Braum’s Ice Cream & Dairy Stores

Went through the drive thru today to grab breakfast. Got to first window and the girl repeated the order which was different from my order. I repeated the order and it ended up being two transactions. No biggie. I got to second window and was reading the receipts while I waited. My coffee was missing. When the manager opened the window, I told him the coffee was missing. Rather than just fix it (I should point out only two customers at this location… I can guess why) he proceeded to get on their radios asking the other two if anyone heard «him order a coffee». Then he continued to be confrontational. The ridiculous part is I just wanted the coffee I ordered and already had the cash out to pay for it. Not like they were being scammed.
Even after I paid he still wanted to argue and lecture. I would avoid this place for customer service alone.

Always enjoy the ice cream! The server always piles on the fudge and nuts. Burgers are bland. We stick to the ice cream.

I went through the drive-​through yesterday and ordered an m&m MIX. At the window, the cashier started to hand it to me without a lid; I requested one since I didn’t need overflowing ice cream all over my car. He turned around and STUCK HIS HAND into the cup to scoop off the top layer of ice cream before putting a lid on it. I watched through the window as he did this. He did not have gloves on. Gross!

Nice store. It’s an ice cream shop/​fast food joint/​small grocery store all combined. It looked to be super clean and the employees were friendly and efficient. Limeades were really good (cherry with extra lime, please). Excellent selection of ice cream flavors, fresh waffle cones and very generous portions. I did the double scoop with cookie dough and peanut butter cup. Oink, oink. It was yummy. BF was quite happy with his strawberry shortcake sundae. Would definitely be a regular here. Thank goodness they don’t have one anywhere close to where I live!

Usually Braums is amazing but this store consistently underperforms. Burger was cold, they forgot the cheese, and chicken strips we like jerky.