Schlotzsky’s Deli

We have tried this place twice and both times it was not good. The sandwich size and quantity of meat is great for the price; however, it is greasy, a little soggy and not super flavorful; definitely made our stomaches hurt :(The staff is slightly off putting, as is the overall ghetto vibe. We do not recommend, even with a groupon.

We are regular customers and while we’ve seen the overall appearance of this location improve, the food and more importantly the service has worsened. We stopped in around 11a this morning and found the woman at the register to be clearly agitated with a customer in front of us. We were next and were rudely asked if we had a groupon. We responded with ‘yes’, while she yelled groupon to the back of the kitchen and from there it was down hill. My girlfriend ordered a regular and was met with a verbal challenge of ‘what do you mean, we don’t have that size, just small, medium & large’. I get it, we ordered wrong, but the attitude and eye rolling from this woman was enough that we would have left if we hadn’t already purchased a groupon. This location has clearly had some personnel issues in the past (yelling conversations from the kitchen that overpower the seating area), but we’ve never experienced anything this blatant before. Our sandwiches were also off, cold in the middle and much less meat than usual. We like schlotskys and would like to remain a customer, but may avoid for the foreseeable future until management makes some changes.

Came in for the first time today, it’s been several years since I’ve eaten at a Schlotsky’s so I had the nerve to ask a couple questions about the menu. The girl working the counter treated me like I was stupid, and then when we realized the sandwiches would be hot, we asked that they not warm it up and were told too late, we should have said it earlier even though they hadn’t even made them yet and when trying to get the girl’s attention she ignored is several times. Super rude staff, sandwiches were a mess and a complete waste of money.

I wasn’t sure about eating here, the outside wasn’t the most inviting, but I saw they fixed it up a bit and then I got a coupon from groupon so I thought I would give it a try. I haven’t been one in many, many years and they have a lot more choices than I remember. I was happy with the service and the food, it’s also close to my house.

Ordered a pizza and a Cinnabon. The pizza wasn’t what you could call a pizza. More like pizza toppings on a slice of bread. It was only ok. The Cinnabon might have been good if I had not eaten fresh-​baked Cinnabons hot and gooey from an actual Cinnabon location in the lower 48. It was my first visit to a Schlotzskys; I was disappointed. Nothing wrong, per se, but there are many better pizzas in Anchorage.

I came to schlotskys for a pregame snack. My friends said it was good, so I thought I’d try it out. I ordered the chicken Caesar salad, I didn’t know what sandwich to order because of the complex menu. By the way their prices are very high. The chicken came out and I thought it looked pretty good. Turns out there was a chicken bone in my salad! What the f***! How gross is that?! F*** this place!

My review is for the Cinnabon’s located inside of Schlotzsky’s Dimond Store, OMFG!!! You can place an order ahead of time for special events or catered events, buy a single cinnamon roll, or a box of them, with the awesome cream cheese frosting… butter…caramel…pecans or almonds, you can even order extra toppings. Some times there are the day old rolls that are half-​priced that are still amazing and excellent shape as the same day rolls. They come in boxes of either LARGE Rolls of 6 or box of small rolls of 15, same sized box. You will smell ‘heaven’ the moment that you enter the front door… it’ll never leave your sense of smell memory.

This is conveniently located so I gave it a try and was very impressed. The cost is under $ 15 for a meal. The sandwiches are delicious and filling. I normally order a small as I ordered a medium and could only eat half.
In summary, speedy service, great food and reasonably affordable makes this a great lunch break.

We came here bc we were in the area, pretty hungry, and had a coupon from the northern lights book. I would not come back! I got some turkey Italian on ciabatta. The flavor was generally good, but I really didn’t like the quality or texture of the turkey. It was the texture of canned chicken. They were not a fresh deli at all! They are the lowered end of the fast food spectrum. It was my first time and expected a bit too much I guess :/​we won’t be back, even if we do have a coupon.

The new system they tried to implement here absolutely fails. The people who run the cash registers take a very long time to input your order, and it takes a very long time to get your food. They try to bring it out to you, but they’re really bad about that. They really need to go back to calling numbers to get your food.
It just took them about 30 minutes to fulfill my dad’s order which was a basic turkey sandwich… that’s just terrible. At least they offered him compensation for the wait I’ll give them that.
Schlotzsky’s just really needs to get it together because the food is pretty great.

