Insomnia Cookies

Your customer service has to be the worst in the world. I sat on hold for 10 minutes and then gave up. I’ve ordered online and getting cookies is incredibly slow.
I cannot call and inquire because it’s an 800 number where I’m left on interminable hold. You suck. You suck. But cookies are good.
I feel sorry for staff in Ann Arbor who have to feel my anger because shitty customer service never answers the phone.
You suck!

I don’t know, they’ll bring cookies to you in the middle of the night and you can order from your computer.
Even if the cookies were bad, it might be a complaint that falls on deaf ears.
And the cookies aren’t even bad. So there’s that.
Top reccos:
Chocolate chunk
Snickerdoodle
Sugar
And serious shoutout to the vegan
Even if you aren’t a vegan (I’m not), the vegan cookie are very good. Dense, delicious and easy on the tum. They’re a little extra cash but real talk: if you’re ordering cookies to be delivered to you I think you can splurge.
Heads up: be prepared to wait a bit. Tasty goods can take quite a while on weekend evenings.

Although there’s a little to be desired in terms of customer service, I love cookies and ice cream. My sister and I stroll in after some drinks at the Blue Lep across the street and luckily there was no line. When we walk in neither of the two employees acknowledge us. We look at the cookie and ice cream options and after a few minutes the young lady at the counter finally asked how she could help. We both order a cookiewich, mine with two M&M cookies and birthday cake ice cream and her a chocolate chip cookie and M&M cookie with mint chocolate chip ice cream. The cookies were pretty good, but lukewarm. At least one of my sister’s cookies was more than lukewarm because her sandwich was hard to eat and coming apart all over the place. They need to get better ice cream. My ice cream was no better than Kroger brand and with paying over $ 5 a sandwich I’d expect a bit better. I still ate it though… all of it.

With insomnia, you always get what you’re expecting. If you order cookies, it may take a while, but who can complain when you are having cookies delivered in the middle of the night? They’re a busy company. If you go in for cookies, you can get them fresh on the spot. Also a win.
I personally think the cookies are really good, too. No it’s not gonna be as yummy as homemade cookies, but they’re still tasty and will definitely hit the spot when you need them.
I’ve never had any trouble with rude staff or cookies not being ready or anything in my three years ordering and getting cookies from this place.

Such a shame. Insomnia Cookies used to be a food truck when I was in college before opening up a brick and mortar location in a prime spot. In addition to the great name, as cookies are sold late night for all the college kid with the munchies after a late night of studying or partying, Insomnia has increased their selection of cookies and also added ice cream to the mix for some ice cream cookie sandwiches.
Unfortunately, the company has to do much better with its hiring practices. The employee who was there when I came in on a Sunday afternoon didn’t seem like she wanted to be there. She was hanging out with her friend in the area where customers sit and ignored my question about the menu. She was not enthusiastic at all and the cookie she gave me was warm but somewhat stale. Insomnia has fallen off a lot compared to what it used to be and it’s a shame that the company is not putting an emphasis on hiring the right people.

So I try to park in front of Insomnia Cookies as I usually do late night and some girl who works there naked Brtittany stands in the spot I’m about to take because «a truck is coming» at 10:30 PM. Terrible customer service. Nobody was in line and I was going to be out in less than 1 minute. I parked in the handicapped spot across the street and got my cookies but that’s not how a business should operate.

Terrible Service. Rude staff.
I ordered cookies online for my daughter at college studying. Entered my phone number, her phone number, and email. I received email confirmation the order was on the way.
Over an hour later, I checked with my daughter. No cookies. Checked their online cookie tracker. «there was a problem with your order». Nice of you to notify me. I called them. Unapologetic. They said they called my daughter, but no response so they left. They had the wrong number. I told them I suppose it’s possible I typed it wrong, but why didn’t you notify me via phone or email. No response. We will get them to her ASAP. Ok.
2 hours later. Still no cookies. I call them again. Explain I am frustrated. Unapologetic. As with the earlier person a lot of static on the line so I told them I was sorry but couldn’t hear very well. «no problem on my end, must be yours». Seriously? I get excellent phone reception and twice have problems with this number, but okay, whatever. Any place with good customer service would just have said they are sorry and ask me if I could hear them ok. Then Mia tells me the order is now en route, they were a driver short at this location so was delayed. NO APOLOGY OFFERED. I then asked her to make sure they call me if they cannot reach my daughter. «we always send an email if we cannot deliver». I am sorry, but you didn’t send an email the last time you didn’t deliver. «we always send an email.» Then she asked me if there was anything else she could do for me (in a very dismissive tone). I informed her that she could have been more apologetic for my frustration or offered me something to make up for my trouble. She responded «Have a good night sir». I replied «you too» at this point unavoidably sarcastic.
You only get one chance to make a first impression. Insomnia cookies, you left HORRIBLE impression. I will seek to do business elsewhere and I suggest you do too. 20 bucks for a dozen cookies and completely unpleasant people. If you work in Ann Arbor for this establishment, I don’t blame you as much as I do your central customer support. They need to train for better customer service. Just awful.

