Moosejaw

I shop this store online all the time. The customer service is the best and very helpful. I had a jacket mis delivered by the Post Office, I called them and didn’t hesitate to send me out another one no cost to me. They even overnighted package with signature required upon delivery. I have bought many jackets from these guys and will continue to. Sign up for the rewards program, is free and is best rewards program I’ve seen. Top notch place, wish they had a store in Portland, OR! I would be shopping there everyday! Thanks Moosejaw.

I ordered an item online but emailed them immediately upon receiving the confirmation email asking to cancel the order. No reply. 5 days later, they told me they could not cancel it and I would be responsible for all shipping/​return charges.
I chatted with them online about an unrelated subject and the live chat person was the rudest person I’ve ever live chatted with from any store. I chat with Amazon almost every day regarding my hundreds of orders per year, and I’ve never encountered anybody so rude.
It’s like they don’t want your business.
Don’t worry, you’ve made sure I’m never coming back.

DO NOT BUY FROM THESE GUYS ONLINE.
They don’t care about your business and they do not put effort into making a smooth online transaction. If something goes wrong, which it is likely with them, they have no way of fixing it other than giving you your money back. That’s after you sent your item back and waited 1 – 2 weeks to hear back about anything. I’m telling you, waste of time ordering online with them.
Good Luck

I ordered a North Face jacket online from MooseJaw. They have many promo codes available and I got the jacket for a good price. When I went to place my order, I was having some difficulties so I decided to call the help line. The woman was very nice and helpful and I got my jacket within 4 days. I highly recommend.

I love Moosejaw’s selection of North Face clothing items! They have a wide range of clothing items from pants, shirts, sweatshirts, and light-​weight t-​shirts. I find great waterproof items here that work great and are a very reasonable price!

Great place to stop by and shop for North Face, Patagonia, and more. If you don’t buy anything you can still try out the store swing.

I have bought moosejaw stuff online and sincerely wish I hadn’t. The (expensive) «waterproof» down coat that I bought is absurdly cut for a gorilla — long, long arms, tight across the back. And it is NOT waterproof or even warm. Plus, even though I unsubscribed from their email list, I keep getting stupid and childish emails asking me if I am sure that I don’t want to receive their emails.
Moorsejaw sells substandard stuff and you really do not want to be involved with them. In particular, do NOT give your email address if you value your privacy.

Amazing outdoors store! The staff is super friendly and took the pain of ordering so many pants for me, of which I bought only one :) Great atmosphere.

I was actually really excited about this company cause they had alot of promo codes available and affordable prices for nice jackets.
It turned out to be somewhat of a disaster, my jacket came in a size to small (my fault no problem) so i wanted to exchange it for something else, what i wanted to exchange it for it happened to be out of stock when I was chatting with someone they happened to take it upon themselves to ship me a jacket that i never wanted, and also voided my original promo code. So i got charged for a jacket that i never ordered and they had shipped out.
talking to them was stupid — they seem to not really care about your issue and frustration, i can get past people making mistakes but when you make a mistake and are being an ass about it esp when your spending $ 100+ on one thing its unacceptable.

Terrible! I placed an order twice on their website and neither went through so I called. I talked to a completely inept salesperson who, after 20 minutes, finally recreated my order. I never received an email or any confirmation, but my card had been charged so I assumed the order went through. I called finally to confirm that my snow pants would arrive before our ski trip and there was no record of my order. The girl in the phone kept saying, «That is so strange. Huh. I can’t find your order.» Turns out they are sold out of the snow pants and I, apparently, am out of luck.

