Alaska Tire Service

Needed new tires for my wife’s car. Shopped around a bit before calling Alaska Tire Services. They gave me a great quote over the phone on some Fuzion tires and i set up an appointment to come in the next day to get them installed. The place is a little run down but the employees and mechanics were very polite and professional and had my tires on within 25 minutes and I was on my way! Even got a military discount! I’d buy from them again.

Made my appointment for 10:30 and went right in; no hassles. Literally got the truck back in under a half hour… nice. Friendly folks who hustle to move the cars in and out. Got a brief but good explanation for the damage protection plan up-​sell. Did a good job on covering the FAB’s. They had good pricing, free rotations and a military discount. I’d come here again.

Great customer service at Diamond location. After being told by Sam’s Club they couldn’t patch my tire I decided to stop by and ask some tire pros. They took one look and said «oh yea, we can fix that, 20 minutes.» Great value and very friendly with a nice waiting area.

It’s been a year or so since I’ve dealt with these guys, but they certainly did not live up to their promises, it was almost humorous. I bought a set of tires from them, being told that the price was a little higher than their competition, but they do free tire changeovers if you buy your tires from them. When it came time for the tire changeover on my truck, I was told that the tires they are putting on had to be bought from them, so since the studded tires that were on the truck were bought from them, but the originals that were going back on the truck were factory tires, the changeover was charged for. Later that year, I bought another set of tires for my truck (now my summer and winter tires came from them and I confirmed that meant I would get free changeovers). You probably don’t have to be a modern day Sherlock to figure out why I don’t care for these guys… When it came time for tire changeovers, I was told that they have never offered that sort of service. I had someone else do my changeover. Just to test their integrity, I called for a quote the next week, and in their sales pitch they said that their prices were higher, but they offer free changeovers if you buy from them. Comical. I don’t live in the area anymore, but I figured it was worth the warning. They call themselves your family’s pit crew, or something like that. You’d lose an awful lot of races if your pit crew refused to change out your tires.

My dad borrowed my vehicle and I noticed a slow leak when he returned it to me. I called, they got me an appointment within 15 minutes and the actual service took approximately 20 minutes. They require you to stay with your vehicle, which wasn’t a problem for me, especially because their service is so fast! Professional and efficient. If I ever have other tire problems, I’m definitely going back.

When I called to set an appointment to get Winter tires, I was pleasantly surprised that I was able to get one for the following day. When I got there right at opening, they greeted me warmly and took care of me quickly. I only had to wait about 30 minutes to get my new tires installed. Was definitely a better experience than when I had to wait almost 2 hours at Costco with my other vehicle. Would definitely recommend coming here!

I thought tire places would be slammed right now for the inevitable black roads ahead. However, I was able to set an appt 1 day in advance only. That’s pretty quick. Service was super quick. Didn’t even take the 30 min they quoted me. The tires look like they are on right, I’ll update if anything changes. Otherwise, I recommend this place highly.

Alaska Tire Service has been my go-​to tire folks for a number of years now and I will not go anywhere else. The service is fast, the folks are friendly. I am not overly mechanical, but I have never felt I was being told to do something or buy something that I did not need – something that I have experienced at other shops.

I sent my wife there to get studded tires on a spare set of rims for winter. When I got home I had studded tires on my car, nothing on the spare rims, and my old but still great all weather tires were in my backseat. Might I add the spare rims I needed studded tires for are a different size that the ones in my car. Not only that but it is currently against the law to be driving with studs. So I have the wrong sized studded tires on my car at the wrong time of year and nothing on my spare rims. I cannot describe how angry I was. I called alaska tire service and explained my wife’s mistake. They made me an appointment for the next day, fixed the issue, which wasn’t their fault, and didn’t charge me any fees such as a restocking. They in no doubt took a loss on their tires to correct my wife and my miscommunication. I will go back and point anyone in their direction.

No fancy building and very little advertising, just fast and honest service. Oh, and nobody has ever tried to sell me a brake job or wheel alignment either. They don’t take checks, but plastic is welcome.

I had called a few times inquiring about tires, the girls there seem like they dont have time to deal with you (the one guy i talked to was very helpful) and when i asked if they were a BF goodrich authorized retailer nobody seemed to know, even though goodrich says they are. Tried to sell me a set of crap oem tires. Well I spent my money elsewhere and will not ever call them for a quote again.

I’d never go anywhere else. Been here three times, and they are the most honest, friendly, and affordable place I’ve been to in Alaksa.

Great, quick service. We bring both out Chevy’s here for tire service and haven’t had a problem

Sorry to hear that anon had a bad experience with ATS.
I have not bought tires from them before but take my son’s and the family truck twice year to change the tires over to Winter/​Summer and have not had a problem. They take appointments and they stick to them. Usually in and out in 30 minutes.
The shop is rated G for language used. This is nice if someone brings in young ones or a lady. There are a lot of shops that could take a cue from these folks.

i had a terrible experience with AK Tire Service that pretty much caused me to loose faith in commercial customer service.
last fall i had my summer tires changed over to new studded tires purchased from ATS. immediately i knew something was not right– every time i accelerated, i heard a grinding noise that seemed to come from my front gear-​case, great…
i bring my vehicle to the dealer service center, they tell me they need it for a day or so to pinpoint the problem, i comply. i wait two days as they proceed to tear my gear and crankcase apart, only to find nothing wrong. their mechanic and i take it for a ride. likewise we notice the grind-​primarely as we sped up from a stop or during a swerve or turn. we take it back to the shop and watch them scratch their heads… finally, someone has the bright idea to check the tires out. tires 1,2,3 are all the same size, tire 4 however turns out to be one size too small…
i call ATS and they come good w giving me a new tire and cutting me a check for the cost of labor for the mechanics… strangely the kid who’s tasked with remounting the replacement tire acts as if this were my fault. hmmm.
here’s where it gets hokey (er): a day after i get their check, my 5 yr old son destroys the check in my at-​home paper shredder. i call ATS and explain my circumstance, I’m immediately met with obvious skepticism and criticism by the representative on the line. i ask to have a check re-​cut minus 10% for their trouble. he refers me to their accounts payable person who is even more skeptical + downright offensive in her behavior. when i ask what its going to take to get my $ 130 check, she tells me i need to present proof the check was destroyed, and that there would be a $ 70 charge for the inconvenience… *click* –end of conversation…
so, here’s one less customer, namely thanks to their distasteful treatment of this situation-​regardless if they made attempts to right their wrong. although i treated their foul-​up respectfully and rationally, they did not extend the same grace toward my foul-​up with the check when it was destroyed…
my suggestion? stick to the neighborhood service station where you’re actually treated with decent respect. if you stick with ATS, double check their product uniformity and work.