Simply Self Storage

So far so good with this Simply Self Storage.
I had a small unit here when it was National Storage but about a year in they were acquired by SSS. I had had units with SSS in the past so I wasn’t too thrown by the news and decided to stick with them. No complaints thus far. I like that, since they’re part of the larger storage chain, they have a lot based online. Setting up payments, managing autopay, notice to vacate, and even transferring/​renting new units is a breeze and it’s typically cheaper to rent online than in person.
I ended up consolidating a few smaller storage units into this one larger one and did it all online. When I got to the place the very nice (and always REALLY helpful) office manager got me my unit and all set up with my paperwork. As I started loading my things into the new unit I realized I had gone too small. I went back into the office and he helped me upgrade, and even gave me the online rate for that size anyway. I moved my stuff and the unit was clean and secure. It’s a drive up unit so it’s not climate controlled but for storing a few misc housewares/​holiday décor and Unilocal stuff it’s perfect for my needs.
As previously mentioned the office manager is awesome. I’m terrible with names so I don’t recall it but he’s great. One time I went to the storage unit, completely burned out, to pick up some Unilocal schwag. I was so tired that after leaving I neglected to lock it. I got a call early the next morning from him telling me he had noticed the lock was missing during his morning drive thru of the property and secured it for me. I just had to come down there and have him unlock it and put my lock back on and we were good to go.
Nice to see that they’re looking out.
One minor quibble – I would love to see a better security system box. The gate is fine but this past weekend my husband and I drove over there to drop off some Christmas decorations back in the unit. The morning had brought some ice and snow but we live nearby so we braved the roads and had no trouble. We got in just fine with my code but exiting we found that the exit keypad had frozen. They are buttons similar to an old payphone and the buttons were all frozen stuck. We hit the «call» button which is supposed to provide assistance if you have trouble but there was no answer. We panicked momentarily because it was a Sunday so the office manager wasn’t in but my daring dude hopped the fence and entered my code in the entrance box so we were able to get out. Weather happens so I don’t hold it against them but I’d like to see an upgraded box with perhaps touch screen or even a plastic or silicone cover over the buttons to protect them. Oh and an emergency phone number vs. a call button that may or may not work would also be great.
But otherwise, no problem! Well maintained and secure. So far so good!