St. Joseph Mercy Urgent Care

Fast efficient expert kind!
Reception/​triage Christina and
RN Laura were amazing!
Came in for allergy shots and they know the drill. This is a great location for a traveling patient.
Lil M from Austin TX

I always have something negative with my experiences here, whether it’s the nurse, the doctor, the services, or the long wait when the place seems practically empty. The receptionists have always been nice. I always say I won’t come back here but then again, it’s close and when I’m in an urgent situation it’s usually where I end up.

The nurses are great. The Drs never show any empathy to their patients ever. It’s like they don’t even care. This is my 3^rd experience like this and I would go elsewhere but I have no choice after hours. I really hate that they never tell you what is wrong with you, you can read it on a print out after you leave so forget about asking questions!

I came in with an issue on a Friday morning. After filling out some paperwork, the receptionist promptly got me registered and a few minutes later I was in an exam room. The doctor came in, checked me out, and prescribed something to resolve her diagnosis. A few minutes later, a nurse administered the first dose of the prescription so I could get a jump start on feeling better.
The service here was prompt and friendly, and I didn’t feel like there were any exaggerated wait times. The care was excellent, and my issue was resolved rather quickly. The facility isn’t shiny and new, but it is clean and private. I highly recommend this urgent care.

Another visit, another pretty good experience. The staff here today was SUPER nice. From the gal that checked me in to my incredibly awesome nurse that checked my vitals. My only complaint was the doc was a little abrupt. I was having what I thought was an allergic reaction to something in my face/​neck. He was fine but not particularly warm. He asked me some questions and barely took a look at the bumps before prescribing me prednisone and sending on my way. Maybe 5 minutes? Now, I don’t need to be coddled and obviously my problem wasn’t serious but a little warmth would have been appreciated. I had a few questions but I felt like I was annoying him so I just zipped my lip and let him go on his way.
On a plus side the meds already kicked in after one dose and I’m feeling much better. Also, I was in and out in an under an hour. So – score!

I was expecting to walk in and ask at reception if my insurance was accepted there. I thought maybe since it’s st. Joes and my insurance is um, they might not take my insurance. At other places it seems like there’s a sign when you walk in that says most major insurance accepted or they can look it up. There’s no one to greet you. You fill out a form and sit down to wait. Kind of gross, dirty interior with loud tv tuned to fox. My insurance is um blue cross ppo that basically everyone in this town has so really they should know but when I was called she just kept saying they would bill any insurance and I’d be billed if it wasn’t covered. I had to call to find out um insurance covers any urgent care. Once inside I got great care but I was frustrated waiting in pain to find out if I could go there and then still having to call my insurance. I don’t think I’ll go back.

I took my mom here for a bad cough. There were maybe 2 other people in the waiting room when we arrived. It didn’t take long for us to be taken back to an exam room, and the doctor arrived quickly after that. Thankfully they were able to give her examples of medications she could take that were over-​the-​counter, instead of needing a prescription. We really weren’t sure what to expect because this was the only location we could find that was still open later on a Saturday, but were overall pleased with the diagnoses and treatment from the doctor.
I hope we don’t have to go back, but at least we know they’re there if needed.

I chose this place because it opened earlier than everyone else. When you are in bad shape, those couple of hours make a big difference. I came on a Sunday morning at 8am when the facility opened. There were 3 people in line before me. I spent 1 hour in the waiting room and was taken back to an exam room. After 1 hour without anyone coming back to see me, I found a nurse who said there were 4 people in front of me. How did that happen? I texted my husband in the waiting room who told me people had checked in after me and had already received treatment and left!
It was now after 10am and other urgent care facilities were open so I said if they couldn’t see me promptly to please tell me so I could go elsewhere. I was very sick and in too much pain to be sitting in a cold room in a thin gown for hours on end. Magically, I became next in line. 25 minutes later, the doctor came in to see me.
After I saw the doctor, my care was fine. It was another hour to take some X-​rays, give me treatment, and to discharge me. But I cannot give them more than 1 star. They put me in a room and forgot about me. If I hadn’t found a nurse, I’d still be sitting there. I will never return.

Do not go here if you don’t have insurance. They overcharge like crazy. I’m super disgusted with this facility. I went to a different Urgent Care in Ann Arbor 6 months ago and was charged $ 175 which included xrays. I went to St. Joseph Urgent Care 2 weeks ago with the exact same problem and was charged $ 165 which I paid after receiving treatment. I was never told that there could be more charges stemming from this visit nor did I expect any after having paid a similar amount at a different facility.
Today in the mail, I received a bill for an additional $ 485.00. Really? I cannot fathom what in god’s name this Urgent Care did differently that would merit them receiving almost $ 500 more than another Urgent Care in the same area for virtually the same care. Screw you St. Joe you money grubbing shysters. No wonder our health care system is such a joke.

My experience here was pretty good. The whole process was very fast, I am sure I saw the doctor within an hour. I did end up having to be moved to the hospital though because they do not have that many treatments available on site, but for a simple problem I would definitely return!

This is the only urgent care I go to. Sometimes it’s fast, sometimes it takes forever, but they give good care and treat you as an individual. I would recommend this Urgent care to anyone.

After an unpleasant experience at another urgent care clinic here in Ann Arbor, I decided to try St. Joseph Mercy Urgent Care. My experience with St. Joe’s was a definite improvement!
I found everyone there to be very pleasant and friendly — from the woman who checked me in, to the nurse who took my vitals, and the doctor who examined me.
I didn’t need an appointment, and yet I didn’t have to wait more than a few minutes to check in or see the doctor. I think the whole process — from check-​in to check-​out — was only about 45 minutes. That said, I didn’t feel rushed, either.
My experience with the doctor was a good one. I don’t think my medical issue was a very complex one — I knew what was wrong with me, and the doctor confirmed this was the case. She recommended and prescribed treatments that I think will help both the symptoms and the underlying issue.
I was very satisfied with my experience — if I need medical care again before I find a primary care physician, or need care after-​hours, I will definitely return to this clinic.

This place gives new meaning to the words ‘cold’ and ‘sterile’, and I’m not referring to the facility. I have been here on three different occasions and all three times I felt like I was being ushered through a medical assembly line.
Desperate times call for desperate measures, but don’t count on getting much personalized attention. They like to ‘prescribe’ over the counter treatments and tell you to follow up with your primary care physician. Case in point: I went in with a kidney stone and they told me to take extra strength Tylenol.