Performance Bicycle

My wife and I purchased bikes from performance. The guidance they gave was excellent and the service of our bikes after purchase has also been outstanding. They also have any and all accessories you would need, and give good guidance to steer you toward the best for your riding style. I highly recommend them.

We purchased our bikes a few years ago. We spent a few hours in the store and the employee was very knowledgeable. The service was great. We spent about $ 1,500 at that visit and a few hundred more in the past few years. I noticed as time went by the service went down. I no longer see the person who sold us our bikes. That’s too bad.
One day I stopped in on lunch to buy a few things and ended up leaving because I stood at the register for ten minutes and nobody came. I walked towards the repair area and the employees were enjoying food. I didn’t see anyone else around so I just left my items on the front counter.
When they have sales the prices are good but as of now you just don’t know what type of service you will get. I may go back.

I attempted to buy a bike and a bunch of starter gear from here. After being «fitted» at the store (this involved standing over a bike while a sales guy looked at me and then him agreeing it was good enough) went home to continue research and ultimately bought a bike from them online.
Three days later after I have bought the bike — I receive an email signed simply «Melissa» informing me that my card has been declined (there was nothing wrong with the card I gave them). I call the number in the email half expecting a credit card scam. Had an extremely difficult time with their customer service, including being mocked, and being told that three days after I bought a bike the transaction would still not be processed because it was «already ten after 4.»
I ended up going to one of the like 20 bike other bike stores in A2.

This store is great, and the guys there are top notch. They are clearly bike enthusiasts, who can help everyone from a beginner to an expert. There are several makes to choose from, the prices are great, and they go out of their way to help find the best possible match for you.
I first stopped in about a year ago when I was thinking about getting into cycling for exercise and to lose some weight. I knew almost nothing about bikes, and the choices were overwhelming. They were able to quickly judge where I was, and help me think through what I needed. I ended up getting an entry level road bike that I have been very happy with.
This summer, I decided to give mountain bikes a try, and after a lot of research, I ended up at Performance Bike again. Not only did they set me up with another great bike, but also clued me in to all of the great local places to ride!
Along the way, the guys there also introduced me to clipless pedals, bibs (love them), cold weather gear, the proper way to fit a helmet, how to ride in a pace line (the Thursday evening group rides led by Scott are great), and how to perform basic bike maintenance.
I have had nothing but positive experiences here. Look for Justin (who seems to know everything there is to know about bikes, accessories, clothing, repairs, etc), Joe (who is all around awesome) or Brian. You won’t be disappointed.
PS — the store hours are very convenient, but stop in during non-​peak times to get the undivided attention of the best guys (during weekdays, or when it’s cold out).

I would like to give this place 4 stars because: they have a few wonderful and helpful employees, they fix a flat whenever needed on the spot, they are generally very knowledgable. BUT, I gave them 3 stars because the bald guy that works there is a huge, condescending jerk. I actually dread seeing him when I go in… Yuck.

Do yourself a favor and go elsewhere for your bike purchase. I have never seen a business operate with so many employees doing nothing other than exchanging pictures on their cell phones. The worst customer service experience I have ever been a part of.

I came in to Performance because I was visiting from out of town and needed to get a bike fitted before heading out on the PALM ride. My dad is a regular there. Kendall helped me out — she was fantastic! She took her time in making sure my bike was fitted correctly, and explained what she was doing as she went along. I think it was the first time I’ve ever been properly fitted for a bike. I couldn’t believe the difference it made as I rode 287 miles that week!
Thanks for your great customer service, Kendall!