Crowne Plaza Anchorage-Midtown

Only one person at the desk. It was not enough. Had to wait a while in line. Front desk told me Juno breakfast was free. It is not. Tiny gym. Room is pretty good.

Unilocal — Crowne Plaza Anchorage
Crowne Plaza Anchorage Midtown
Anchorage, Alaska
I want to first start out by saying the front desk lady at check in was so very nice, the concierge man and the waitress/​bartender were nice also. They were all very professional, friendly and left me with a positive impression of their hotel staff.
I appreciate that the rate at this hotel was reasonable and the décor throughout the hotel was so nicely done from the front lobby to the rooms and the restaurant lounge areas also were of a modern décor that was classy yet simple. It was clean and really gave off a wow factor from the moment you walked in. Then the front desk checkin attendant was genuinely welcoming. There were many convenient luggage carts and I was greeted with a friendly thank you for being a frequent member of their hotels rewards program. Some hotels give you a small welcome package or item like a bottle of water with a thank you note attached for being a return loyal guest regardless of the level you are on their frequent stay program tbut this hotel didn’t offer that to all their loyal club members only the top tier. The lack of a welcome gift or a free $ 1 bottle of water isn’t a deal breaker to me. I accepted and paid the additional $ 20 to stay on the executive level which is the top floors (floors 5 & 6) On the sixth floor they have a club room as part of the $ 20 extra fee, it offers beverages and light food items from what I was told. But I never experienced it myself because of an issue that occurred. The primary reason I was willing to pay the additional $ 20 a night was because I wanted a room on the top floor to avoid hearing people walking above me as I frequently stay in hotels and I don’t like hearing that all night. I was assigned the last room available on the sixth floor (the top floor) Only I soon found out it wasn’t actually an available unoccupied room. Someone was already assigned to that room.
I think perhaps my stay was just the perfect storm because I’ve never run across so many issues as I did at this hotel and it just became a list of «cons» as I took note of the stacking issues and came to the conclusion that this would simply not be a hotel I would stay at in the future. Allow me to explain.
Upon check in I was given an occupied room, meaning someone was already staying in that room. I don’t blame the front desk, that would probably be housekeepings error. I understand accidents happen but I couldn’t help but to think what if someone was given the key to my room they could just take all of my belongings just as I could have taken all theirs. So I returned to the front desk to get another room. I specifically desired a room on the top floor so I wouldn’t hear foot steps above me but there weren’t any more rooms left on the top floor. I would have been assigned a room that I’d hear people above me on the 5^th floor. I was willing to pay the $ 20 more per night but only to be on the top floor to avoid additional noise. Since it was no longer available I just went back to my original rate in a standard room that did not include the club room access. Although I don’t blame the front desk for giving me an occupied room (I blame housekeeping) either way it happened and it shouldn’t have and it was an inconvenience and not the best way to start out my stay.
This 2^nd room… I was assigned a room with an adjoining door even though I requested no adjoining door in my reservations.
I could hear people below me talking clearly the walls in the hotel were just thin. I could also hear the cars on the road so my conclusion was that this hotel was not equip with quality walls that decrease sound. I could also hear a dog in a room near me barking for three hours. If you’re a light sleeper the heater is loud.
I ate dinner at the restaurant in the hotel the rib eye steak was great as well as the asparagus served with it however the mashed potatoes were not warm and they were dry. The service in the lounge was excellent. I was frequently checked on and the waitress was professional, cheerful and friendly.
The parking was free as well as the wifi. There was a microwave and a mini fridge in the room as well as an iron and a flat screen tv. The cable channels were limited but I don’t require a lot when it comes to the tv so it suited me fine. The location was close to the airport and that was helpful to me. It’s not within walking distance to downtown, it’s also not close to restaurants that you can walk to. However it’s located on C Street so by taxi it’s a straight drive down C Street to downtown. They have a computer room with two computers to use with printers attached. In the lobby there’s also a small shop to buy snacks, beverages and postcards.
I appreciate that it’s clean and modern and the employees were nice but I could hear people walking above me, dog barking, cars on the road and last the heater.
I will pay extra to stay at a different hotel. I do not recommend this hotel

I thoroughly enjoyed my stay here. Friendly check-​in.
Great benefits for IHG Rewards Club members. The breakfast buffet was fine. The club lounge was very comfortable and convenient with constant food and drink available.
The room was clean and comfortable. Great beds.
It was unfortunate that the gym was out of service during my stay, but the accommodation at the hotel next door’s gym was good and unexpected (I thought I was out of luck).
I would not hesitate to stay here again in the future.

