U-Haul Moving & Storage of Ann Arbor

I had a great experience storing my things in a U-​Haul unit for 6 months. The unit was clean (albeit a bit dusty) without any bug or vermin issues, and my stuff was in great shape when I picked it up. The staff was friendly and easy to communicate with. It was also easy to buy all the boxes I needed from the store area to get ready for my move. The prices to rent a unit seemed reasonable for what you’d get for similar units around town. Overall, great service and I’d highly recommend it.

The truck that I’d reserved for my one-​way move was not returned on time, during a very busy moving period. I was very impressed with how the manager handled the situation — when it was clear that the person who had the truck would not be returning it before my movers were scheduled to arrive, she found an available, smaller, truck (which fortunately ended up holding everything I needed). She also credited my account to ensure that I wouldn’t be paying as much as I would have for the larger truck. During a very stressful time for me, she found a solution that worked.

The trailer was acceptable enough, but I found it absolutely obnoxious that they charged to rent the trailer hitch on top of the fees for the trailer, and they didn’t include a light adaptor either (though they were happy to sell me one for a significantly gouged price, no rental there and not having one isn’t an option either).
On top of that the staff came off as unprofessional and disingenuous. And it’s also worth noting that they had overbooked the trucks and actually asked me to return the truck earlier than I had reserved it for.
Shady. Unprofessional. Out to squeeze you for every last penny.

I didn’t deal directly with any of the employees, but my boyfriend (who did) was very pleased with the customer service when he was reserving a truck. The reason why my rating isn’t higher though is that there are crazy fees tacked on that basically double (or more) the advertised rental rate. This is probably true about all U-​Hauls /​truck rental places, not just this location in particular.

The employees were very prompt and helpful. When they made a mistake they apologized and quickly fixed their error. Tom, the manager was great to work with and very nice.
I drove 24 miles (gentle on the gas pedal) and put in 2 gallons of gas (12 mpg per your great equipment specs website). The gas gauge reading at the beginning of my rental was reported by UHaul as ½ full, then ³⁄₈ full at the end of my rental, so an employee said I needed to put in 4 more gallons of gas, or pay $ 50. I had photographed the gas gauge at the beginning of the rental, which showed it was at ³⁄₈ full, so they promptly forgave the error and did not charge me. I was happy that they quickly and graciously corrected their error! :)
TIP: as with any rental, when you get the vehicle you should take pictures of the odometer, gas gauge, inside of vehicle, and outside of vehicle. Note any damage to the staff.

I didn’t have a great experience at this U-Haul…I had an amazing one. I was moving across the country, and decided to use the U-​box service. The day I came in to pay, I’d had minor surgery, and it was the last day at my old job. Let’s be honest. I could’ve burst into tears at any moment.
Tom H, the owner/​manager, was exceedingly kind and patient. He had all my boxes loaded up into my car, moving and organizing my last belongings from my office. Then he explained in detail what would work best for my move. He offered his cell number to me over the weekend, as I started with 3 boxes, but thought I might need four.
When I did end up calling him on Saturday, they picked up the first UBox and dropped off pod #4 so I wouldn’t be crammed for space, all within two hours of my call.
The real service, though, came later. When I got to San Francisco, I discovered I had dropped a call from Tom somewhere around South Dakota (no cell phone service.) He told me that pod #1 was way over the weight limit, and couldn’t be put on the flatbed.
In a panic, I called Tom back. What happened to my books and DVDs (the weighty offenders)? Tom had solved it all. He had split it into two pods, professionally repacked the items due to the void space, and sent it all at no cost to me. Actually, the real reason he wanted to get ahold of me was just for my own piece of mind, in case I’d like to have someone there.
Later, when the receiving UHaul failed to provide receipts after several calls, I reached out to Tom. He got access to my account and faxed them to me within 15 minutes. When I told him I couldn’t believe the service he provided, he said: «I’m just glad you had a good move. That’s what matters to me.»
Do yourself a favor. Use this UHaul, and ask for Tom. He’s the very, very best at what he does.

Had a hitch installed here. Took longer than expected, but still within the two hours they tell you to allow on the phone. I was not charged for the extra labor time. Hitch was shipped quickly (within a week) and they were flexible about rescheduling when I missed my original appointment. All in all, a good value vs the frustration of doing it on your own.

In general I’d say not to rent from U-​Haul except as a last resort since they are the worst of the truck renting companies, but that goes triple for this particular office. I needed the van type to fit under my building and none of the other places in town had vans. So I ended up here. I first went to another place where the guy thought a 10′ truck would be good for the same price, but he didn’t know about my clearance issue. So he gave me the number for this U-​Haul place (I guess the main one for the area) and I called it but got some call center.
I just want to leave my name to reserve the van and go there to take care of everything ten minutes later when I arrived, but the stupid lady on the phone didn’t understand why I wouldn’t want to give her all my credit card info while standing in a parking lot in the 17 degree weather and listen to her boilerplate garbage… but she made me because they only had one van left and as I said this was my last chance. So that sucked but I got through it and made a reservation.
Then I arrived ten minutes later only to find out that nothing I did on the phone mattered. I had to resubmit the credit card info, license, and even the reservation wasn’t the same. And both people I dealt with were rude, stupid, and just following mindlessly through a list of protocols.
AVOID! (if you can)