The UPS Store

This place is terrible. I almost don’t trust them. I had a rug that I needed to mail. I did my homework (correct dimensions) and secured a rate via UPS online (said $ 95). I took it to this store, the guy said $ 149. I told him I think he made an error. He blew me off. I knew I was right. I took the same rug to FedEx on concourse drive. The cost for FedEx to mail the same rug -$ 108. FedEx is normally more expensive. Point of the story: I think the people that work at this UPS store are lazy idiots. I would not trust them to accurately price your package. Extremely disappointing.

Hands down the best customer service I’ve ever received at a UPS store or any other shipping establishment for that matter. Matt helped me as I debated between UPS and USPS, and even offered me a discount. I couldn’t believe what a pleasant experience I had they’re during the holiday madness!

This was my usual UPS Store. As someone who buys entirely too much on Amazon, I have had the need to return a product or two. Additionally, UPS Stores generally have a notary on duty, which is handy when you need to get that done.
My main issue is that I think stores should generally stick to their hours, unless they advise customers otherwise. I spent an extra 30 minutes wading through game-​day madness to get to this UPS store today, only to find they were closed two hours prior to the closing time they publish on their website. (Which then necessitated an additional 45 minutes calling around to find another location that was both open long enough to drive there and had a notary on duty.) Since my time for getting weekend errands done is extremely limited, this early closure caused a significant problem in getting everything done.
Stick to your hours, or at least warn your customers that you’re closing early on your website, before they make the trek over (i.e., pretend that your customers’ time matters).

One of the nicer UPS stores I’ve been to. The staff is extremely friendly and the store itself is pretty big.
For prepaid stuff like Amazon returns, this place will give you a receipt and will actually insist on it. It’s why I drive across town to this one instead of going to the Plymouth Rd store where they will flat out refuse to give you a receipt.

I’ve been here a few times now because I order a lot of clothes online. Return shipping tends to be through UPS and this is the closest one. The service is really excellent at this location. The staff is very nice and attentive, and I really appreciate the awesome customer service.
I took off a star because its a little slow, and I wish their hours were better. Weekends and nights are the only time for busy grad students to stop in and even just staying open an hour later would help a lot. Aside from that, a definite recommend, along with the other UPS location on Plymouth. The one on Carpenter is horrible — avoid!

I’ve been to this location many times — even when it was Mailboxes Etc… the service back then and now are top notch… they greet you right away as you enter and service is quick… I usually spend around five minutes per visit, so it’s always nice…
The only complaint I would have about this place — they need to replace the carpet… it looks old and out dated… they should but wooden floor :)

Very pleasant first visit today to drop off some pre-​paid UPS returns to Amazon. Friendly service, and a good feeling inside the store. Would recommend.

Very quick and efficient, but also hard to get into. Only one door opens and you have to pull – would be handy if they had a door that opened automatically or at least a handicapped button.

Friendly, five-​star service at this store. I had something to ship home and to my Dad; it all arrived on schedule and well-​wrapped. I’ll be back when I’m back home as I always shop and have to send a box home! :)

I had a box at Matt’s store for almost 2 years. Him and his staff were always very courteous and treated me like royalty. If you need to ship something via UPS or need a box with a professional address, then definitely use this locally owned and operated UPS franchise store. I’ve since moved and the owners at my new UPS store are not near as friendly or helpful.