This place is supposed to be 3.5 stars but it’s in comparison to the other hotels. They have a complimentary happy hour for those guests on the executive level. You pay up to $ 100/​night extra to stay on this level and it’s not worth it! The happy hour consists of basics spirits and coke, tonic, ginger ale, sprite and diet coke. And some craptastic leftovers or stuff they mixed together out of whatever was going to go bad.
I asked the attendant what the pot stickers were made of and he said «vegetables» I said «are you sure?» (I’m allergic to pork) he shrugged his shoulders and said «I don’t know». I asked him to find out and he just looked at me and repeated «I don’t know». Perhaps he was too busy reading his newspaper and drinking coffee in the back. You can take the $ 100 extra and go to Orso, Simon and Seafort’s or a local brewhouse for that amount. And still have some extra to replace that crappie breakfast buffet!
This is on top of the mildew shower and curtian, dirty glasses and the attitudes! #onthecompanydime

Dinner is good. Food is good and consistent. Nothing amazing, but for a restaurant in a hotel, they are above average. The seafood chowder is friggin’ delicious.
Breakfast though? That’s another story. The buffet is ok — standard buffet, with greasy meats and powdered eggs, grits, oatmeal, and a daily rotating selection of biscuits and gravy, french toast, or pancakes. Small continental breakfast selection as well. They also have a breakfast menu, which you really have to ask for (it seems to never be volunteered), and I gotta say the best option on it is the reindeer sausage and swiss omelette (de-f’in-licious). What frustrates me about breakfast is the following:
1) The service is friendly and motivated but PAINFULLY slow and inattentive. I want to be clear that I don’t thing this is because of the servers, I think this is a management issue. I don’t know if the management requires a record amount of silverware to be rolled, but it seems like one of the two servers are rolling silverware CONSTANTLY. That and some normal breakfast «staples» have to be requested because they are not readily available. This takes up a lot of the servers’ time.
2) There’s no ketchup. I don’t know what the statistics are, but I estimate something like 147% of the world population likes ketchup with their eggs or breakfast meats in the morning. Occasionally, they have small bowls of warm, crusted-​over ketchup sitting next to the heated food trays on the buffet line, but really — how much would it cost to have a bottle of ketchup and hot sauce on the table? Or at least have enough rolled silverware that the morning servers aren’t constantly tied up with it so they retrieve it in a timely fashion?
3) The breakfast vouchers are worth $ 12 for the breakfast buffet, but have no value toward similarly-​priced menu items. Are they using some special grade of food and labor for the menu, vs child labor and GMO food for the buffet? Why not just make the voucher good for 1 adult buffet or $ 12 (or even a lesser amount, like $ 10) toward any menu item?
Juno really isn’t a bad place, and I feel bad saying seemingly negative things about the very sweet and friendly breakfast staff, but whoever runs this place needs to stop being such a cheapa$$ and shift the focus to service and quality from … whatever the focus is on right now. This place would be at least 3, if not 4, stars if not for the breakfast woes.

My only place to stay while n Anchorage. Of course there r some things to improve on but worth the money… Join Priority Club… Love this place.

I’m surprised by the low score this hotel is receiving. We’ve stayed at most of the hotels in Anchorage for at least a night, and I rate this hotel as one of the best in town.
The room was very reasonable and well appointed. Many convenient power receptacles (none usb however). The bed was very comfortable and the whole room very clean.
We enjoyed the Juno restaurant. The prime rib salad at $ 8 could have been a meal. The beer prices are high, but week drinks weren’t. We didn’t have a main entrée (also spendy) but the chicken burger was perfect.
The pool/​hot tub area isn’t as big as a few, but it was very clean and comfortably warm! Tepid pool water is the worst.
The CP isn’t well located for downtown access or walking, but they have free shuttles for both the airport and downtown.
Is this a 4+ resort hotel? No. Is it one if the nicest, newest, full– service hotels in Anchorage? Yes. I’m giving it five stars to counteract the low stars others have given it.

