Ann Arbor Airport Shuttle

Their website proudly advertises late night pickups and fairs till 2AM, but when I went to make a reservation well in advance, they responded with «sorry, the latest shuttle is at 12AM.» Ridiculous.

I have used them several times. This time, I got VM and no call back. The next several phone calls were to a mailbox that was full. When they finally picked up after another call on my part that evening, they said «Sure» until I said that I needed a 5:30 am pick up. Then they said they were full. I just don’t think that they wanted to start that early. I will not be using them again.

My husband booked Ann Arbor Airport Shuttle to pick up our daughter for an arrival at DTW after midnight. David told him the shuttle would be there at 12:15am. He reconfirmed this time with him twice and paid $ 47 with a credit card over the phone. Per David’s instructions our daughter called him as soon as she got off the plane and again when she got to the curb. She waited for over 35 minutes for the shuttle to arrive. When my daughter called me to tell me she was still waiting, I called David at 734−699−8500 to complain like it instructs on the web site. David argued with me and told me she only called 5 minutes ago and that she hadn’t been waiting. Wow. I even called him back a second time and he proceeded to argue with me again and told me she and my husband both told him she had a checked bag. There’s no way either of them told him that because she borrowed a bag from me for her trip so that she wouldn’t have to check a bag and everyone in my family was aware of this. It’s been an hour and twenty five minutes after her scheduled pick up time and she’s still being driven around Ann Arbor and not home yet. We will never use Ann Arbor Airport Shuttle again and don’t recommend them. Book Über instead. They are cheaper and more reliable and you don’t have to share a ride with anyone.

If I could give this business zero stars, I would. The bottom line is I booked a shuttle to take me to the airport and the shuttle did not arrive as promised. Three of us scrambled to make it to the airport on time. Had I realized the company would not do what they promised, I would have made other arrangements and saved myself and my travelling companions a great deal of stress.
1. I booked a door to door shuttle with Dave two days before my flight. The shuttle was to take three of us to the airport
2. The shuttle was scheduled to arrive between 6 – 6:15 am on Saturday February 3.
3. At 6:15am Saturday I called Dave because the van was not at my house.
4. Dave said he did not have my correct phone number, and had tried to call me to tell me the driver would be late. He said the driver would be at my house in 5 – 7 minutes. (I do not accept his excuse about trying to reach me.)
5. At 6:23am the driver called and asked «how come I cannot find your address in my GPS». I asked where he was and he said he was still in Ann Arbor. He said he could be at my house in 15 or 20 minutes. Since he didn’t know where I lived, how did he know how long it would take to find me? Who knows how long it would take to actually arrive? In any event, leaving my house at 6:45am would risk our missing our flight.
6. Since he hadn’t even left to get me yet, I told him we could not wait for him to arrive because we would miss our flight.
7. We had to quickly decide how to get to the airport so we could make our flight. Needless to say, this was a very stressful experience.
I saw the mediocre reviews here and looked at Ann Arbor Shuttle’s website. I should have been leery of both the poor reviews and #5 on their page which states: «If at any point you are unsatisfied with the service given please do not hesitate to call the office at 734−699−8500 to file a complaint. If our company has failed to fulfill our service to you, for any reason aside from those mentioned above, we can offer future discounts, partial refunds for portions of the trip not yet used, or in the event the entire trip is prepaid — a full refund.»
Obviously, they regularly do not perform as promised. I will not give the another chance.

I made a reservation for our flight schedule at 8:30 am. And the online system replied that a driver will pick us up at 6:15 — 6:30 am. I was kinda worried about that we might be late. However, I still chose to believe them (which was a huge mistake!!!). And on that day, I got a call from the driver at 6:25 am said «he will arrive in 20 mins». It’s ridiculous!!! After he arrived, he did not even feel sorry, and kept chatting with anther passenger. Finally, we arrived at DTW at 7:25 am, and we had to run to the boarding gate at last minute. My mom’s foot was injured and cannot really run. We almost missed our flight because their irresponsible attitude. I will NEVER use this company again!!!

I reserved the shuttle ahead of time for my flight arriving at 1am; the flight ended up getting delayed by a half hour so we arrived at 1:30am. When I landed, I gave them a call as soon as we landed and confirmed that my driver was waiting for me. But once I got my checked bag and called again, 20 min later, I was told the driver went home already. So much for my reservation. If you want reliability, choose another company. The taxi to Ann Arbor ended up being $ 55, only $ 10 more than what they charge.

I called a few days ahead and booked for a rush-​hour pickup near campus, and was given a 30 minute pickup window. I confirmed the day before, and they confirmed and narrowed it to 15. The morning of, I got a text message from the driver giving a five minute window. And he arrived right in the middle of that.
I was at the airport 15 minutes earlier than quoted, well in time for my flight, and still $ 10 cheaper than the Über average.
I’m sorry the other folks had such a rough time, but I sure didn’t. I would use these folks again in a heartbeat.