This is a review for
. I ordered a North Face jacket with 2 day shipping. Subsequently when I received the confirmation, my order was for 2 day business shipping with only weekday delivery. This didn’t work for me, so I called Moosejaw and asked for them to either expedite the shipping or cancel the sale. They dealt with the shipper and said the item could only be returned to them, not expedited to me. So I asked for a refund. They immediately refunded the shipping charge of about $ 20, but would not refund me until (or if) they ever got the jacket back from the shipper. I contacted PayPal and was awarded a refund of the purchase price. Problem solved. NO!!! Moosejaw then recharged me for the shipping for a 2^nd time, five days after they had credited me. So again I disputed and won my case.
Don’t use this site. It’s a nightmare and they do not take responsibility for the problems they cause. It is unethical to charge me a 2^nd time without my approval, and after the dispute was resolved in my favor.

So, I’ve been ordering from MooseJaw forever online. Everybody in Seattle will probably hate me, but I like them better than R.E.I. There. I said it.
Moving on.
So, we had to take a trip to Ann Arbor and I saw they have a store there. Duh! I had to check it out. If it’s even remotely like the catalog, it’s going to be awesome. The store is small, and not quite as amusing as the catalog, but I still enjoyed window shopping, right down to the Christopher Walken head on the mirror for trying stuff on.
They are pricey, but, honestly, what outdoor recreation store isn’t? They are priced comparable to REI, but in my opinion, have a better reward system.
Love the madness.

This is a review of their internet/​phone order service. I initially purchased an Arcteryx jacket for a certain price, no issues with purchasing or receiving the item. It came with a manufacturer defect, so I returned if for an exchange. When I received the item again, I checked the invoice and the price didn’t match up with the original invoice hat I had originally received. I became quickly suspicious and checked my credit card statement. As I had suspected, they charged my credit card with a new price WITHOUT my authorization. That is FRUAD. I had gotten my jacket for a discounted price and after I exchanged it, they charged me the retail price. I was LIVID. What gives them the right to charge me MORE for just an exchange WITHOUT my consent? The jacket was not damaged, all original tags were still on it, it was 100% new.
I just wanted to make people aware of this underhandedness. It is true that this just happened by chance and I was just unlucky and that their business practices are sound, but nonetheless it needs to be brought to light.
I called them, they reversed the charge but at no point in time did they ever apologize for their flagrant mistake. It would have been nice for some compensation but that’s just wishful thinking. Having said that, I do EXPECT an apology. Unfortunately, they will receive a complaint from the business bureau.
The reason for the 2 stars is that I’ve had better customer experience with more and less at stake.

I’m going to start off by saying it is expensive, but it’s worth the price. First thing I noticed about this store was the awesome friendly and helpful staff who had no problem giving me a verbal tour of the city (I don’t know Michigan or Ann Arbor well at all yet). The second thing I noticed was the huge assortment of awesome stuff that they seem to keep heavily stocked.
My girlfriend and I ended up leaving with a shirt with a moose sporting shades and some extremely functional toe socks that I never would have known existed. I wouldn’t come here bargain hunting but if you are looking for performance hiking, climbing, trekking or even just walking gear I can’t suggest this place enough.
There is free parking not too far away every Sunday, so plan it out if you don’t live nearby.

OOOhhhhhhhhhhh this is theee coolest store in Ann Arbor, MI! I must say that even though it truly was a fun day with the «taste of Ann Arbor» festival last Sunday; this store and it’s employees seemed to not care who was there or what festival it was. because they made it seem like they have a «festival» or a «party» every day while working there!
They do answer the phone hysterically saying «Mooooooosejaw» and they get to laughing and giggling right away while still laughing with us as well! While we were there, the employee offered to get in a picture for me to take.LOL.he also made a rope swing and hung it from the ceiling and proceeded to swing on it like «Tarzan»! It was hysterical!
My daughter, her boyfriend and I were looking around at all of the «North Face» and «Patagonia» stuff they have. I mean they carry those name brand clothes… LOL…My hubby found a hammock outside the storefront… and even though there was a Kayak above it, hanging in a somewhat unsteady looking manner; he got into the hammock and didn’t want to come out! He was really enjoying himself. Also, people started waiting in line to get into the hammock! It was waaay cool and I have a great photo of it which I will post her for you to see!
I get the feeling that the employees love their jobs and wouldn’t want to be anyplace else! They were having fun, enjoying, laughing and «playing with some of the items» that they sell and it makes you want to go and buy the item also! Great store, quality items and great employees. what more could you ask for?

