Jack’s Hardware

I’ve been working on a number of home improvement and DIY electronics projects at home (as a hobby), and the guys at this store have been incredibly helpful in suggesting tools I’ll need to get my work done. The store is more expensive than Amazon, but the prices are well worth it because I’ve often walked out of here with tools that make my life much easier, and I would not have discovered those items had I gone bargain hunting with no help. They’ve been very good at suggesting high quality tools that should last a long time, while also always suggesting the lowest-​priced version of what I’ll need (and nothing more — no upselling).

Jack’s was the only place in town willing to clean and sharpen my reel mower for a reasonable price. I loved how old fashioned the place felt. I’m so grateful that they service these mowers!!!

Best hardware store in town. They often have rock salt and ice melt when everyone else runs out. They don’t even ask if you want your heavy purchases carried to your car, they just automatically come out and haul your stuff into your trunk. When I almost bought something way more expensive than I needed, they talked to be about the issue and recommended a way cheaper but equally good solution. This week, I got stuck in their driveway because the weather was awful, and before I could even get out of my car and ask for help, they came out to push my car. I really can’t say enough good things about them.

These guys are great. They are a mom and pop hardware store. Located central to the campus I imagine most students use them for keys and small household repair items. I also notice local contractors using them.
The pluses: They are incredibly helpful, willing to offer assistance or just let you wander through the shop. They always offer to help. Being a small shop they are stocked to the ceiling! They all seem to know their way around the shop from the guys who have been there forever to the younger looking guys/​gals. Because it is small I often call to make sure something I’m looking for is in stock. They have even had it waiting on the counter top for me if I say I’m heading straight over. I can always ask for advice on how to use an item or how to best fix a problem. My favorite part is they operate like a local shop. I’ve walked in to exchange something and if it’s just off by a few cents they never need to go through the hassle of refund and repurchase. I also love that they are open 8 to 8.
Perhaps the minus for some would be selection size. That being said they can order anything and for the average daily need these guys are going to have it.
Use them!

If you want to get things at the absolute lowest price, look elsewhere. If you want to have a conversation about your project, get tips from the extremely knowledgeable staff, and deal with a local business that is right around the corner, this is your spot.
I was replacing a tub faucet today and the owner let me borrow his own pipe cutter. He just let me take the tool home instead of trying to get me to buy one at his store! Do you think that would ever happen at Home Depot? I think not.
This is the type of business I am happy to support.

Yes the store may have a limited selection due to it’s size (it’s actually bigger and has much more than you think), but the staff will go out of it’s way to help you and make sure you receive a fair deal. They also have funny signs.
I went there today to get new propane tanks for our grill. One of the tanks we brought in was full, but had a broken nozzle that prevented us from opening it. We don’t remember specifically where we bought the tank in the first place. Jack’s made us this deal. They let us exchange the tank with a new one for free with one condition. Jack’s would attempt to have the provider replace the tank. If the provider refused, then they would call us and we would work out a fair solution between ourselves. That’s certainly more than we expected to get and certainly wouldn’t get from other stores. The staff then went on and helped us pick out the correct line for our weed wacker and showed me how to install it.
Because of service like this, that I will go out of my way to get my home goods at Jack’s Hardware.
As the current sign says «Bye local or bye local»

I’ve been visiting Jack’s to get hardware & sundry garden items for 3 years. In a city that’s increasingly dominated by big-​box stores far out of walking distance, the proximity of Jack’s to the city center is a breath of fresh air and a nod to the past.
My rating also speaks to the quality of service there — I purchased a bolt for my bicycle as well as a red rear flasher several weeks ago. The employee behind the desk not only provided me with a socket set to use for tightening in front of the store, but also a fresh set of industrial-​grade alkaline batteries for the flasher. These are the little differences people sometimes forget.

I would say that the staff is helpful, but no more than the guy who bags groceries at the grocery store. He kind of has to be by definition. The store is entirely too messy, although the staff seems to know where everything is, or at least where it might be, «if we have it.» It does occupy a good, central location, but has all of half a dozen or so parking spaces which are not as easily accessed by mediocre drivers (of which this town is full).

Staff is very friendly, No problems parking, selection is somewhat limited but they have had everything I’ve needed.
Definitely worth supporting this local biz!

Been here twice, both times the staff was extremely helpful and the store had what I needed (once when Ace and Stadium Hardware did not). I’ll be coming back

I grew up in a small town with a small family run hardware store where people would go to hang out and to buy things. So when I found Jack’s, it was a done deal for me.
I love how helpful they are no matter what the question is. They have helped me find chains to hang my heavy bag, researched what I needed to kill carpenter ants, and have helped re plumb my sink.
It is a great mix of small town hardware store and google! They are very patient and I go there every chance I can before having to go to Home Depot. I believe in helping the smaller stores. And it’s perfect for anyone on campus who needs that certain something to make a project complete!

Jack’s Hardware is a blessing in a traffic-​choked city like Ann Arbor.
If it weren’t for this tiny shop, people would have to drive all the way out to the west side to go to Stadium Hardware, or all the way out to the Eastern Limits (where traffic is worse) for the Ace Barnes hardware store.
I did one plumbing repair that took less than 30 minutes and that included the time to drive to Jack’s and back, to pick up a washer.
Most people are surprised at the large selection, because Jack’s looks so small from the outside. They have everything a hardware store ought to have. I’ve gotten grass seed and a spreader, plumbing parts, a new doorknob, paint, paint brushes and rollers, rakes and shovels, pliers and wrenches, porch lamps and light globes, nuts, bolts and screws, a hose for the washing machine, and cleaning supplies.
If you need something a little more unusual, you might have to drive farther. Jacks doesn’t have as much equipment to rent as Carpenter Brothers Hardware, in the Plymouth Road Mall – they have everything from generators to chain saws to floor sanders. At Jacks, I’ve never found a good selection of mulch, concrete or anything else that has to be stored outdoors because of the lack of space. I tend to go to Lowe’s or Home Depot for those.
If you have some kind of a house-​related problem, there’s a good chance that you can walk into Jacks and get what you need to fix it. The staff is knowledgeable enough that they can often help you find the right tool or give some suggestions about how to do the job. And you won’t have to drive halfway to Ypsilanti.