FreeRide Powersports

These guys are awesome! We purchased a Polaris Ranger EV, and the whole process was seamless. Our sales guy Rob was friendly and helpful, and they got the vehicle delivered to us promptly. Really great experience – would definitely recommend!

Called them up asking about a Harley Dyna they had advertised on the website and the kid I got on the phone was beyond clueless about the bike. He did say they had it though. So I took a day and drove all the way out there (50 miles) and found out after walking around looking for the bike for 15 minutes without anyone asking if I needed help, that they did NOT have the bike but they could get it from their warehouse. In two days! WTF?! Why advertise it in CycleTrader and on your website if you don’t have the item ready to sell? Then I asked about the FIVE Suzuki Burgman 650s they advertise on their site (and still do a week after my visit and while writing this review) and was told they have none of them. They were all sold. I asked why the hell they are listed in their inventory and he tells me that his «internet» guy is a bit behind… Ummmm huh? Bad service, misleading information and horrible experience all around. Make sure you call ahead and ask explicitly if the bike you want is in their showroom. Otherwise, you will be wasting your time as they list way more used inventory than they actually have. Oh and check the NADA book value before going in. All their prices are not actually lower than NADA as they claim on the website. Do your homework.

Always greeted and asked if I needed help, staff at the parts counter always helpful and cut me a deal on accessories. Not in the market for a bike so I can’t speak for their sales staff. So far, I trust them more than Nicholsons.

Great experience buying a bike here last weekend! I’m not from the area, so I had to compete most of the deal before I got there. Leading up to the sale, I had a lot of contact with my salesman Rob. He was very responsive with emails and phone calls. I’ve been looking for a while, and unfortunately, most dealers are just not up to modern communication levels (text, email, etc.). This is not the case with Freeride Powersports. I never waited a long time for Rob to get back to me, he was very easy to work with, and he was a genuine and honest guy. My kind of salesman. Not to mention, their prices are the best I’ve seen in the IL/​IN/​MI/​WI area.
I would definitely recommend buying from Freeride Powersports. Very professional dealership, no BS from the sales staff, and great prices!

Strange experience with this dealership.
They’ve been advertising a bike for several weeks on their website, craigslist, and cycletrader. I went in on a Saturday to look at it, and it wasn’t there. I spent about 20 minutes walking around without any luck and without any offers for help.
I emailed them and asked if the bike was still available. After several back and forths, I found out that the bike is at a warehouse somewhere else. The only way I could see it is if I came back, put down a deposit, and then they would bring it to the dealership later and I could come back and see it.
This might not be the norm, but it seemed really strange that they make it so difficult to see a bike.

I went to Freeride Power Sports over the weekend shopping for a bike and was quite disappointed at the low level of customer service. There were four employees on the sales floor and no other customers besides my wife and I. Not one of them greeted us or took the time to acknowledge our presence. There were actually a couple of bikes that fit what I was looking for but I refuse to beg for common courtesy. After 10 patient minutes on our part, we were happy to take our business elsewhere.

They are the new guys on the block but quite possibly the best option around if you are looking to get into a new ride! These guys treated me like family and made me feel right at home from the very beginning. They got me the exact same bike I wanted down to the color scheme for an unbelievable deal. Carl and Erick really hooked me up and made a complicated process (in my situation) as easy and painless as possible for me.
The facility was clean (new store), the showroom was stocked with a great diverse selection, the staff were super friendly, competent and very knowledgeable. The store is also at a perfect location if you want to come in for a test ride. At the end of the day, I rolled out a very happy customer with the best deal around on the exact bike I wanted. So if you’re in the market for a new ride or just want to check out what’s around in the bike world, look no further and come on down to Freeride for the best experience around! Ask for Crazy Carl!