Pheasant Run Apartments

I’ve lived here since 2010 & am stuck here till my lease ends next year.
The negative reviews over the years for this place on different apartment sites is due to the past property & maintenance managers, Marion & Shiloh and the still current regional manager, Kathy.
Marion was cheap & condescending and thought maintenance free living meant the place should be free OF maintenance. She wanted to impress her higher ups with how much money she was saving by not paying for anything broke to be replaced. Add to that the fact that Shiloh and much of the maintenance staff were lazy so things only ever got temporarily patched instead of fixed or replaced so residents had to constantly complain about the same issues.
But to complain you had to go to the office because the office staff never answered the phone or checked their messages. I even decided to see if maybe their phone wasn’t working properly so I went to the gym, hid behind the equipment & called the office so I could watch thru the window to see if they’d answer the phone. Marion was sitting at the front desk, looked directly at the phone when I called to check the caller ID to see if it was corporate calling and then went right back to what she was doing instead of answering the phone. Despite Marion & the maintenance crew not doing their jobs prices went up every year while services went down & maintenance got even lazier & sometimes even showed up for work drunk or high. We’ve been without an outdoor pool for 2 years because maintenance never covered it in winter. The gym equipment is old and was never maintained. Marion refused to replace a threadbare cord on the lat pull-​down machine that kept hopping off the tracks. Like I said, she didn’t want to pay to replace anything. She’d get angry as if we were expecting her to spend her own money. When residents complained about it she’d just have maintenance go over to put the cord back on the tracks & tell residents it was fixed but since it was threadbare it would just come off the tracks again. When I went to tell Marion it needed to be fixed again she just got annoyed and in the most condescending voice said it was fixed when it wasn’t. Finally, Shiloh got sick of people complaining about it so he set the thermostat to 85 degrees in the middle of summer so it’d be too hot for anyone to work out in there.
What really pissed me off the most about Marion & Shiloh however is how they handled my carbon monoxide detector beeping randomly. When I walked over to the office to report it, you know since they didn’t answer the phone or check the answering machine at the time, Marion placed a work order. Maintenance came & found nothing wrong with the furnace & left. It kept beeping though so I reported it again and put my own batteries in the unit thinking they’d put cheap batteries in it. Maintenance came out and changed the batteries in my detector again but that didn’t stop the random beeping so I reported it again. Again maintenance came out to change the batteries & the guy was rude and told me I could put my own batteries in it which I told him I had and it solved nothing. I demanded a new unit in case it was beeping because it was old but Marion refused to pay for one even though you can buy them cheap on amazon. The unit still beeped at random times so I finally just took the batteries out for a year. Then my neighbor moved out that had also removed the batteries from her unit for the same reason & maintenance apparently put new batteries in it so it started beeping late one night. So I called the after hours emergency maintenance number & since I talked to someone other than that slumlord Marion they had someone come out to turn the alarm off & check for carbon monoxide. Sure enough it was the old water heater putting off some carbon monoxide so they replaced it. And Marion knew she’d fucked up so she sent maintenance to install a new carbon monoxide detector to cover her tracks as if I couldn’t see them installing the new water heater & figure out what’s what.
I genuinely hate that cheap condescending bitch, Marion & that fat redneck POS, Shiloh. They ran this place like slumlords because that’s how Kathy wanted it.
And the regional manager, Kathy, that always coddled the maintenance men that don’t want to work is still in charge & still coddling them. Apparently the slumlord got her business degree out of a cracker jack box. Where but at a Hartman&Tyner managed property can you get paid to not work & get coddled by a grandma when you get called out for not working.
This place will never be properly maintained as long as Kathy is the regional manager. Don’t move here. You’ll regret it within a month once you notice how rundown the place is & see how no one at HartmanTyner wants to fix or replace anything because they don’t want to spend money keeping us Peasants at Peasant Run happy.

You get what you pay for. Over all my experience wasn’t terrible, but as a property manager by profession I was left less than impressed by how this property is run. I never felt unsafe but there was nothing in my two years of living here that made them in any way remarkable. Entirely serviceable and utterly unmemorable, the kind of place you’d want to rent if you don’t plan on being there very often.
Pros:
— Quiet, the apartments are quite a bit away from the main road and over all it is a quiet community
— Inexpensive, one of the most budget affordable communities around
Cons:
— Terrible management. If you call and leave a voicemail for the office they will never call you back. When I first moved in our sliding glass door did not lock for the first 6 months before they would come fix it. Maintenance requests would routinely take two weeks to be completed, even for simple things. The manager is rude and condescending. This continues to the property management company as well, I called the corporate office four times to confirm they had received my forwarding address for my statement of deposit, no one called me back.
— Poor quality. The countertops stained from me setting a coffee cup down on them and no mater what I did I couldn’t get the ring out. I had the bath tub reglazed because it was cracking, one month later it started cracking again. There was a reoccurring horrible smell in my closet that maintenance shrugged off. The front door to my building only locked about half the time.

we lived here for a year. liked the open space and mature trees, and it was quiet due to just 2 levels total. on bus line as well. Management was great, Miriam goes out of her way to make it pleasant — she is nice. neighbors were friendly and it is dog friendly too, just have to be very diligent at clean-​up duty. only drawback is stone school road needs to be repaved but that is a county issue.

Pheasant Run was actually the first apartment I stayed in during my college career at U of M. I had a two bedroom place for only $ 600, which was super cheap… especially split between two people. I admit the place was small, but as a 20 year old… I really didn’t need much. They kept the property up really good, and I never had any complaints about the service. The kitchen was very modern, which is always a plus! If I had to make any complaints, I guess it would be about the walls being a little thin. There were kids who stayed across the hall from me, so I heard all the thumping and yelling you could imagine.