We are staying at the hotel and decided to try this restaurant. It was an odd time of day and there were few people. The décor is pleasant and not over the top.
Our server quickly greeted us, handed our menus and answered questions.
Bacon wrapped scallop Appetizer arrived quickly and was terrific. Seafood meals came reasonably soon. This was a great intro to Alaska dining ! Meals were wonderful; this wold be a good place to return to.

Really great food– had the seafood chowder, which had bacon in it (delish), crab and artichoke dip (the bread was so good) and steak bites which were ok. My husband had the captains seafood platter. The fried halibut was the best I’ve had in a long time.
The only thing I didn’t like was that you had to seat yourself and there was no visible staff. I was wondering if we’d be sitting for a while but they came out in about five minutes.

I should have looked at the Unilocal reviews before booking but I booked my room strictly on price through Travelocity.
If I would have known I would have made a different choice on where i stayed.
I didn’t join the membership other reviewers mentioned… and i understand the perks only come after reaching status.
Even without being a member, the basics of any decent hotel is to provide coffee and water in the front lobby. Every other hotel that I have stayed at in anchorage provides this. It is pennies to provide this service. It is either laziness or short sightedness. Maybe they provide free coffee on the preferred floors?
Basically if you don’t have preferred status at this hotel… you can basically expect absolutely nothing extra.
They don’t even provide ketchup in the buffet line… had to ask for it.
Service at front counter was nothing exceptional, wait staff at breakfast seemed to be understaffed and haggard, room is ok, free wifi was good.
BUT, I will prefer to stay at the courtyard marriott or the hilton garden inns next time. The hilton garden inn even provided cookies all throughout the day.
Staying at the crowne plaza was pretty much like staying at an extended stay hotel… nothing extra.

Very, Very slow service. Ordered my soup and burger and had to wait over 30 min. Place was not even busy. This is awful!!! Based on that alone i am giving this place 1 star. Food was good, but not excelent!

Slowest service by far… Really disappointed it took over an hour to get my food and there was only two dinner parties…

What rule says that every restaurant, hotel or otherwise in Anchorage, has to offer the same bland, boring food and lousy beer? Burgers, steaks, fish & chips, sandwiches, all blaaaahhhhh here at Juno. Bland. Everything tasted like it had been thawed in a microwave.
Not worth the price, or the slow service. There are better options in town.

This is a very fine hotel and that’s especially true if you are a Priority Club member. As it’s free to join so, if you are thinking of staying here, join online first. Why you ask? Read on.
A Crowne Plaza is at the top of the IHG suite of brands. This particular location is less than four years old so the property looks great. The atmosphere is modern and bright and airy.
I spent many days here over two weeks and throughout my stay I found the customer service to be great. That includes everyone from the front desk to the bartenders to the wait staff.
The rooms are very nice, spotless, and the beds are extremely comfortable. If you are a Priority Club member you will be on a restricted floor with keycard access. In addition, every night you will enjoy two hours of free drinks and light hors d’oeuvres! It doesn’t get much better than that! Wait; it does. You also get free breakfast!
This location is about three miles outside of town and it’s a straight shot directly into the city. It’s also very easy to get to the airport. Parking is free.
If I visited Anchorage again I’d stay here in a heartbeat.

This restaurant features some terrific local fare and a nice variety of wine and spirits. The menu options are plentiful and food and service are also very good. Order the seafood chowder and Halibut Olympia and end it all with their Apple Bourbon Bread Pudding. You will love it!

