Sprint Store

Well what can I say about sprint in general? Not only are they really bad at customer service but screw people over and get offended when you call them out on it. Michael (the guy that looks like Lloyd Christmas from the movie dumb and dumber) got really mad when I called him out and told him how sales people usually try to f u c k customers over. I was already in the process of ordering my new iPhone with him when a customer next to me was there complaining about how their bill was only suppose to be 80 dollars a month and they were charging him 220 dollars. I looked at the customer and said. «Damn so I see they fucked you over too by adding two tablets that they usually tell you will make your payments lower but in reality they screw you over and charge you more. Lloyd (from dumb and dumber) a.k.a Michael got so mad that he canceled my whole transaction and told me I could go to another store because he didn’t feel comfortable helping me anymore? Haha okay fine by me. Good luck in that well paying sprint job Michael aka (Lloyd). Less commission for you is fine by me. Good luck trying to find a manager at this store as well. There is usually Michael (Lloyd) another woman who is worse than Michael and a girl in the back room who does nothing to help customers. Overall just don’t go here you’re better off just not having a phone from this sprint

It’s really hard for me to get mad or complain but this company has really made me so furious! I wish I wasn’t in contract with them! My bill is not what they told me it would be in the beginning and I always have to go to the office to see if they could fix. This past week I’ve been trying to contact the manager and each time I went they told I’m sorry she just left or I’m sorry she was busy all morning. They keep promising that a manager would to try to resolve it and contact me:… And it never happened! I’m over it and I just pay the bill because it’s not only my line but my families as well. I just hate how they lied and lied. Once my contact is over I’m moving to another company that won’t lie to me.

No one in here knows what their doing, all I went in for was to swap a number to a different iPhone (that I had before) the dumb lady said she had never seen a zero plan? So she sent me to a different store? lol idk I doubt theirs any training going on. She even had the nerve to ask my where I was working and that they were hiring. Please. Wouldn’t want to work in this sorry place.

This store should be brought up on criminal charges. They lied about what my monthly rate would be to the amount of an extra $ 100 per month. They lied to another family member of mine which costed her an extra $ 600. I would stay away from this place. I will see them again but it will be in small claims court.

I really hate to write bad reviews but at this store they give you false information, dirty games and concealment. Unprofessional not friendly ans all you get is lies. My advice to you Don’t go to this store. Scamers.

Simply, Don’t go to this place.
I don’t usually write a review even though I had bad experience with store’s employees or service because I know that it may kill the small business.
However, I have to write a review because they are not ethical, rude, and discriminate people. No one shall buy anything from them.
On September 28, 2014.
I am a AT&T customer since 2010. I tried to test drive Sprint network since their plan were so attractive. I have found this Sprint Store By Arch Telecom had iphone 6 in stock.(No wonder, everyone else sold out iphone6 but, they had a bunch because no one buy from this store)
On September 28, 2014, I visited this location with my girl friend.
They asked me to wait while they were tied with other customers. After waiting an hour and a half, they tried to find out what I need. I told them I need to test drive Sprint’s network so that i might return they phone if the service quality were not great.
Their attitude changes dramatically after my honest comment.
They checked my credit and told me «I can’t open up the account because your credit is not good enough» I couldn’t believe what he was saying. but, i don’t have any other choice that moment (following day I opened up Sprint account and ordered the phone from Sprint Direct)
I asked them to try my girl friend’s credit to open up the account. They refused the service and said they don’t want to try to open up the account for her since she was with me. It was totally non-​sense.
Let’s pretend I have bad credit (which was not true) then, they can’t open up the phone account of someone because she had a boy friend who had bad credit?
I was so angry, upset, and complained but, they didn’t care, they just ignored us.

Sadly I hate writing bad reviews but this place definitely needs some work to get it up and running with professional workers. My brother came here last year to service his account and there were 2 ladies that were very helpful… well this year he has gone 2 times and they are very unprofessional 2 guys… My brother went there on Friday ⁰⁶⁄₁₃ around 11am I believe and he said the guy working there was very unprofessional… when my brother asked where can he get the number to add insurance to his phone he told him“go to a corporate office” well lucky for him I wasn’t there… to rip him a good one! … and then after making a payment he said oh the printer doesn’t work! we cant give u a receipt… Um… Yeah that wont fly with me… the other worker was outside fixing his car… Get it together People!

I was a bit skeptical to come here because of the 1 bad review on Unilocal,but I took my chances anyway because the store is so close to where I live.
This place deserves 10 stars! Not even joking. Like, seriously. Went into the store Thursday night with my boyfriend to open a new account and purchase 3 iPhones. Damaris was AWESOME, very friendly, funny, knowledgeable, and down to earth! She was very professional and made sure she answered every question we had and was very clear about every little detail!
She absolutely made our visit a pleasant and enjoyable one! Despite minor issues opening our account at first, and the card reader not taking our credit card, we had a VERY happy experience here because the awesome customer service we received definitely made up for it! I CANNOT stress enough how great the customer service was! All smiles when we left the store.
Overall she made me really happy to be leaving T-​Mobile behind for Sprint! :)

I would give this place –5 stars. They are the most disorganized people I’ve ever had to work with in my life. This place is NOT a corporate store so DO NOT GO HERE! I got my new HTC evo and in the first month it was having problems shutting off when I made phone calls etc. They put me on a waitlist for a new phone and I’ve been on it for 6+ months! I’ve been calling every other week and NO ONE has helped and they never return my calls. Spare yourself the headache and go to a Sprint corporate store.