New ownership … Thought I’d give them a try since I lived on Schlotzkys growing up in Texas. Don’t waste your time. Stood in line for 15 minutes while girl fumbled with cash register. It’s 3:10pm (not the lunch rush).
Like I say, until they hire some people to run the place, it’s the same ol same ol absentee owner. No change at all.

I love (most) Schlotzskys… But this has to be the worst franchise location in their system! Rude employees, and idiotic hours of operation. What restraunt closes at 6:30pm? To make matters worse they leave their lights and open sign on long after they close! Avoid this place at all costs!

I came in to the Anchorage location on Dimond Blvd. on Friday 8÷30÷13 at 12pm. We had called in an order for pick up and the order was wrong when I paid and I asked the employee to correct the sandwich and she informed me that if wanted the other sandwich I would have to pay for a new one as this was not the sandwich that was ordered. I explained to the cashier what the order was and she continued to argue with me over the order. She continued to tell me the only way to fix the sandwich was to pay for a new one. I then asked for the manager and she left the counter and was gone for a few minuets and when she came back she rudely told me I would have to wait a few minutes. So I stood at her register waiting and she snapped at me to move so she could help another customer. I moved to the pick up counter and waited another 8 minutes and the manager did not come. I asked the woman if it would be much longer and she said very rudely that they were busy so I would just have to wait. I then told the woman that I was on my lunch break and at this point I will not have time to eat and that I would like to see her manager now. When she got her manager the manager asked me what the issue was with the food, I explained that the order was wrong and that I wanted the other sandwich. When the employee again snapped that we ordered the other one. The manager asked what the correct sandwich was and she corrected the sandwich and the employee then took my bag that had two sandwiches in it and threw it in the trash. When I asked her why she just threw the other sandwich away she said I should have taken it out, she then tried to make me take a sandwich back that she was now pulling out of the trash! I told her I would not be taking that and requested that they make that sandwich again. when it was done the employee threw the bag with the second sandwich in it at me and walked off. I can not believe that this type of customer service is ok in your restaurant! I will NEVER be ordering from your restaurant again. If I was the manager of that location I would work on your employee’s customer service skills and tell them to never ever offer someone food they just pulled out of the trash! That is so disgusting! Also there were flies all over the lobby…

Went to Schlotskys for the first time, they have cinnabon… They serve them cold & hard. The sandwich was ok. In the drive through, the menu has no details whatsoever. NONE. So I ordered a ham sandwich and it had lots of mustard. I would have asked for no mustard but it didn’t occur to me that there would be mustard. It was inedible. The sandwich may have been good to someone else. The three stars is for the cinnabon issue (I would have given it two stars but my husband thought his sandwich was good so I might be being really picky about the sandwich). Who serves cinnabon like that?

Ordered a sandwich in the drive through and pulled forward to be handed my drink (flat) and chips (stale). Was listening to the radio and noticed a lot of time had gone by — got the guy’s attention and was told that the oven had turned off and they had to reset it, so my sandwich would be «a few more minutes.» 10 more minutes passed; cars now stacked up behind me. Guy comes to window and asks me to pull aside as my sandwich is still not done. I asked for my money back. He closed the window and left to speak to someone. More time passed — I got mad and left. In exchange for my $ 10, I got flat soda and stale chips. NEVER EVER EAT HERE. It is dirty and has terrible service.

Good if you like the mechanical and plastic tastes, as well as throwing your money away! Another gross, corporate chain that thinks handfuls of shaved iceberg lettuce smashed between a dry, stale bun constitutes the value of an $ 8 sandwich. Absolutely disgusting and unsatisfying.

This is the worst deli in anchorage! Assembly line sandwich with no flavor and flies? Where the hell do you get flies in anchorage in the winter? So many flies in the dinning area I was thinking… How many in the food prep area? Ok now I’m not hungry at all. I haven’t seen a fly since the snow started. Is Schlotzsky’s harvesting them? How dirty can this place be? ok I’m done but that is the last time I will step foot in that vile place.

This is a corporate machine in the Deli Business and I am not impressed. You can ask for certain items on your sandwiches, but regardless, it all comes out tasting the same. At least in my book it does. At «Other» Big Business Sandwich shops, you can walk along as they make your sandwich, when I looked at the ones from Schlot’s, it really appeared to be a uniformed, 3 day type training sandwich school result. Just not my cup of Ham if you will…