Juno restaurant offers breakfast, lunch or dinner with a delicious menu featuring both traditional American fare and regional Alaskan bistro items. I have found them to have the absolute best Seafood chowder around and as much as I have travelled, I have many chowders to compare it to and it’s simply one of the best! Some of my favorite items on the menu are the Cedar Plank Salmon, Halibut Olympia, Alaskan Halibut Fish & Chips, Ribeye Steak and truly, all of their sandwiches, hamburgers and the Fish Tacos are astounding as well. For dessert, well, i have had and enjoyed the bread pudding most of all.
The Juno lounge offers a wide selection of premium cocktails, a fantastic wine list and a variety of both draft and bottled beer. Lighter fare and Alaskan bistro appetizers are also available.

Ugh, do not write a review for Juno since this is an entry for the hotel itself. It’s too bad disgruntled eaters have otherwise lowered the ratings of one of the best hotels in Anchorage. All my colleagues stay at the Captain Cook, but this hotel is modern, convenient, and the beds are SUPER comfy. They have a nice pool and workout room, and the elevators have to be activated by your room key, which is a nice security touch. Usually this place is pretty expensive, but I got a good deal on hotwire. Only gripe is the parking lot is absolutely full by 7pm, so if you’re working hard long days in Anchorage, you’ll have to circle a couple times to find a spot.

I’m from Anchorage and get this room so the kids can go swimming.
I call before I check-​in and ask about their pool. They tell me yeah its open until 11pm. I check in and ask about the pool and dude says yeah its open until 11pm. The kids and I throw our stuff off and head down to the pool. Big sign says closed for maintenance. Really. Come one the people working there should communicate better. We will not go back, there are plenty hotels in town with swimming pools.
The pool there is small and only 5 feet deep.
Enjoy my money. You earned it.

I’m not sure why most of the reviews are about Juno when there is a Juno restaurant listed on Unilocal.
I am going back and forth between 2 stars and 4 stars.
The good–
I’m a platinum member for Holiday Inn properties and am treated very well at this place. The 6^th floor lounge has a daily happy hour for the members with free drinks and food. They have a nice breakfast there as well, included.
The staff are friendly when I arrive and the shuttle service has been more than kind to me when I needed to go out to get food.
The Bad-I’ve stayed here several times and every time, until now, the rooms have been very clean. This trip, I checked in and went to my room and two times random people walked into my room which confused me and didn’t thrill me.
I went to take a shower and it was very dirty, which somehow grossed me out quickly. I tried to clean it and stopped myself. I went to the front desk and the lady there was very helpful and put me in the room across from my current room so it was easy to deal with my luggage.
Room clean? well sort of. In general yes but I open the refrigerator and see a ½ empty juice box with straw in tact and a tray of burritos. So, I ‘m going to have to say this room is clean enough for this trip.
I will stay here in the future but am a bit disappointed with the cleaning.

This review is for the hotel restaurant «Juno» only.
We stopped by last week for an early-​ish, mid-​week dinner. The restaurant wasn’t very busy, there were more people in the bar area which has tv’s and is nicely sectioned off from the main dining room area.
The restaurant is «seat yourself» but they do have a hostess podium I’m guessing for those busier nights or when they’ve got a dinner special or special event going on. We walked in and found a seat and received a lukewarm greeting from our server. He did bring water & menus right away and then our drink order shortly after.
The menu is all Alaskan themed, and has a good bit of seafood. We ordered a crab artichoke dip appetizer that comes with crusty baguette slices. It’s very tasty and not like most of the crab artichoke dip you find at the chain restaurants. This dip you actually get a lot of crab and big chunks of artichoke with a bit of cheese melted through. I usually expect pulverized crab & artichokes mixed in a ridiculous heap of greasy cheese from the chain restaurants. For my meal I ordered the blackened halibut tacos and my husband had the cedar plank salmon. The halibut tacos were great. Two tacos come in flour tortillas with lettuce, seasoned (not breaded!) halibut, a little cheese and topped with a fresh pico sauce. Cocktail sauce and sour cream on the side. I also had the yummy yummy cinnamon-​sugar sweet potato fries. YUM.
My husbands salmon was amazingly moist & tender and came with tasty garlic mashed potatoes and steamed veggies. (I sampled everything!)
We’ll go there again and hope for a different waiter. He really had no personality and seemed bored.