Thrifty Car Rental

I gave this place one star because you had to give a star to post a review! I booked a car with them and made a mistake and booked it for 12pm instead of 12am. Oops. Well they had already rented out my car I total understand my fault! The part that makes me give them such a poor review is that he said he didn’t have anymore cars at that price My first reservation was for 151.00 but the price would be 242.00 I asked him if he could do any better on the price he shook his head no. I said ok I’m going to see what prices the other car people have. He put his head phones back on. I walked 15feet over to budget asked for a midsize the price was 151.63 in 5 mins I had keys in hand and on my way.
The part that upsets me is not the loss of my reservation total my fault. It was the lack of care he had toward my situation.

Watch out for their «quoted» price and the information from the desk clerk. While my husband was taking care of the car rental the front desk clerk said «these items on the contract are required and included on the quote» they were not and our $ 1,000 rental turned into $ 1,500. So, I feel like these people are cheats. When I called I was told the front desk records all conversations and the manager will call back. Never happened! Go Elsewhere!!!

Rented a car to drive to Denali, paid $ 135.00 for 5 days! It’s the slower season so they slash rental prices, go to Alaska the beginning of September! We were skeptical as the reviews were not good, but this ended up being a really easy, relaxed and great experience. We were even an hour late on pickup due to a misunderstanding on our end, and they were totally flexible, and were willing to hold cars up to 4 hours after scheduled pickup times! You get a sheet to walk out to the car with and write down anything you see using their codes and picture of the car, we were VERY thorough with this, and we also took pictures of every angle of the car with time stamps before getting in it. We ended up with a super fuel efficient little Mazda hatchback. Overall, great experience, and would do it again in a heartbeat, thank you!
They also have a shuttle! They picked us up from our hotel and dropped us at the airport!

The car we rented was fairly clean but smelled of cigarette smoke. We were lucky and didn’t have any of the issues any of the people on here have mentioned. They would have gotten 5 stars but the customer service wasn’t the friendliest in the world.

This was the dirtiest rental car I have ever rented from anywhere. Usually when I rent a car, the interior has been thoroughly cleaned. This one was filthy. The outside was all banged up as well, but that mattered less to me (I just filled out the preinspect form thoroughly).
It’s super expensive, which is not the place’s fault, just the taxes on rental cars in Alaska is outrageous. But I am giving this one star because it was so filthy.

Rented a car for the weekend and we chose this place since it offered the cheapest rate. It also closes at 6pm which is an hour later than Avis. We got our car newly through the car wash and were good to go. This car rental had a better selection of cars to pick from their cheapest line. We got a Toyota Corolla that made our road trip to Fairbanks and back possible. We rented our car from Friday evening to Monday evening for about $ 90 or so in addition to gas. When we returned the car we found that they also shuttle to pick and drop you up for free.
I know we plan to use them again soon!

This is the worst business I have ever had to deal with (zero stars if I could) I can not stress how strongly I recommend that you never rent a car from Dollar/​Thrifty Car Rental at Anchorage International Airport. Last year I rented a car from them for the weekend. I travel all the time and this was the worst shape car I have ever rented. It was covered in dents, scratches and had almost 40k miles already. After spending 20 mins filling out the pre inspect form we were on our way when I noticed on the bill that they added a bunch of extra roadside services charges that I had just declined. After a phone call it was resolved.
When I returned the car is when this trip became hell. As soon as we pulled up, the attendant came out with our pre-​inspect form, walked directly to the back of the car, got on his knees and pointed out a 2 inch scuff scratch on the bottom/​underside of the bumper. You could not see this unless you were kneeling on the ground. He immediately had us come to his booth and demanded us to sign several forms offering guilt and giving them insurance policy #‘s to pay for it. I quickly became upset because we did not cause any damage and declined signing anything after a heated conversation with the manager.
Over the last year we have been fighting a battle against this company. We have been receiving threatening letters to pay almost $ 1,100 in damages. After numerous hours of phone calls and research it was obvious that the Floyd Brothers who own this business are running a scam and do this all the time. We have responded to all of their letters and over and over denied any guilt and refuse to pay. Recently they have turned it over to a credit collection company who has been violating the collection act by calling relatives, work and home after we sent cease/​desist and debt validation letters. We are now down to our last resort and are going to be suing dollar/​thrifty, floyd and sons inc, and the collection company for damage to credit and violation of collection act.
From the number of people, friends, family etc, that I have informed about this scam I am hoping that everyone will stop renting from this company. I wouldn’t wish this experience on my worst enemy.

I got a nice SUV in Anchorage. I got halfway to Homer when the needs maintenance light came on. When I returned it they wanted to charge me for a windshield chip. I guess the extra, outrageously expensive insurance paid off for once. I have rented all over the world & have never looked for windshield chips, nor have any of the people ever mentioned to mark any of them down. I love Thrifty’s prices, but will go elsewhere in Alaska. Thanks to the other girl for looking at my contract instead of the other that had been left in my car & pointing out it was covered.

I had a great experience. The car was ready on time, the workers were friendly. This spenard location will pick you up and drop you off at nearby hotels. If you rent from the airport, there is 30% tax, but if you get from this in town location, it’s 18%. Would use again for sure.

Let me tell you, Thrifty saved my life. Needed a last minute rental and Thrifty was the ONLY place in town that still had a car. Around Christmas time, all the folks from the villages come into town and rent ALL the cars. And when I say all the cars, I mean ALL the cars, every economy, full size, van, limo, truck, tank, snowmobile, camel, horse… if it goes, it’s RENTED. So if you’re coming to Anchorage any time in December, call waaaaay ahead or you’ll be sorry. I got lucky and the girl felt sorry for me and did some fanagling with scheduling to get me a car since I only needed it for a few hours. I forget her name, but she was a lovely Albanian girl who went out of her way to help me.
I wasn’t really crazy about the Camry I rented because small cars (especially without studded tires) don’t do real well on the icy roads in Anchorage. But given my desperation, I wasn’t gonna complain… I just needed something to get me to the airport in the middle of the night. But it was clean and well maintained, and they were nice enough to include an ice-​scraper, which National Car Rental had not.
What I also liked about this location is it’s off-​site of the airport, but they allowed me to return it to the airport in the after-​hours overnight drop. Very convenient and easy to locate. Good experience… would use them again.