Sprint Store

You get a phone from them they’ll take care of you they have a great service plan they also have insurance you need to get on your phone and it works to its advantage. I love the help they always know how to take care of you. Sometimes they are super busy but they generally get to you as quickly as possible and I really appreciate that. I never have a problem and if I do they take care of me. I love their note 4 that I purchased. Especially when its hard for me to see I love their big screen on the phone. Haven’t had very many issues with this phone and I hope to not to. I highly recommend that you come here for all your phone needs and tablets!

I recently went in to upgrade my phone and had a wonderful experience with Shantal. She provided amazing customer service. She was able to multi task as she was initially there with a new employee, training her and helping me. Then when that employee left, she was working alone, still trying to get my phone upgraded and activated while fielding phone calls and helping new customers that came in (one with an appointment, others who did not). Congrats to her as she is moving to the Merle Hay location as a manager and from my limited interaction with her, I could tell right away that she is more than qualified for that position. Her customer service skills are amazing and she was able to multi task handling different situations and types of customers while keeping her cool the entire time. Why the 4 stars and not 5? Mostly because she will no longer be at that store and secondly, it was hot in there and they recently fixed the a/​c? It was 77 degrees and they had to have a fan blowing to help.

Ivana provided excellent customer service when activating a new phone I had replaced under warranty. Thanks much!