U-Haul Moving & Storage of Anchorage

I have used this place 3 times in the last 6 months. The first two I used a plastic card for payment and didn’t have a problem. I didn’t have time to notice if the employees were friendly the first two times. This time, I had a little more time, and NONE of the 3 I saw were friendly and they all could have used a course on customer service. When I was sent out to find the guy with the truck, he was NO WHERE. I went back in and the woman who sent me out told me he was in the back pulling up the truck. Why didn’t she tell me that when she sent me out to find him??? I paid by cash. And had the truck for 24 hours. I brought it back the night of rental (half way through the 24 hours), clean but about 10 extra miles. I expected them to check in the truck then call me with the extra charge for me to come by and pay. They never called, so I called the next day, and was told the charge was $ 10 but a $ 30 late fee on top of it. I freaked out and said no way and told them of what all happened and the business not contacting me. They were going to forward my comments to the business to call me, but guess what? NO CALL AGAIN! Instead, I get an email 2 days later from COLLECTIONS for the $ 40. But the email said if I paid in 7 days they’d waive the late fee. Of course I paid the $ 10 right then. But it pisses me off there was a late fee in the first place and that it was headquarters collections that contacted me.

Very well run location. Pickup was quick and smooth as was the drop off. Covered area to check over the truck while it was raining was welcome. Very friendly staff also made this a great experience. I was allowed to leave my car on the lot over night since I didn’t get a ride to pick it up. Other locations refused to allow this. This is the location to go for a Uhaul in Anchorage.

Staff nice and professional. The time for installing my trailer hitch was changed and they let me know in plenty of time. I pulled up and the gentleman doing the install met me outside and walked me through the process and what I needed to get back on the road. No fuss no muss = happy customer.

Well I don’t have much experience with rental moving companies and while it wasn’t a horrible experience, it definitely wasn’t 3 stars good.
I know I should have made a reservation but my buddy helping me move said he never did, so I went that route. In the end we had to wait until 6 PM to pick up the truck. We get there and the lady is like, «So you’re going to return it at 11:15PM right?» What?! I thought when you rent it you get it for 24 hours. She said generally yes, but this is the busy season. We aquiesced, but I was uncomfortable with the 5.25 hour window to move all my crap, especially in the fading light. We pick up newly bought couches and head to the old abode to pick up a pack rat’s life hoarding to move to the new abode. I call back and say I’m nervous about the return at 11pm return time and dude tells me I can return it by 9AM when they open the next day. Then why the 11:15 deadline from chick behind the counter?
Anyways, we went on our weary way. The truck made a loud screeching noise as we drove, which was probably due a rock in the brake pad, and made the experience that much more delightful. Generally I’m not too grouchy, but I felt a little taken advantage of by the price per day on the side of the truck at $ 29.95 per day, but also has side fees of 0.79/mile, refill on the tank of gas, etc… It’s cheaper than hiring someone, but I had learned a few lessons in moving. We finish our business and drop the truck off, and realize the green copy of the receipt that dude told me to drop with the keys wasn’t in the envelope. Girl was too busy flirting with another dude behind the counter to fill us in on the details, and didn’t even give us all necessary documentation. Stressed out and sore we tossed the keys in the drop off box and stole away like ninjas in the night. I hope I don’t have to move in a long while.

I’ve used this business a number of times and there are things that need to be improved. The facility itself is in a decent, accessible location but the parking lot is far too small for the volume of customer cars as well as outgoing and returning and parked trucks. It is bad enough that I hesitate going there and they would receive more business from me if the facility were improved.
I ordered supplies online to be picked up at the store. I expected that they would have pulled the order and I could just pick it up. However, after waiting in line, the staff seemed surprised that I was even going to them and told me to pull the items and they didn’t need to check it.
The wait at the counter is consistently long but most times the counter staff is pleasant and informative. In fact, the staff deserve 4 – 5 stars for their ability to handle the number of customers and willingness to help. However, there need to be more of them. One staff member made sure I could get my car parked because the parking lot was jammed as they rushed to clean incoming trucks. Another cleared off a cart for meas I was pulling my order.

After being annoyed waiting in line with only one person at the service desk helping customers and not clearly letting me know that I needed a ball hitch for the rented trailer, my annoyance turned into appreciation. Dustin, squeezed me in to work on the electrical needed to work the lights on the trailer, and he did it half the usual time, saving me a bit in expense. For my short wait, they offered me coffee. Great job! And thank you!

Fortunately, I’ve not had many moves, but when I do, I use Uhaul. I’ve never had a bad experience with them, and the Anchorage location was the same. We rented a cargo van for a little over a week. Initially, the cost structure was a little confusing, but they assured us that the software calculates the final rate so that it is the cheapest possible for us. Nearing the completion of our rental, we called to confirm the drop off and request an extension. For some reason, the rep told us that instead of extending our rental, we should return it and then rent it out again. So we did so, but when we arrived that morning, the store owner told us that that was unnecessary. Pick up and drop off was always quick for us, b/​c we do it earlier in the day. I can whole heartedly rec this location.

We rented a trailer to move our one bedroom apartment across town. When the workman hooked the trailer up to our car he said that the brake lights weren’t working on the trailer. Then he just walked off!
We sat there waiting for him to come back and when he didn’t my boyfriend and I got out there to investigate why the connection wasn’t working. It turned out that the cable from the trailer hadn’t been properly taken care of and it was packed with muddy snow and rusty. We cleaned it out the best we could and got the lights working a little bit. Did I mention that it was –15 degrees outside because it was the middle of January? So uncomfortable!
At least the price was right and the trailer got the job done. The staff inside was very friendly and let us know that we didn’t need to return the trailer for 24 hours which took a lot of stress out of our move because we thought we only had it for 7 hours.

O have been here at least 5 times now and been happy with the service so far. Only down side is the wait at the counter. Since UHaul locations are independently owned there’s not much that complaining about it will help with.