Japanese Auto Professional Service Ltd

Best company and the most honest company I ever see
When I told them I got report from firestone that my brakes and rotor need to be changed. They inspect for me and found nothing wrong. Can you believe that they charge me for FREE!!!
Most honest company in ann arbor. I have already given up for firestone.

There was a problem with my exhaust system rusting. They did a temporary fix around the converter (which was the problem), but said in a year the entire thing would need to be replaced (including converter ~$ 1000). Then I got another opinion and they told me the work done was poorly pieced together. I was also told that the converter did not need to be replaced completely and surrounding areas (the rusty parts) could be replaced for ~$ 400. 3 stars for satisfactory fix, but also seemingly overselling on advice.

Made an appointment after hearing a strange noise coming from my car a few days ago. Since the day that I heard it I have not heard it again. I brought my civic to Japanese Auto Professionals to have it checked out. The gentlemen could not have been more professional, they checked my car found nothing wrong and told me so. I will absolutely bring my car back to them again. Their honesty and professionalism is truly exceptional compared to any other shop I have ever been to. GO TO THEM!

I highly recommend! Had brakes and rotors repaired. Service was prompt (but you should to book appointment in advance as they get quite busy). Staff was courteous and professional. Pricing is reasonable. I would use them again.
Tip: Location does not accept American Express credit card (Visa and MasterCard are okay).

These guys are so sweet. They drilled new holes for my license plate frame when the old ones were blocked my sheared off bolts FOR FREE. GO TO THEM

I visited this shop for a new battery when my car battery died. They were quick, efficient, and friendly. A+ for the service!

Great service! Really honest and cost effective. My dealer told me I needed to replace my brake pads and rotors because they were «worn down» and I went to Japanese Auto for a second opinion. SOOO HAPPY I came here. Turns out I don’t need to replace my brakes for another year or two. Although the oil change price might be slightly more than other places, I know they’re actually changing my oil filter rather than driving my car around the block a few times and only adding extra oil. And I know they’ll always tell me when I do or don’t need to fix something. They even replaced my car lights free of charge (I only paid for the bulbs). All in all, they’re amazing. Only drawback: they’re very busy, go by appointment only, and are usually booked a week in advance.

Saw all the positive reviews they have and decided to try their service!
If you are tired of all the «you have to fix this. you have to change that… «from your dealer, then try Japanese auto. Cost wise, I’m not sure if it will save you a lot, but it will be cheaper than your dealer. They strictly go by appointment only and they get really busy so I usually have to wait for ~1 week to get my car checked. Of course if you’re urgent, they will not hesitate to compromise.
Honest diagnosis: I brought in the laundry list of repairs my dealer gave me and showed it to the technician. My dealer quoted me ~1k to get everything fixed so i was expecting this visit to cost about $ 800. Two hours later, the technician called and told me that only 1 out of the 5 items needed to be fixed, and that was my air filter, which costed about $ 35. I ask about the other 4 items and he told me to come back 6 – 8 months later. Not urgent. :)
Cost: I’ve done two oil changes with them, 1 filter change and 1 brake repair. I compared their prices and my dealer’s quotation and realize that their service repair (oil change etc) is a lot cheaper than the dealer, ~30−40%. And their parts repairs (brakes etc) is about 10−15% cheaper than my dealer. (Pardon my use of terms, I am obviously not a car person).
All in all, it’s a place I would feel safe to send my car back to. :)
P.S If you’re wondering if they fix luxury cars, yes they do. I have one and they take care of it well.

Great first experience. Very impressed with their approach to understanding the situation and making a recommendation that makes sense is was cost effective, fair and reasonable. Saved a boat-​load by going to these guys rather than the dealer. Their reputation is stellar and they lived up to it.

Granted I only had to get my taillights replaced, they were super fast about it. I only paid $ 8 for the two bulbs and they didn’t charged me for the service of replacing them.
They are by appointment only, so call ahead even if it is just to replace some lights!

I went in for a rattling noise that turned out to be a loose, rusty heat shield. They removed it for me free of charge! I will definitely go back for any other car troubles I have.

This is an amazing garage. We were on a cross country drive when a piece fell off the front of our Civic and started dragging on the road. We limped along to this wonderful mechanic who fit in a look even though they were clearly very busy and it was getting to the end of the day. They found a loose guard of some kind and reattached it for us. And get this. .. they did not charge us a penny! Astounding. We were back on the road and made it to Chicago in time for a dinner of deep dish pizza. I would also like to note that, while we were waiting, we saw several obviously satisfied customers come and go. If we lived in Ann Arbor, this would be our garage. As it is, we can only write a Unilocal review and hope that others will profit from their expertise and kindness.

