Wells Fargo Bank

Wow. Bank service manager to the guy who helped me at the door. The theme might have been casual for September but the service certainly wasn’t. Making a first time difficult deposit for my new job. These guys went above and beyond to help me. Awesome to see an old co-​worker there too.

Another 5 star review update. This is my go to branch… Allan and Bryan really took care of me today. Awesome Awesome customer service. It’s nice to know I can come in here and when I have any questions or concerns there’s no hesitation from the staff that I’ll be taken care of… Garden Grove location on Chapman and Brookhurst need to take note on what good customer service is.

The greeter standing in the bank right now is an absolute butthole. I have never had someone be so disrespectful to me in my life. I have banked with Wells Fargo for a very long time and, because of this jerk I will be shutting my account down and transferring over to Bank of America. I don’t tolerate disrespect, especially when I’m not asking him for any favors.

I come to this location twice a month. Today I really liked the visit lined moving faster. I like the shopping center too good location to get groceries.

This is my last choice to go to for a Wells Fargo. Customer service is mediocre. Speed slow as can possible be. If you know you are going to be busy at a certain time why not properly staff for it, just makes common sense, clearly which the mgr at this location doesn’t have. Cypress Wells Fargo is probably the best one in the area! 5 star service every single visit!

Horrible service and liars. We attempted to cash a check that had the Wells Fargo logo and said we would need to forms of identification and said a social would be good enough for the 2^nd ID. When we returned a week later they said the state id was fine but not the social. They proceed with their sales pitch of having to open an account. Just like the previous helper stated. Completely unprofessional and they didn’t even have the new account documents in English!

The Worst customer service ever. They are all about sales… if you want to cash a check, you have to wait inline to see a teller then wait for a banker to try to open an account for you then then get your cash

The only reason I even go to this bank is because it’s so close to my school but I will never go back due to the convince of it! The accountants are so rude!
For one check I went to this branch and they kept saying I needed to come back with this person, I need to get this signed and so on. I didn’t mind that every time I came back with what they wanted they would deny me and ask me to bring more things back. I finally got someone to understand and they told me that I could cash the check. So I go to cash it and this girl accountant was being ridiculously rude and just plain mean and gave me so much attitude. Then whoever she was came up to us and started yelling like wth who yells at a costumer for trying to do legit business. And she kept saying to open a new account??! I already have an account and she’s like I need your mom to join Wells Fargo before we can do anything. BS! Overall this establishment is completely childish, needs to learn rules and standards all over again because they are obnoxiously rude and seem uneducated on what they specialize in.

This bank is open on Saturday which is convenience to do banking on weekend
There are coffee pot to serve the customers, and can say these coffee are as good as Starbucks:)). The services are good you don/​t have to wait too long.
If you live around this area, check out this Wells Fargo location.

My boyfriend went to this branch for a small personal loan. He spoke with the branch manager, Leah. (spelling??) He did not have an account with them so he went in to inquire if they offer that to non account holders. Leah assured him he had a greater chance if he opened an account and deposited 100 $ for at least 24 hours. So he did, after all this was the branch manager so she surely knew what she was saying. Turns out they denied the loan due to the fact that he didn’t have an established account with them. He called to question it and the customer service rep stated that they never approve loans regardless of the amount without an established account in good standing of at LEAST one year! Leah blatantly
lied to his face just to get him to open a new account with them!!! Being the branch manager she had to have known their policy, shady business practices going on there. I myself have been with wells Fargo since i opened my first account at 18 years old!!! Thankfully, I have a secondary account with a local credit union so I will be closing my wf account!!! Ridiculous & dishonest practices going on at that branch. When I popped in to speak to her personally she was never available. She knows what she did was despicable and dishonest!!! Don’t deal with this bank if you don’t have to, especially this branch. If their so called manager is swindling people I can’t even imagine what her employees are doing!!!

Please forgive me but when I go into the bank it is for a reason, I already know I want to see a teller. The minute you walk in a greeter stops you to find out what you need to do. I understand some people are not so smart and stand in line even to open a new account. I just dont like to be hounded for everyone to know my business. Instead of greeting, perhaps they can join the tellers and open up another line and have 3 tellers instead of 2 on a Saturday morning. I also dont like being asked why I closed my savings account. I understand the tellers have a weekly qouta to make, but if I closed it I closed it for a reason. I wish they were not so pushy here.
The parking here is a nightmare. Your talking a Freddy verses Jason. I know they have no control over that. But people like having bank parking. Most banks you are able to park in front of or close too the entrance. But not here… in fact there is usually a traffic jam of people trying to find parking. Maybe they can mark a few more spots off so customers don’t have to park at the other end of the parking lot. Or enforce that employees not park there.
There was a guard inside, not sure if he had a gun because I didn’t see one. On a plus side they gave me a free water bottle and it looked like they served coffee in the morning with all the leftover cups.

What can I say, it’s a bank they treat their merchant accounts well. All the tellers are very friendly.

This branch is OK. The place looks great inside and out, the staff is very friendly, and you always seem to get decent quick service although it seems very busy.
But, I try to avoid going into the branch… minus one star here. Teller, please don’t ask me if I have weekend plans… or how many kids I have, etc. Just make my deposit instead of making me feel so uncomfortable asking questions you don’t care about. The kicker — you’ve messed up my deposits more than once because you focused on asking me shallow questions to make me feel loved. I’m 33 married with 3 tiny kids in a hurry — we have NOTHING in common. Just get my banking deposits right and in MY account.
And, minus another star for that canopy you put out in the parking lot taking up one whole up front parking space. I’ve complained several times, but it keeps reappearing. Those Vallarta customers take up all the parking, so stop taking up that space, unless you’re going to sit under it and pass out goodies. You say its because people still don’t know there is a wells fargo there… if they don’t know now, they never will. The Big yellow sign gives it away, and the lines are always long (but fast) inside. I may just try to park my SUV underneath it next time I can’t find a parking spot!