Greyhound Bus Lines

Worst customer experience ever. I will never give a penny to Greyhound again.
I waited at night, standing on the sidewalk outside a parking garage in freezing temperatures (there is no station just a Greyhound sign on the street), for a bus to Chicago that never came. I had booked the trip weeks in advance. While waiting I was given incorrect information over the phone by at least three operators and a manager (first, after it was already 20 minutes late: «it will be there in 30 minutes». Then, 40 minutes later: «it will be there in an hour and a half». Finally: «I don’t know where the bus is»). Not to mention it took me a long time to even get a real human on the phone every time I called and was told to dial several different regional offices, some of which never answered the phone at all.
When my cell phone turned off from being too cold to work anymore (during my final call to Greyhound), I just gave up, found a nearby public library to warm up in briefly, and took a cab to Detroit airport and flew to Chicago, at great expense. I had to be in Chicago that night for an interview in the morning and didn’t have another option.
Little did I know, this was not a one-​off. I googled around and found this treasure trove of Greyhound nightmare experiences:
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I didn’t think it was possible for a national company with such a long history in the US to be so terrible. Greyhound should dissolve. It simply stole my money for a service it did not provide.
Edit:
(1) This is for the stop on East William Street, which is the only stop in Ann Arbor now. There used to be an actual station, but a local told me they closed it to cut costs.
(2) Lastly, there are a bunch of very similar 1-​star reviews below that the Unilocal algorithm has decided are «not recommended» even though they are very similar to my experience. Please fix that, Unilocal

As always, Greyhound provides a terrible service. You can always count on them to be over an hour late, and you can trust the fact that the station will be closed. Customer service is no help whatsoever. Choose another service.

Greyhound charged me for an incomplete transaction twice when I was attempting to buy these tickets on the website on July 9^th. My credit card has been charged for two tickets, when all I was attempting to do is purchase one ticket, and I have not been issued any tickets at all. I have been trying to get someone on the phone to speak with, only to be placed on hold for over an hour and transferring me from department to department. I’m tired of this. Just refund me the charges so that I can buy another ticket and get on with my life.

I rarely write a 1 star review, but my experience with Greyhound has been truly terrible. I’ve ridden twice departing from Ann Arbor; each time they seem to have overbooked the bus, requiring another bus to come pick up the remaining passengers (about 15 remaining). Of course, the driver has no idea when the next bus is coming, leaving most of the passengers stressed for the hour+ wait. The second time, the next bus never came — we were informed that we’d have to find some other way to get to our destination (protip: a one way car rental to Chicago split between 3 stranded passengers = lots of fun and slightly cheaper than my Greyhound ticket).
Since the Greyhound station closed, the «waiting area» is a series of overpopulated and uncomfortable benches lining the road, with no shelter from the elements. Also, the ticket window is closed during the morning departure, so there is no onsite customer support. Attempting to call the Greyhound phone number listed on the ticket results in you getting directed to another number for customer service that you have to write down and dial yourself. Calling the number told me that they are not open during weekends. So… No help there.
Le terrible.

There’s a Greyhound terminal right downtown in Ann Arbor, and it’s convenient if you’re a college student and you want to hit the road, but you don’t have a ton of cash for airplane tickets and pesky expenses like that.
The Ann Arbor bus depot is one of the most spartan I’ve seen. Usually there are comfortable places to sit, and a cafeteria for people waiting to transfer to another bus. The lack of any of this probably has to do with the number of restaurants and splendid ways to kill time in the downtown area.
Unlike Amtrack, Greyhound is a heck of a lot cheaper than flying. The downside is that it takes a lot longer to get where you’re going, and you’re cooped up in a bus.
When I was 17 years old, I hopped a Greyhound to San Francisco and found out how big America is by seeing most of it while trapped in a narrow little seat on a bus, and in fact spent most of the trip next to very talkative old ladies. I also noticed that reading more than a few pages will make you carsick if you’re in a moving vehicle.
I don’t do a lot off traveling by bus these days. But it’s not too late for you, if you want to chuck it all and head for the coast.
Last time I knew, you could get a ticket for anyplace in the U.S. for around $ 100.