Cookies good and delivery prompt and friendly. Not overpriced, good deal for 12 cookies as well as delivery and tip $ 17

This has to be one of the most poorly run establishments I’ve ever seen. Sure the cookies are great, but the ones you want are never ready. I’ve been to this location on both weeknights and weekends, and it’s a shit show.
There’s ALWAYS a 15 minute wait for several types of cookies, even when there’s no line. Also, the most recent time I visited, the cash register/​computer broke down twice, they could not get it working again, and told me I would have to order delivery off my phone (so pay electronically with a card) AND pay an additional delivery fee, despite being right there in the store!
Their excuse every time about the long wait is that they are too busy, even at 1AM on a Wednesday night. Perhaps they’re too busy to read this…

I know this is cliché but if I could give them zero stars I would. I came here last night after a night of revelry (#collegetownproblems) and the line was ridiculously long. That’s fine, I get it, everyone loves freshly baked cookies for a post midnight snack. However, I soon came to realize that this line did NOT move. I was there for more than 20 minutes, there were probably 10 people in front of me in line. When I got to the front I realized that, while there were more than 5 employees sitting around twiddling their thumbs, only one of them was doing any actual work. Everybody else was just chatting with the their buds and having a grand old time. When I asked them why this was, they responded (rudely) that they were delivery drivers, so it wasn’t their job to help. When I asked to speak to a manager, they brushed me off and laughed — as well as mocking my physical appearance.
At this point I’ve been waiting in line for almost thirty minutes. All I wanted was some freaking cookies. After snarking back and forth with the employees some more, I FINALLY got my cookies. Trying to get these cookies was like pulling teeth. Like I had to convince them to sell me some cookies. «No, not those ones. DOUBLE CHOCOLATE CHIP.» Lo and behold, half of them were under baked and the other half was burnt.
I’ve worked in service before so I don’t usually get upset about slow service. I understand that a lot (if not most) things are out of your control. I’ve never even left a Unilocal review before, but after this experience I had to say something. This behavior is absolutely unacceptable. It is appalling how the employees treated their customers. These employees were rude and unmotivated. Their customer service skills were extremely lacking. Unfortunately, the company probably doesn’t care because no matter how bad the service and the product, they will still sell cause drunk college kids will always want cookies. As for me, I will never step foot in here again. Even if it’s raining.

Good cookies. They are a little pricey, but worth it to keep this place going. The cookies are underdone and then kept in a warmer so that they are soft and warm no matter what. They are deliscious. You can also choose to have ice cream out in the middle of two of them. My personal favorite is birthday cake ice cream in the middle of two sugar cookies. Their deluxe cookies that ate twice as big as regular cookies are also very good. I’d recommend the snores cookie that has soft marshmallows in it.
It looks a little run down inside, but dont let that be a deterrent. Check this place out. They also deliver until 3 am if you need some late night munchies

I honestly don’t get the hype around Insomnia cookies. It might be because they deliver in the middle of the night and of course, who doesn’t want a warm chocolate chip cookie at 3 am? However, the cookies and desserts they serve here are not even close to being worth the prices they charge. The cookies and brownies I’ve had are extremely greasy and way too sweet. I love soft cookies, but not reheated til they get sludgy and overloaded with sugar. Students, save yourself the trouble and just hoard as many of those dining hall cookies as you can or make some of your own.

I like coming here for cookies and icecream for late night snacks. The cookies and icecream are good but nothing spectacular. The icecream tastes like the generic breyers icecream at krogers. The cookies and icecream taste good because they are cookies are icecream… you can’t really go wrong that… However, my cookie and a small scoop of icecream and it costs over $ 5.
I’m giving 3 stars instead of 2 because I like convenience. This place is right next to the library so when I’m craving cookies and icecream I love coming here for my late night snack cravings. (I love getting white macadamia cookie with cookie dough icecream. I also love chocolate chip cookie with vanilla icecream.) On the other hand, because their food is overpriced, I’m giving them 3 stars.

