; need to put the collar and leash on the dogs before opening the gait. I was repeatedly disrespected with the facial gestures and sarcastic remarks specially by the grooming salon manager, Daniel. The other employee and store manager argued and did not once apologize until I finally told him that as a manager he should consider safety of the pets and to think about the liability for Petco; not coming up with excuses or insult a customer by saying the dog ran out on his own; just to take a moment and think about how a dog should be handled, etc.
I informed the manager that it is the most irresponsible action and to take a moment to protect /​respect a long time customer or at least apologize; no apologies until then.
I don’t think any human or pet should be treated the way they treated my pets, children and myself today.
I was a customer since 1997. The end.

Lee is by far THE best Store Manager I’ve ever come across.
Just a little background. I had insisted on driving the distance to get to this particular location just because of its 4-​star Unilocal rating. The closer Petco locations didn’t impress me much. Now, I know why THIS location was better rated than most.
Lee was so patient in working with me to fix an online transaction gone bad. I was trying to return or exchange something that an online Rep ordered for me in error due to some technical problems with my online account. Lee apologized on behalf of Petco, even though he wasn’t involved with the original transaction. Anyway, Lee spent several minutes helping me and we even swapped dog stories, as we waited for the computer system to catch up. I could hear the passion that he had for animals and he sincerely loves his job. After taking care of the return, he personally walked me to the aisle to find the product that I really wanted and was nice enough to sell it to me at the much lower online price! It didn’t stop there either. He spent the time to talk to my husband about the different quality dog food that the store had to offer, so that he could select just the right one for our new puppy. He even pointed out other alternatives that we had never thought of before, I could tell Lee knew what he was talking about because he went over why dogs need certain percentages of certain ingredients. He even knew the ingredients in order, without even reading the bags.
Well, I’d better stop with all of the accolades before my husband thinks I have a thing for Lee (even though my husband seems to share the same sentiments). Bottom line is, there should be more Store Managers like Lee. Personally, I think that Lee has a big part in why this Petco is rated 4-​stars. I’m confident that the rating will increase.
Dear Petco Corp, please give this guy a raise!

I have been shopping at Petco for a number of years, but I never really considered taking my dogs there for grooming until recently, when it seemed as if every groomer to whom I would normally take my dogs was booked solid for the holidays. Luckily, the Petco groomers were able to take my dogs in the very next day, on Christmas Eve nonetheless.
I tried to see if I could get the highly recommended «Tara» to groom my dogs, but I was told she worked at the store in Orange not Anaheim Hills. However, one of my dogs was to be groomed by Daniel, who is Tara’s husband. I was told he was just as good as Tara.
When I entered, I was a little concerned, because one of the groomers (not Daniel) was brushing one of the dogs, and it kept yipping in pain. I don’t know if the dog was matted up, or what, but I told the groomer, who had greeted me at the front desk, that if either one of my dogs reacted that way to go ahead and stop immediately. I would rather come in to pick up my unfinished dogs, than have them crying in pain, especially since neither one of them should have any reason to do so. Only one of my dogs, a longer haired Chihuahua, needed a hair trim, and its hair was not matted.
Anyway, to make a long story shorter, I was extremely happy with the haircut Daniel gave my Chihuahua terrier mix. I have never seen her look so neat and cute. I almost didn’t recognize her; she looked like a completely different dog but in a very good, very surprising way.
Either way, both of my dogs came out great and seemed to have been well taken care of. I would highly recommend Daniel if you’re looking for a good cut on your dog.

I really love this store! I have been coming here for a few years now to equip and feed my constantly expanding family of critters. I have only ever received excellent help and service here, and I love seeing the adoption pets on weekends.
I felt compelled to write a review just now, however, because of a recent experience: I have never owned a hamster. Never wanted to own one. But I started talking to my favorite friendly manager dude the other day, and he convinced me to adopt a little baby hammy! This guy was (and always is) so helpful and talked me through the entire process of getting ready for my new addition. I got a great deal on his new home and food and some chew toys and treats, then donated $ 5 for the little hamster’s adoption and BOOM! New pet! I never knew that it was possible to love a little thing so much.
I’m so glad that I have this store to turn to for all my pet needs. Thank you to all the kind people who work there and have helped me take care of my little loves for so many years. You guys ROCK! :)

Horrible service! I visited this Petco today to pick up a new doggie bed for my Italian greyhounds, the first employee took one look at me, did not even acknowledge my presence and went back to chatting with her co-​worker.
When I checked out (I purchased 2 dog beds) the guy apathetically rang me up, then pushed the dog beds at me-​did not bag them or ask if I wanted a bag (they were smaller sized beds and could have easily fit into a bag). I have been a Petco customer for years but I will start going to Petsmart-​and avoid this Petco. The customer service is terrible,