I have used this in the past and they were great. Granted that was over two years ago.
Flight landed an hour ago and I am still waiting. Their customer service was great but their ability to estimate pickup times is totally off.
Glad i didn’t get round trip

I have always had a great experience with AA Airport Shuttle. It’s easy to make a reservation, they are very reliable, and are the cheapest ride to the airport other than public transport. I usually take the bus these days now that there is service from downtown but still use AA Airport Shuttle to shuttle visiting family members to/​from the airport and have never been disappointed.

The other reviewers have mostly summarized the problems with Ann Arbor Shuttle, but in addition to the wait times I also want to add the inefficient routes they took when I rode with them. Per Google Maps, it’s a 31 minute drive from McNamara terminal to downtown Ann Arbor, which is consistent with what it takes me. There’s no way that it should take me nearly 3 hours to get from stepping onto the van to stepping off at my address near North Campus. I understand that there are other passengers who were being dropped off first, and that sometimes there may be traffic jams, but the driver did take a large number of unnecessary detours. It took over an hour for even the first passenger to get dropped off. It’s also quite expensive — a cab will cost you 1.5x and take less than half as long. Or if you’re strapped for cash, just take the bus, which is actually faster and more reliable in addition to being cheaper.

I was surprised to see the negative reviews, I’ve used them 4 times already, all have been quite enjoyable experiences.

I booked them well over a day in advance for an early morning flight that I had out of DTW. They took down my information and assured me that the driver would be there. The morning of the flight, no one shows. I call the office and there’s no one to pick up. So much for ²⁴⁄₇ phone service. I literally ran with my luggage to the taxi stand by the union to catch a cab to the airport. I left a message on the voice mail, but never heard back. I will not be calling them again.

I can honestly say that I had my best ever (out of many dozens) airport shuttle experience with this company. I made a last-​minute trip overseas and had to get to leave to the airport by 7:00am on December 28^th. I called around 1:00am…6 hours before. I had called a few other services and they weren’t taking calls or had no cars, but this company has somebody at the phone ²⁴⁄₇ (which doesn’t mean they are operating ²⁴⁄₇). And they had a driver for me. Excellent, but I’ve had experiences like those described below with other companies, so I was still hesitant to be confident. After all, in the piss-​hole village of Ann Arbor mediocrity is considered high quality, so a budget shuttle might be a nightmare.
The driver called 5 – 10 minutes ahead of time, arrived on time, helped me with my heavy luggage, and engaged in some interesting conversation the whole ride there. No bad smells or bad driving. No complaints at all. My experience was as good as it gets for an airport shuttle, and it was a good deal cheaper than the ones I usually use, so I can definitely recommend these guys based on my experience, but I can also believe that bad stories I read from others.

I am giving them one star because there isn’t a no-​star option. I would give them negative stars if I could. I would take stars other people have given them and fling them at Ann Arbor Airport Shuttle if that were possible.
I made a reservation for Christmas Eve. I checked with the woman to make sure they were running. She made me nervous with the casual way she took my information, and I even had to call back because she failed to tell me how much it would cost and what types of payment they accept. I should have just walked away then.
Skip to the night before I am scheduled to depart. I get a voicemail from Ann Arbor Airport shutting saying that they have made a mistake and do not operate on Christmas Eve after all and have CANCELED MY RESERVATION. Finding this to be unacceptable, I called them. I explained that my reservation had been cancelled only to have the customer service rep say «Yes, that’s right. You’re all set.»
YOU’RE ALL SET!!! No I was not. I was as far away from being «set» as is possible. I explained that I was not the one who had cancelled, rather THEY were the ones. He said «Just a moment» and the line went dead.
It is now the night before I am supposed to fly and I can’t get in touch with the other shuttle company because they’re experiencing high volume. Besides, I don’t trust any of these companies anymore. I’ll just drive myself from now on.

The users who have complained about this service need to try other services for comparison first. Trust me: this is good stuff. If you’re complaining about waiting 25min for a pick-​up (from a shuttle service, mind you, not a private car) then you’re using the wrong service.
My driver was exceptionally nice, and already waiting for me when my flight arrived at 6:30 in the morning. He never charged me for extra bags (as the site said he could) and when I was dropped off, he carried the heavy bags from his van to my porch. It couldn’t have been a nicer experience.
If you’re going to complain about waiting times or broken luggage, then take an expensive taxi. Otherwise this is hands-​down the best shared shuttle service in town.

This morning, I waited for over 1 ¼ hrs for my pickup with little updates as to their status. If I had known that they were going to be this late, I would hopped into a metro car. They just kept telling me they were «on their way.»
Ridiculous.