I could’ve sworn I wrote a review for JA… anywho, I was über happy when I found this shop when I arrived to Michigan. Since I had always taken my car to an auto shop that only services Honda/​Acura vehicles in Cali, I felt so comforted knowing that I wouldn’t be ripped off or taken advantage of. I’ve been taking my car here for the past five years and was so pleased with the services done on my car and the customer service. Joe is always so nice, up front and very efficient!
I’ve brought my car here for oil changes, replace brakes and for minor issues (looking the car over after my car lost to the mounds of snow a few years back). I love that JA is not all about selling you things you don’t need and they are willing to have you stop by if the car is continuing to have issues, without having a set appointment.
The only thing bad about JA is the location… especially with the construction right across the street. Other than that, I would highly recommend this place! Prices have gone up slightly (oil change~$ 50, front brakes~$ 275), but definitely worth it. Finding a good mechanic is like finding a dentist you don’t dread going to. JA is definitely my fav place to take my car to.

These guys do great work, are honest, and are absolutely your best option if you drive a Japanese car in Ann Arbor. My only gripe is that the guy who answers the phone is consistently surly every time I call. Lighten up buddy, you’ll live longer.

Good repair shop, not necessarily the cheapest, but honest nice people. Eventually the cheap guys get you as I have experienced. These guys even sent me to another shop when it would save me a considerable amount of money.

Awesome service!
Do not let the appearance fool you. These guys are top notch, honest, and do a quality job.
I have taken my +15 y.o. Honda to them for the past 3 years. I only happened upon it when I was living near downtown Ann Arbor. There have been times where I have had some frequent misfiring in the winter. They looked at the car (twice), ran diagnostics and didn’t find a problem so didn’t charge me! (I imagine the dealership would have charged me at least $ 40 for a diagnostic check). The guys at Japanese Auto even said it didn’t need a tune up but if the misfiring continued, he could try a tune up and change out the spark plugs. And with their advice, I stopped using Meijer and Speedway gasoline in the winter which completely resolved the engine misfiring!!! Score.

$ 1,200 to replace my a/​c compressor in a 2001 Camry. That is so far beyond absurd for a bolt on part that is $ 200 tops and labor that should not be over 4 hours.
On top of that, the soonest they were willing to look at the car was one week out.

Wonderful! I have taken my husband’s 4Runner to Japanese Auto twice out of (essentially) paranoia that something was wrong and they have sent me away both times after checking the vehicle, charging me nothing and telling me I needed no maintenance. Today, my husband took the 4Runner in because we are beginning a 6,000 mile road trip and asked them to go over the car and see if anything needed to be done. This time, they only suggested we replace the windshield wiper blades. You cannot ask for more honest mechanics.

Now that I’ve had some actual work done at Japanese Auto, I can speak highly of their services with a bit more authority. My car was making a squealing noise that was especially horrible in reverse. Given my previous positive experience and their impressive candy jar, I called Japanese Auto right up. They asked lots of questions (letting me know they thought my car was safe to drive for a few more days) and made me an appointment for a couple days later.
I dropped my car off in the morning, and they called me to fill me in on the diagnosis around mid-​day. I gave the go-​ahead and it was ready for me by 4:00. As suspected, the problem was my rear brakes; I needed new pads and roters. And here is why this place gets five stars easy: I was quoted an approximate price on the phone, accepted it, and when I showed up the bill was $ 50 less. After some googling and calling around, i found out I did indeed get a really solid deal.
Overall, the proprietors seem really honest and straightforward. They take the time to explain what needs to be done and why, and answer my car-​ignorant questions. I’ll definitely be heading back here if I have any more car troubles.

I have loved Japanese Auto since I was a grad student 15 years ago. With my first car, I had no idea what I was doing, and I constantly thought the little noises I heard were more than old age. The guys (this was before the girl hire) there told me more than once that nothing was wrong and charged me nothing for their time. I trust them to do only the work that needs to be done.
Joe has also referred me to transmission, tire, and body work people he trusts, and I have always had good experiences with these people.
If they do an oil change while they do a service for you, it’s pretty cheap — $ 10 or $ 15.