Absolutely amazing cookies. Highly recommend this if you’re craving something sweet. I adore the concept of this dessert shop especially because of the fact that they deliver and because of how late they’re open till. (3am by the way) I would give them 5 stars if there décor was a little more trendy.

So warm and gooey the way cookies should be with that perfect crisper edge. There is not too much I can write about a place that has good cookies. They have good cookies. Really good cookies. Like the kind mom makes. And that should be eaten with a glass of ice cold milk. They have other stuff but I don’t know why — they should just use the extra space for more cookies.

One of the best cookies ever”
These insomnia cookies are the best. They are warm gooey and soft. They have real flavor and taste the best. The best part is that its open late in Ann Arbor and they deliver till 2am.

The cookies themselves are a nice treat, although not particularly «homemade» they taste great! The concept is unique and convenient. We got a deal for 2 dozen cookies for 19.99 and the delivery charge across town was only 1.50.
The service however was slow. Exceptionally slow. We had to call about our order twice, both time they were «on their way», but overall it took over an hour to get our order. On top of that the driver couldn’t navigate our complex (we’ve never had an issue before with deliveries) and instead called us to say that he «couldn’t find our place but is stopped with his hazards on and that we needed to come find him». What!!! We literally had to hunt down our delivery boy.

I have gone to both Chicago locations but did not know there was on in Ann Arbor.
Stopped in here after a night of drinking and as I was exiting the Blue Lep I saw it across the street and had to stop in and grab a cookie.
There is a pretty big line once the bars all let out since cookies sound amazing to drunk people (myself included)
Luckily we were right across the street so we beat most of the rush and got our cookies hot and fresh and fast.
I got white chocolate macadamia nut and put a little vanilla ice cream on it and boy was it good.

Cookie gooooood.
Anyone with ½ a brain when they make cookies only bakes them like ¾ths of the way to done and then enjoys slurping up the liquid cookie magma that remains at the center. Sadly, most cookie places are run by fascists and insist on baking the cookie to completion for misguided food safety concerns– thanks Obama. Not so Insomnia– they serve cookies at the perfect level of doneness and that alone sets them apart.
The best cookie is obviously white chocolate macadamia nut– and they have it and it is spectacular. What more could you possibly want? Yes they also have the «lesser» cookies like chocolate chip, M&M (you know you are finally an adult when this cookie becomes boring), Sugar, Snickerdoodle, some kind of mint abomination (if you get this cookie I will fight you), peanut butter cup, and then some fancy pants expensive cookies like smores. Just think about that– a smore, which is made from marshmallow and graham cracker– two foods that are essentially garbage, is somehow more expensive than a cookie containing macadamia nuts. have you ever tried to purchase a macadamia nut? Unlike your mother, they aren’t cheap.
I got 50 cookies for a group yesterday. Ordered online, walked in at designated time, got the boxes and walked out in under 30 seconds which was awesome.

A few weeks ago I had a really rough day. And, like many people, when I have a rough day I self soothe with sweets. I was also very exhausted and in no shape to prepare anything at home or go anywhere to get anything. What’s a grumpy girl to do? Enter the wonder that is Insomnia Cookies.
Insomnia Cookies, as it sounds, is a late night cookie shop. Typically found on university campuses to provide sugar rushes for those students pulling all nighters. Living in a college town means I am a beneficiary of this beautiful business model. The shop itself is open but they also do cookie delivery. Amazing. And not just cookies – ice cream, brownies, sundae fixins and more. Hot DAMN.
Ordering is a breeze. They have a website so you can pick what you want without having to dictate your order to a human being who may or may not judge your late night decisions. Prepay online and then wait for your delivery. It took about 30 minutes but the cookies came right to my door via a cheerful gal and I didn’t even have to get out of my pjs. You do have to pay extra for delivery and such but desperate times call for desperate measures.
They have rotating specials so I took advantage of that day’s – 12 cookies for $ 12. I got a mix of pretty much everything they offer. From chocolate chip to M&M, snickerdoodle and basic sugar. All were fantastic and came to my door warm and gooey. I also did a pint of vanilla ice cream and while it was a little soft it was REALLY good ice cream. Not sure if they make their own or bring it in from somewhere else but the vanilla was fab.
Stuffing my face with a few cookies and a scoop of vanilla ice cream didn’t erase the crummy day but it did definitely dull the sting.