I recently moved to Ann Arbor, and was surviving just fine with my JCrew wool coat. And then it was one of those days that you wake up and check the weather, and it reads «Feels like –15.» That is the ABSENCE of warmth. That’s insane. I found a North Face parka I loved on
, on sale. I really didn’t want to wait 3 days for it to ship to me, so I called the Moosejaw store.
First off, they answer the phone, «MOOOOOOOOOOOOOOOOSE. JAW. How can I help you?» That will brighten any day, guaranteed! They guy on the phone looked up the coat I wanted, and verified that they did have it in stock. I swang by after work to try it on. He had pulled out several colors and sizes for me, and they were hanging there ready to go when I walked in. He answered all my questions, I tried it on, fell in love, and wore it home. It was extremely fast, all three guys working there were friendly, and the whole experience was phenomenal.
I’m no stranger to Moosejaw. I normally only purchase from Moosejaw online, since I’ve never lived near to a store. As quirky and awesome as they are as an online presence, the brick-​and-​mortar experience was just as great, if not better.
I would recommend this location to anymore looking for outdoor apparel or gear. Sometimes I feel like outdoorsy places (REI, even Dick’s) can give you a little attitude if you ask questions. Like there is a superiority in their woodsy knowledge. That is so not the case here. Down to earth, helpful and quality stuff.

I had a great experience with their online price match program. I just did an online chat with one of their customer service reps and they matched the price for a North Face jacket I found cheaper on another website. I checked my credit card statement and sure enough they adjusted the price lower and gave me 1000 bonus points to spend at their rewards shop. My customer service rep, Orpheus, was very helpful, straightforward, and answered all my questions. I would definitely shop their website again.
Update: Received my order yesterday. Fast shipping even for standard speed. Packaging was okay. It was a shipping bag with a bit of funny advice printed on it, «No knife, use teeth.» There was even a sample of Tom’s deodorant included and Moosejaw stickers. All in all a good online shopping experience

This is your ‘local neighborhood outdoor store’.
I’m a fan of the folks that work there, and the passion they always exhibit when you inquire about a certain product or feature of a product.
I find that anytime you have a question, they have a good story, or well informed insight into why a product acts the way it does, or the type of material that is used, and its benefits.
I’m also a fan of the pull up challenge they have hanging in the back, some days I imagine I could do 25 pull-​ups too, but alas I cannot on those pull-​up blocks.

Nice little outdoorsy store! A bit pricey but the quality is worth it. LOVED, LOVED, LOVED the staff. Both people working started conversation with us and joked around with us. They had cute summer dresses, shoes, astronaut ice cream, camping stuff… You know, the typical outdoor stuff since it’s an outdoorsy store…:)

I don’t remember the last time I came to a store related to sports equipment/​clothing (of any kind) and have had so much fun.
I didn’t come in here for a while because I knew it only as a chain. Low and behold, this place feels more like an independent shop than a franchise.
Three charming guys were working the day I came in and boy howdy were they outgoing, helpful (beyond just trying to sell you their own stuff), and knowledgeable. None of that closed-​off, rugged-​mountain-​dude, elitist garbage. Nope. Welcoming and completely unjudgmental.
They have suspended climbing holds where you can try and match other people’s pull-​up count. And there’s a designated arm wrestling station. Ok. So both of these things sound a litte macho but that’s not the feeling you get. It’s all very playful.
Decent selection of clothing, limited but primo selection of gear, great rewards card system.
I came in to buy a small something for my nephew and walked out buying a new climbing harness I needed, but I couldn’t afford. That’s how much I liked the experience.
From now on, if I need good advice and friendly assistance with my sports merch, I’ma comin’ here.